Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313862 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 St Francis Hospital — 100 Port Washington Blvd, Roslyn NY, 11576

Nov 10, 2025 → Jul 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 24, 2026
✓ SLA Met (30 biz days early)
Active: 35 biz days
Paused: 130 biz days
🕐 Clock stopped: Tech Off Site (Jul 13, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸130d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 20, 2026
130 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
May 20 → Jul 13, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 13 → Jul 13, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Jul 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 20 Ready for Release ⏸ Paused 130 —
May 20 → Jul 13 Scheduled ▶ Running 35 35
Jul 13 → Jul 13 Tech On Site ▶ Running 0 35
Dispatch 0.0d
Holding 130.9d (excluded)
Coordinators 36.0d
Field Work 0.8d
Billing 1.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
130.9 days
Coordinators
36.0 days
Over SLA
Field Work
0.8 days
Billing
1.2 days
Over SLA
Created: Nov 10, 2025 Due: Aug 24, 2026 Completed: Jul 13, 2026 (42 days early)
📅
165.9 days Total Age
⏱️
130.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
35.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 278 days old
🚨
Primary Delay 130.9 days stuck in "Ready for Release"
⏱️
Total Delay 35.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
130.9d
Scheduled
36.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


07/07/2026 DMalloy - Reminder Email sent to customer for next weeks visit on Monday, July 13, 2026, at 9:30am. 

melanie.polauf@chsli.org


05/20/2026 DMalloy - Called 516.241.0377 for Melanie Polauf.  She agreed to have FSE Vivian onsite on Monday, July 13, 2026, at 9:30am. Emailed a confirmation.  

melanie.polauf@chsli.org


05/18/2026 DMalloy -First Contact email sent to customer Melanie Polauf confirming the device location, serial number and proposed a date and time for a visit. 

melanie.polauf@chsli.org

🔧 Work Performed
PM - IP: 119154266 - SN: US825B0030
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119154266 - SN US825B0030
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313862
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 131.0 business days
📅
▶
4 Dispatch Scheduled May 20, 12:16 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 190d 23h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-13T13:30:00.000+0000
🚨 36.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jul 13, 10:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 53d 22h
🚗
Status: Tech Off Site by Vivian Hyde Jul 13, 4:26 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 37m
⏱️
3x Labor Added Jul 13, 4:48 PM
Type: Labor, Travel
Status: Open
Qty: 2, 0.5, 10
💵
▶
2 2x Expenses Added Jul 13, 4:55 PM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 33m
🏁
Status: Closed by Vivian Hyde Jul 13, 5:24 PM
From: Completed
To: Closed
Duration in Previous: 24m
⏳ 2.8 business days
⏱️
▶
2 Labor Added Jul 15, 3:04 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 6:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 9h 42m

Bottlenecks

Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jul 13, 9:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03292251 Labor Open 2 $275.00 Jul 13, 4:48 PM
WL-03292252 Labor Open 0.5 $0.00 Jul 13, 4:48 PM
WL-03292253 Travel Open 10 $0.00 Jul 13, 4:48 PM
WL-03292270 Expenses Open 1 $0.00 Jul 13, 4:55 PM
WL-03292271 Expenses Open 1 $0.00 Jul 13, 4:55 PM
WL-03295046 Labor Open - $38.00 Jul 15, 3:04 PM

Details