Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313863 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 McLeod Loris — 3655 Mitchell St, Loris SC, 29569

Nov 10, 2025 → Aug 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (41 biz days early)
Active: 46 biz days
Paused: 134 biz days
🕐 Clock stopped: Completed (Aug 3, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸134d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 27, 2026
134 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 27 → Jun 1, 2026
3 business days (counted)
Running total: 3 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Jun 1 → Aug 3, 2026
43 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 3 → Aug 3, 2026
0 business days (counted)
Running total: 46 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 27 Ready for Release ⏸ Paused 134 —
May 27 → Jun 1 Ready for Scheduling ▶ Running 3 3
Jun 1 → Aug 3 Scheduled ▶ Running 43 46
Aug 3 → Aug 3 Tech On Site ▶ Running 0 46
Dispatch 0.0d
Holding 134.9d (excluded)
Coordinators 47.4d
Field Work 0.9d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
134.9 days
Coordinators
47.4 days
Over SLA
Field Work
0.9 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Aug 3, 2026 (58 days early)
📅
180.9 days Total Age
⏱️
134.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
45.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 278 days old
🚨
Primary Delay 134.9 days stuck in "Ready for Release"
⏱️
Total Delay 45.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
134.9d
Ready for Scheduling
4.0d / 1.0d SLA
Scheduled
43.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
2.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/01/2026 THolmes - Scheduling FSE Patty 08/03/2026 @10:30 am. Poc advised device will be at Mcleod Seacoast 4000 Highway 9 east

Little River SC, 29566; on date of PM.


05/27/2026 YEspino Called 843-855-4563 to speak to Jim over the Pm in question.Was able to speak to james and he advised he had responded to my email which i found. it stated the device is located at Mcleod Loris 3655 Mitchelle St. Loris SC 29569. He advised he is the POC. This site is ready to schedule.


05/20/2026 YEspino Called 843-855-4563 to speak to Jim Bicket to verify the Pm in question. Was able to speak to Jim and he asked for a call back because he currently isnt at work anymore.


05/20/2026 YEspino (First Attempt Email) Emailed : Jim Bickel <jbickel@mcleodhealth.org> to confirm the PM in question.

🔧 Work Performed
Travel to site. Meet w/POC, get to device. Performed ULS TEE Probe PM per instruction successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
Transducer, X7-2t Compact (MTEE) RoHS - IP 100434911 - SN F072JZ
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313863
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 135.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino May 27, 9:48 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 197d 21h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Jun 1, 4:53 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-08-04T15:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 7h
📅
Dispatch Scheduled by TaVon Holmes Jun 2, 11:46 AM
Scheduled For: 2026-08-03T15:00:00.000+0000
🚨 43.0 business days
🔧
Status: Tech On Site by Patricia Gordon Aug 3, 10:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 62d 18h
✔️
Status: Completed by Patricia Gordon Aug 3, 11:24 AM
From: Tech On Site
To: Completed
Duration in Previous: 30m
⏱️
5x Labor Added Aug 3, 5:12 PM
Type: Labor, Travel
Status: Open
Qty: 3, 1, 1.5, 159, 57
🏁
Status: Closed by Patricia Gordon Aug 3, 6:11 PM
From: Completed
To: Closed
Duration in Previous: 6h 46m
⏱️
Labor Added Aug 4, 4:18 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 4, 4:24 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 22h 12m
⏳ 2.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 43.4 business days (threshold: 2.0 business days)
Exceeded by 41.4 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Aug 3, 11:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03318855 Labor Open 3 $0.00 Aug 3, 5:12 PM
WL-03318856 Labor Open 1 $275.00 Aug 3, 5:12 PM
WL-03318857 Labor Open 1.5 $0.00 Aug 3, 5:12 PM
WL-03318858 Travel Open 159 $0.00 Aug 3, 5:12 PM
WL-03318859 Travel Open 57 $0.00 Aug 3, 5:12 PM
WL-03320398 Labor Open - $38.00 Aug 4, 4:18 PM

Details