Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313866 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lenox Hill Hospital — 107 E 76th St, New York NY, 10021

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
4 biz days remaining
Active: 5 biz days
Paused: 232 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸232d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Oct 16, 2026
232 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 23, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Oct 16 Ready for Release ⏸ Paused 232 —
Oct 16 → Oct 23 Scheduled ▶ Running 5 5
Dispatch 0.0d
Holding 232.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
232.9 days
Created: Nov 10, 2025 Due: Oct 30, 2026 (7 days left)
📅
237.9 days Total Age
⏱️
232.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 346 days old
🚨
Primary Delay 232.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
232.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16/2026 DMalloy - Email recieved from customer Tammy Ng advising that "The ultrasound is typically located in the hallway right outside of the NICU on 6 East and is available for the PM to be completed at the proposed time". Replied advising that we have FSE Vivian scheduled to be onsite on Wednesday, October 28, 2026, at 9:00am. 

Tng2@northwell.edu


10/15/2026 DMalloy - Called 646.438-3924 for Ana Gurley. No answer. And no option to leave a VM. Will try an alternate number. Called 646.438-3924. Call went to VM. Left a message for a call back. Following up with an email proposing FSE Vivian be onsite on Wednesday, 10/28/2026 at 9:00am.  

agurley1@northwell.edu


10/06/2026 DMalloy - Follow Up email sent to the customer offering updated proposed dates.  

agurley1@northwell.edu

tng2@northwell.edu


09/01/2026 Rbailey - Sent 1st Attempt email to agurley1@northwell.edu and tng2@northwell.edu to propose Vivian Hyde Oct 1 @10


06/01/2026 DMalloy -Customer will not schedule until closer to Month Due

PMKPIEXEMPT_MD 

⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 81159760 - SN US719F0202
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313866
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 233.0 business days
👷
▶
3 Technician Assigned Oct 16, 9:09 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-28T04:00:00.000+0000, 2026-10-28T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 339d 20h
📅
Dispatch Scheduled by Deon Malloy Oct 16, 9:15 AM
Scheduled For: 2026-10-28T13:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 28, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details