Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313867 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Central PA Physicians Group — 914 S 12th St, Altoona PA, 16602

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 36 biz days
Paused: 153 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 24, 2026
153 business days (not counted)
36d
▶ Clock Running
Status: Scheduled
Jun 24 → Aug 16, 2026
36 business days (counted)
Running total: 36 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 24 Ready for Release ⏸ Paused 153 —
Jun 24 → Aug 16 Scheduled ▶ Running 36 36
Dispatch 0.0d
Holding 153.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
153.9 days
Created: Nov 10, 2025 Due: Oct 30, 2026 (75 days left)
📅
189.9 days Total Age
⏱️
153.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 278 days old
🚨
Primary Delay 153.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
153.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2026 HWilliams - I am not able to dispatch the PWO on this as Philips has not corrected the acct in their system and it will not allow me to update the POC or dispatch.


06/24/2026 HWilliams - Called (814) 201-2309 and asked to be xfer to Carter in biomed. Confirmed device location and date for FSE to complete remediation on 9/1/26 @ 9AM with Carter. Sent FU email and scheduled FSE. carter.felker@centralpapg.com


06/17/2026 ALuman - sent first attempt email to Denise Baranik denise.baranik@centralpapg.com


06/08/2026 HWilliams - First contact - Called 814-201-2309 not able to leave VM.

⚠️ Problem Description
CX50 Uptrade - IP 82059089 - SN SG81900010
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313867
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 154.0 business days
👷
▶
3 Technician Assigned Jun 24, 10:42 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-01T13:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 225d 21h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Sep 1, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details