Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313860 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Morristown Medical Center — 100 Madison Ave, Morristown NJ, 07960

Nov 10, 2025 → Jul 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 4, 2026
✓ SLA Met (52 biz days early)
Active: 0 biz days
Paused: 171 biz days
🕐 Clock stopped: Completed (Jul 21, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸171d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 21, 2026
171 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 21 → Jul 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 21 → Jul 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 21 Ready for Release ⏸ Paused 171 —
Jul 21 → Jul 21 Assigned ▶ Running 0 0
Jul 21 → Jul 21 Scheduled ▶ Running 0 0
Dispatch 0.0d
Holding 171.9d (excluded)
Field Work 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
171.9 days
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Nov 10, 2025 Due: Oct 4, 2026 Completed: Jul 21, 2026 (75 days early)
📅
171.9 days Total Age
⏱️
171.9d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 278 days old
🚨
Primary Delay 171.9 days stuck in "Ready for Release"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
171.9d
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/21/2026 RArnold - Canceled PWO and charging for Planner labor on EWO

06/23/2026 Rbailey - Rcvd Signed Letter from Justin. Attaching to WO.

06/22/2026 Rbailey - Resent email with Letter for Visibility


06/12/2026 DMalloy - Email recieved from customer stating We cover these PMs in house through our biomed department. I would like to deny / refuse this PM if possible I can sign any applicable forms" Emailed csutomer the PM Exception Letter 

justin.mcmillen@atlantichealth.org


06/05/2026 DMalloy - First Contact email sent to customer Justin McMillen confirming the device location, serial number and proposed a date and time for a visit. 

justin.mcmilen@atlantichealth.org

🔧 Work Performed
Exception Letter
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 115294649 - SN US924B1313
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313860
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 172.0 business days
👷
▶
5 Technician Assigned Jul 21, 11:49 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Closed → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned, Scheduled
To: Assigned, Scheduled, Completed
Duration in Previous: 252d 23h, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-07-21T04:00:00.000+0000
🏁
Status: Closed by Rebecca Arnold
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 23, 11:43 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 23h
💰
Status: Invoiced by Josh Longway Jul 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 16h 16m

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Jul 21, 12:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03301212 Labor Open 0.016666666666667 $38.00 Jul 21, 11:51 AM

Details