Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313859 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lenox Hill Hospital — 107 E 76th St, New York NY, 10021

Nov 10, 2025 → May 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (46 biz days early)
Active: 0 biz days
Paused: 132 biz days
🕐 Clock stopped: Tech Off Site (May 22, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸132d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 22, 2026
132 business days (not counted)
▶ Clock Running
Status: Scheduled
May 22 → May 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 22 → May 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: May 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 22 Ready for Release ⏸ Paused 132
May 22 → May 22 Scheduled ▶ Running 0 0
May 22 → May 22 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Holding 132.9d (excluded)
Coordinators 0.3d
Field Work 0.3d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
132.9 days
Coordinators
0.3 days
Field Work
0.3 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Jul 30, 2026 Completed: May 22, 2026 (69 days early)
📅
132.9 days Total Age
⏱️
132.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 278 days old
🚨
Primary Delay 132.9 days stuck in "Ready for Release"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
132.9d
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/22/2026 DMalloy - Called 646.647.9268 for Hyesuk Lee and he agreed to have FSE Vivian onsite on next week Tuesday, May 26, 2026 at 9:30am. Emailed a confirmaiton.  

hlee17@northwell.edu


05/22/2026 Rbailey - Called 646.647.9268 Spoke with Hyesuk Lee and She thought we would do the this and the device connected to it together. Advised I would find out for sure

05/22/2026 Rbailey - Called 917.716.6937 NA Left VM for FU


05/14/2026 DMalloy - Called 646.647.9268 for Hyesuk Lee to see if Friday, May 22, 2026, at 1:00pm will work for Vivian to be onsite due to hm going to be at the site already for anothe device. No answer and no option to leave a VM due to the box not being set up. Followed up with and email.  

hlee17@northwell.edu


05/11/2026 DMalloy - Called 646.647.9268 for Hyesuk Lee. He asked for me to shoot him an email with a dates and he will respond. Sent proposal email to hlee17@northwell.edu. 


03/20/2026 Rbailey - The device belongs to Hyesuk Lee in the OR and she prefers scheduling in the month due


03/20/2026 Rbailey - Called 212.434.3290 Phone answered by Endoscopy. Xfer'd to Radiology. He sent me back to Oper. She sent me to Pre OP. She gave phone to Devon (Duh-Von) Morris. He located the device visibly. He said he would be the POC cell 917.716.6937. 

dmorris6@northwell.edu


03/20/2026 Rbailey - Called 212.434.2000 Lenox Hill. Xfer'd to BioMed. She did not see the Probe in her system. She did see the Epiq 0303 in her system. 3rd FL Hybrid OR


03/20/2026 Rbailey - Called 202.537.4000 Xfer'd to BioMed. She did not see this device F0MWKB. She did not see this device in her system. I inquired about the Epiq attached to this device in the IP ending in 0303. She did not see this device either


03/20/2026 Rbailey - Called 202.364.7604 Spoke with Natasha in IR Lab. Sending email offer dates to Emily Ramnarine eramnar1@jhmi.edu


03/20/2026 Rbailey - Called 202.537.4786 Spoke with Sylvia. She said this should be in the IRC dept and to reach out to Emily, but the she was unsure on the Probe


03/09/2026 Rbailey - Sent 1st Attempt Email to Jennifer Diaz Fuentes jdf@jhmi.edu to Propose Allan Klus June 1 @10

🔧 Work Performed
PM - F0MWKB
⚠️ Problem Description
Transducer, X8-2t - IP 120574060 - SN F0MWKB
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313859
Type: Preventive Maintenance
Priority: PC
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 133.0 business days
📅
4 Dispatch Scheduled May 22, 1:04 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 193d 0h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-26T13:30:00.000+0000
📅
Dispatch Scheduled by Deon Malloy May 22, 2:35 PM
Scheduled For: 2026-05-22T13:30:00.000+0000
🔧
Status: Tech On Site by Vivian Hyde May 22, 3:19 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 14m
🚗
Status: Tech Off Site by Vivian Hyde May 22, 5:25 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 5m
⏱️
4x Labor Added May 22, 5:34 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 10
✔️
Status: Completed by Vivian Hyde May 22, 5:39 PM
From: Tech Off Site
To: Completed
Duration in Previous: 14m
🏁
Status: Closed by Vivian Hyde May 22, 5:55 PM
From: Completed
To: Closed
Duration in Previous: 16m
1.7 business days
⏱️
Labor Added May 26, 7:24 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey May 26, 11:44 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 28, 4:37 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway May 29, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 22m

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
May 22, 9:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03236307 Labor Open 1 $275.00 May 22, 5:34 PM
WL-03236308 Labor Open 1 $0.00 May 22, 5:34 PM
WL-03236309 Expenses Open 1 $0.00 May 22, 5:34 PM
WL-03236310 Travel Open 10 $0.00 May 22, 5:34 PM
WL-03237676 Labor Open - $38.00 May 26, 7:24 AM

Details