Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313867 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Central PA Physicians Group — 914 S 12th St, Altoona PA, 16602

Nov 10, 2025 → Sep 25, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (28 biz days early)
Active: 61 biz days
Paused: 153 biz days
🕐 Clock stopped: Completed (Sep 21, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 24, 2026
153 business days (not counted)
60d
▶ Clock Running
Status: Scheduled
Jun 24 → Sep 18, 2026
60 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Entered
Sep 18 → Sep 18, 2026
0 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 21, 2026
1 business day (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 21 → Sep 21, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 21, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 24 Ready for Release ⏸ Paused 153 —
Jun 24 → Sep 18 Scheduled ▶ Running 60 60
Sep 18 → Sep 18 Entered ▶ Running 0 60
Sep 18 → Sep 21 Scheduled ▶ Running 1 61
Sep 21 → Sep 21 Tech On Site ▶ Running 0 61
Dispatch 0.0d
Holding 153.9d (excluded)
Coordinators 63.0d
Field Work 4.8d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
153.9 days
Coordinators
63.0 days
Over SLA
Field Work
4.8 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 (7 days left)
📅
218.9 days Total Age
⏱️
153.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
63.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
L2 Review • 346 days old
🚨
Primary Delay 153.9 days stuck in "Ready for Release"
⏱️
Total Delay 63.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
153.9d
Scheduled
63.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
4.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/18/2026 HWilliams - Rcvd email from Michelle advising 9/21/26 @ 9AM is good for them, she requested that we remove Denise and Erin from future communications. Replied and scheduled FSE Scout.

mark.khoury@centralpapg.com

michelle.dunio@centralpapg.com


09/18/2026 HWilliams - Sent FU email to try to get new POC and get this rescheduled.

mark.khoury@centralpapg.com

michelle.dunio@centralpapg.com

erin.ricciardi@centralpapg.com

denise.baranik@centralpapg.com


09/18/2026 HWilliams - Called 814-327-0350, spoke with Tiffany and she is on vacation and will send the lead tech a message to call me back today.


09/18/2026 HWilliams - Called 814-201-2309 , VM is full


09/08/2026 HWilliams - Called 814-201-2309 ext 1142 and VM is full. FU with email to propose 9/21/26 for PM. mark.khoury@centralpapg.com


09/08/2026 HWilliams - Called 814-327-0350 and spoke with Tiffany and she referred me to Mark Khoury 814-201-2309 ext 1142


09/08/2026 HWilliams - Called (814) 251-4202 and spoke with Ashley in Bedford who gave me Tiffany's # 814-327-0350 in Altoona

09/08/2026 HWilliams - Called (814) 201-2309 and spoke with Ashley who advised Carter is no longer working there and would only take my information to give to biomed and have them call me back. I advised this needs to be rescheduled ASAP and gave my phone number as well as email address. 


06/24/2026 HWilliams - I am not able to dispatch the PWO on this as Philips has not corrected the acct in their system and it will not allow me to update the POC or dispatch.


06/24/2026 HWilliams - Called (814) 201-2309 and asked to be xfer to Carter in biomed. Confirmed device location and date for FSE to complete remediation on 9/1/26 @ 9AM with Carter. Sent FU email and scheduled FSE. carter.felker@centralpapg.com


06/17/2026 ALuman - sent first attempt email to Denise Baranik denise.baranik@centralpapg.com


06/08/2026 HWilliams - First contact - Called 814-201-2309 not able to leave VM.

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
Unit passed all required tests and was returned to use.
⚠️ Problem Description
CX50 Uptrade - IP 82059089 - SN SG81900010
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313867
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 154.0 business days
👷
▶
3 Technician Assigned Jun 24, 10:42 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-01T13:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 225d 21h
🚨 61.0 business days
🆕
▶
4 Status: Entered Sep 18, 9:36 AM
Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-21T12:00:00.000+0000, 2026-09-21T13:00:00.000+0000
👷
Technician Assigned by Heather Williams
Technician: Scout Miller
🗓️
Status: Scheduled by Heather Williams
From: Entered
To: Scheduled
Duration in Previous: 1m
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Sep 21, 1:49 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.75, 2, 92
✔️
Status: Completed by Scout Miller Sep 21, 7:04 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 15m
⏳ 4.6 business days
🏁
Status: Closed by Scout Miller Sep 25, 9:12 PM
From: Completed
To: Closed
Duration in Previous: 4d 2h
⏱️
Labor Added Sep 26, 1:30 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 29, 10:34 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 13h
⏳ 2.0 business days
👀
Status: L2 Review by Thomas Xenos Sep 30, 2:54 PM
From: 07e-Partial Project
To: L2 Review
Duration in Previous: 1d 4h

Bottlenecks

Scheduled
Duration: 61.0 business days (threshold: 2.0 business days)
Exceeded by 59.0 business days
Completed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
L2 Review
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Sep 21, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03392425 Labor Open 1.75 $0.00 Sep 21, 1:53 PM
WL-03392426 Labor Open 2 $275.00 Sep 21, 1:53 PM
WL-03392427 Travel Open 92 $0.00 Sep 21, 1:53 PM
WL-03401998 Labor Open - $38.00 Sep 26, 1:30 PM

Details