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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313858 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Princeton Healthcare System — 1 Plainsboro Rd, Plainsboro NJ, 08536

Nov 10, 2025 → Oct 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (25 biz days early)
Active: 77 biz days
Paused: 158 biz days
🕐 Clock stopped: Completed (Oct 21, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸158d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 1, 2026
158 business days (not counted)
62d
▶ Clock Running
Status: Scheduled
Jul 1 → Sep 29, 2026
62 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Entered
Sep 29 → Sep 29, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 29 → Oct 20, 2026
14 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 20 → Oct 21, 2026
1 business day (counted)
Running total: 77 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 21, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 1 Ready for Release ⏸ Paused 158 —
Jul 1 → Sep 29 Scheduled ▶ Running 62 62
Sep 29 → Sep 29 Entered ▶ Running 0 62
Sep 29 → Oct 20 Scheduled ▶ Running 14 76
Oct 20 → Oct 21 Tech On Site ▶ Running 1 77
Dispatch 0.0d
Holding 158.9d (excluded)
Coordinators 77.5d
Field Work 1.1d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
158.9 days
Coordinators
77.5 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
2.0 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 21, 2026 (40 days early)
📅
235.1 days Total Age
⏱️
158.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
75.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 158.9 days stuck in "Ready for Release"
⏱️
Total Delay 75.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
158.9d
Scheduled
77.5d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.2d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/02/2026 MKlose- sent email to poc to adv need to change scheduled date to Oct 20th or 21st 

07/01/2026 MKlose- rcvd email fom POC confirm Phil October 12th ...07/01/2026 ARoosa - Sent 1st attempt email to Margie

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 115544380 - SN USO24B0187
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313858
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 159.0 business days
👷
▶
3 Technician Assigned Jul 1, 4:08 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-10-12T14:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 233d 3h
🚨 63.0 business days
🆕
▶
3 Status: Entered Sep 29, 10:47 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Carlos Puebla
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-10-12T14:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Megan Klose Oct 5, 9:15 AM
Scheduled For: 2026-10-20T14:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Carlos Puebla Oct 20, 12:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 1h
🚗
10x Travel Added Oct 20, 7:30 PM
Type: Travel, Labor, Expenses
Status: Open
Qty: 25, 0.5, 1.5, 50
⏱️
Labor Added Oct 20, 8:59 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
▶
2 Status: Completed Oct 20, 9:10 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.3 business days
⏱️
▶
2 Labor Added Oct 22, 10:18 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 13h
📄
Status: Ready to Bill by Timothy Amburgey Oct 22, 12:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1h 56m
💰
Status: Invoiced by Josh Longway Oct 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 15h 44m

Bottlenecks

Scheduled
Duration: 62.5 business days (threshold: 2.0 business days)
Exceeded by 60.5 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Oct 20, 10:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (12)

Name Type Status Qty Amount Date
WL-03436702 Travel Open 25 $0.00 Oct 20, 7:30 PM
WL-03436693 Labor Open 0.5 $0.00 Oct 20, 7:30 PM
WL-03436694 Labor Open 0.5 $0.00 Oct 20, 7:30 PM
WL-03436695 Labor Open 1.5 $0.00 Oct 20, 7:30 PM
WL-03436696 Labor Open 2 $275.00 Oct 20, 7:30 PM
WL-03436697 Labor Open 1 $0.00 Oct 20, 7:30 PM
WL-03436698 Expenses Open 1 $0.00 Oct 20, 7:30 PM
WL-03436699 Travel Open 2 $0.00 Oct 20, 7:30 PM
WL-03436700 Travel Open 2 $0.00 Oct 20, 7:30 PM
WL-03436701 Travel Open 50 $0.00 Oct 20, 7:30 PM
WL-03436820 Labor Open 0.75 $0.00 Oct 20, 8:59 PM
WL-03439209 Labor Open - $38.00 Oct 22, 10:18 AM

Details