Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313864 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Stony Brook University Hospital — 101 Nicolls Rd, Stony Brook NY, 11794

Nov 10, 2025 → Aug 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 11, 2026
✓ SLA Met (15 biz days early)
Active: 21 biz days
Paused: 172 biz days
🕐 Clock stopped: Tech Off Site (Aug 20, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸172d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 22, 2026
172 business days (not counted)
20d
▶ Clock Running
Status: Scheduled
Jul 22 → Aug 19, 2026
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 19 → Aug 20, 2026
1 business day (counted)
Running total: 21 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Aug 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 22 Ready for Release ⏸ Paused 172 —
Jul 22 → Aug 19 Scheduled ▶ Running 20 20
Aug 19 → Aug 20 Tech On Site ▶ Running 1 21
Dispatch 0.0d
Holding 172.9d (excluded)
Coordinators 21.0d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
172.9 days
Coordinators
21.0 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Sep 11, 2026 Completed: Aug 20, 2026 (22 days early)
📅
193.1 days Total Age
⏱️
172.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
19.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 172.9 days stuck in "Ready for Release"
⏱️
Total Delay 19.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
172.9d
Scheduled
21.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/13/2026 Rbailey - Called 631.689.8333 Stony location's main# AI Menu asked for Operator. Asked for BioMed. Xfer'd to BioMed. NA Left VM for FU


08/13/2026 Rbailey - Called 631.689.8333 Stony location's main# AI Menu asked for BioMed. Xfer'd to the VM of what sounded like Komi Canish. NA Left VM for FU


08/13/2026 Rbailey - Called 631.444.1423 NA Left VM for Raveesh Talanki. NA Left VM for FU


08/12/2026 Rbailey - Called 631.444.1423 NA Left VM for Raveesh Talanki. Advised that Vivian Hyde will be onsite Aug 19, but we are looking for him to return on Aug 27 for the remaining devices. Sending email


07/22/2026 DMalloy - Email recieved from customer confirming the devices to be completed on August 19, 2026 – August 20, 2026, at 9:00am. Emailed a confirmation. 

raveesh.talanki@stonybrookmedicine.edu


07/17/2026 DMalloy - Called 631.444.1423 for Raveesh Talanki regarding his August PMs. He asked for me to email the serial numbers and proposed dates. 

raveesh.talanki@stonybrookmedicine.edu


05/12/2026 DMalloy - Customer prefers to schedule closer to the month due.  

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 120119163 - SN US825B1029
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 120119163 - SN US825B1029
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313864
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 173.0 business days
👷
▶
4 Technician Assigned Jul 22, 8:42 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-19T04:00:00.000+0000, 2026-08-19T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 253d 20h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-19T13:00:00.000+0000
🚨 21.0 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 19, 4:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 28d 7h
💵
3x Expenses Added Aug 19, 9:02 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 4x Labor Added Aug 19, 9:17 PM
4x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 4h 57m, 0m
🏁
Status: Closed by Vivian Hyde Aug 19, 9:23 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Aug 20, 10:15 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 54m
📄
Status: Ready to Bill by Timothy Amburgey Aug 20, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 22m
💰
Status: Invoiced by Josh Longway Aug 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 19, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03343613 Expenses Open 1 $0.00 Aug 19, 9:02 PM
WL-03343614 Expenses Open 1 $0.00 Aug 19, 9:02 PM
WL-03343615 Expenses Open 1 $0.00 Aug 19, 9:02 PM
WL-03343626 Labor Open 1 $0.00 Aug 19, 9:17 PM
WL-03343627 Labor Open 2 $275.00 Aug 19, 9:17 PM
WL-03343628 Labor Open 2 $0.00 Aug 19, 9:17 PM
WL-03343629 Travel Open 55 $0.00 Aug 19, 9:17 PM
WL-03344031 Labor Open - $38.00 Aug 20, 10:15 AM

Details