Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313856 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Princeton Healthcare System — 1 Plainsboro Rd, Plainsboro NJ, 08536

Nov 10, 2025 → Apr 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (38 biz days early)
Active: 57 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Apr 6, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jan 13, 2026
41 business days (not counted)
57d
▶ Clock Running
Status: Scheduled
Jan 13 → Apr 6, 2026
57 business days (counted)
Running total: 57 of ? biz days used
Created: Nov 10, 2025 Completed: Apr 6, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jan 13 Ready for Release ⏸ Paused 41 —
Jan 13 → Apr 6 Scheduled ▶ Running 57 57
Dispatch 0.0d
Holding 41.9d (excluded)
Coordinators 57.5d
Field Work 0.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
41.9 days
Coordinators
57.5 days
Over SLA
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: May 30, 2026 Completed: Apr 6, 2026 (54 days early)
📅
98.9 days Total Age
⏱️
57.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
58.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 278 days old
🚨
Primary Delay 57.5 days stuck in "Scheduled"
⏱️
Total Delay 58.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
41.9d
Scheduled
57.5d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.1d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/24/2026 - ARuby - burk, margaret <margaret.burk@PennMedicine.Upenn.edu> reminder email for upcoming onsite visit - FSE Jason Yenser on April 6th at 11am


01/13/2026 RFosbury burk, margaret <margaret.burk@PennMedicine.Upenn.edu> replied confirming FSE onsite April 6th at 11am

01/13/2026 YEspino sent an email to Margie Burk to confirm the device in question.(First Attempt)

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 109432219 - SN US324F1837
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313856
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 42.0 business days
📅
▶
3 Dispatch Scheduled Jan 13, 3:20 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 64d 3h
👷
Technician Assigned by Rich Fosbury
Technician: Jason Yenser
🚨 58.0 business days
⏱️
▶
2 5x Labor Added Apr 6, 6:38 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Yenser
From: Scheduled
To: Completed
Duration in Previous: 83d 2h
🏁
Status: Closed by Jason Yenser Apr 6, 7:16 PM
From: Completed
To: Closed
Duration in Previous: 34m
⏳ 3.6 business days
⏱️
▶
2 Labor Added Apr 9, 11:32 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 57m
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Scheduled
Duration: 57.5 business days (threshold: 2.0 business days)
Exceeded by 55.5 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Apr 6, 11:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03175037 Labor Open 2.5 $0.00 Apr 6, 6:38 PM
WL-03175038 Labor Open 2 $275.00 Apr 6, 6:38 PM
WL-03175039 Labor Open 1.5 $0.00 Apr 6, 6:38 PM
WL-03175040 Travel Open 84 $0.00 Apr 6, 6:38 PM
WL-03175041 Travel Open 37 $0.00 Apr 6, 6:38 PM
WL-03179465 Labor Open 0.016666666666667 $38.00 Apr 9, 11:32 AM

Details