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WO-01313855 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Princeton Healthcare System — 1 Plainsboro Rd, Plainsboro NJ, 08536

Nov 10, 2025 → Jul 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (26 biz days early)
Active: 43 biz days
Paused: 130 biz days
🕐 Clock stopped: Completed (Jul 23, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸130d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 20, 2026
130 business days (not counted)
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
41d
▶ Clock Running
Status: Scheduled
May 20 → Jul 21, 2026
41 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 21 → Jul 23, 2026
2 business days (counted)
Running total: 43 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 20 Ready for Release ⏸ Paused 130 —
May 20 → May 20 Assigned ▶ Running 0 0
May 20 → Jul 21 Scheduled ▶ Running 41 41
Jul 21 → Jul 23 Tech On Site ▶ Running 2 43
Dispatch 0.0d
Holding 130.9d (excluded)
Coordinators 42.0d
Field Work 3.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
130.9 days
Coordinators
42.0 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Aug 30, 2026 Completed: Jul 23, 2026 (38 days early)
📅
173.9 days Total Age
⏱️
130.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
42.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 278 days old
🚨
Primary Delay 130.9 days stuck in "Ready for Release"
⏱️
Total Delay 42.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
130.9d
Scheduled
42.0d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
4.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/20/2026 mklose rcvd email from POC adv Phil July 20th @9am.

04/28/2026 mklose this device is located at Princeton Healthcare system, Plainsboro NJ. sent 1st attempt email to cynthia.alzate@pennmedicine.upenn.edu

04/28/2026 mklose per PWO and past emails this device is located at

Princeton Healthcare System

1 Plainsboro RD Plainsboro, NJ 08536

🔧 Work Performed
Ultrasound PM US824B1077
🔍 Technician Findings
Ultrasound PM US824B1077
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 113589873 - SN US824B1077
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313855
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 131.0 business days
👷
▶
3 Technician Assigned May 20, 10:02 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 190d 21h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-07-20T13:00:00.000+0000
🚨 42.0 business days
🔧
Status: Tech On Site by Philmon Mehari Jul 21, 11:28 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 62d 1h
⏳ 3.0 business days
⏱️
3x Labor Added Jul 23, 6:19 PM
Type: Labor
Status: Open
Qty: 1.5, 0.5, 2
✔️
Status: Completed by Philmon Mehari Jul 23, 6:29 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 7h, 0m
⏱️
▶
2 Labor Added Jul 24, 2:26 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 30, 3:53 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 1h
💰
Status: Invoiced by Josh Longway Jul 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 7m

Bottlenecks

Scheduled
Duration: 42.0 business days (threshold: 2.0 business days)
Exceeded by 40.0 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Jul 20, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03305164 Labor Open 1.5 $0.00 Jul 23, 6:19 PM
WL-03305165 Labor Open 0.5 $0.00 Jul 23, 6:19 PM
WL-03305166 Labor Open 2 $275.00 Jul 23, 6:19 PM
WL-03306284 Labor Open - $38.00 Jul 24, 2:26 PM

Details