Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313864 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Stony Brook University Hospital — 101 Nicolls Rd, Stony Brook NY, 11794

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 11, 2026
18 biz days remaining
Active: 17 biz days
Paused: 172 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸172d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 22, 2026
172 business days (not counted)
17d
▶ Clock Running
Status: Scheduled
Jul 22 → Aug 16, 2026
17 business days (counted)
Running total: 17 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 22 Ready for Release ⏸ Paused 172 —
Jul 22 → Aug 16 Scheduled ▶ Running 17 17
Dispatch 0.0d
Holding 172.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
172.9 days
Created: Nov 10, 2025 Due: Sep 11, 2026 (26 days left)
📅
189.9 days Total Age
⏱️
172.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 278 days old
🚨
Primary Delay 172.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
172.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/13/2026 Rbailey - Called 631.689.8333 Stony location's main# AI Menu asked for Operator. Asked for BioMed. Xfer'd to BioMed. NA Left VM for FU


08/13/2026 Rbailey - Called 631.689.8333 Stony location's main# AI Menu asked for BioMed. Xfer'd to the VM of what sounded like Komi Canish. NA Left VM for FU


08/13/2026 Rbailey - Called 631.444.1423 NA Left VM for Raveesh Talanki. NA Left VM for FU


08/12/2026 Rbailey - Called 631.444.1423 NA Left VM for Raveesh Talanki. Advised that Vivian Hyde will be onsite Aug 19, but we are looking for him to return on Aug 27 for the remaining devices. Sending email


07/22/2026 DMalloy - Email recieved from customer confirming the devices to be completed on August 19, 2026 – August 20, 2026, at 9:00am. Emailed a confirmation. 

raveesh.talanki@stonybrookmedicine.edu


07/17/2026 DMalloy - Called 631.444.1423 for Raveesh Talanki regarding his August PMs. He asked for me to email the serial numbers and proposed dates. 

raveesh.talanki@stonybrookmedicine.edu


05/12/2026 DMalloy - Customer prefers to schedule closer to the month due.  

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 120119163 - SN US825B1029
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313864
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 173.0 business days
👷
▶
4 Technician Assigned Jul 22, 8:42 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-19T04:00:00.000+0000, 2026-08-19T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 253d 20h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-19T13:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 19, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details