Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313868 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 JUP Jefferson Health - Bala — 225 E City Ave, Bala Cynwyd PA, 19004

Nov 10, 2025 → Oct 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (32 biz days early)
Active: 66 biz days
Paused: 162 biz days
🕐 Clock stopped: Completed (Oct 12, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸162d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 8, 2026
162 business days (not counted)
66d
▶ Clock Running
Status: Scheduled
Jul 8 → Oct 12, 2026
66 business days (counted)
Running total: 66 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 12, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 8 Ready for Release ⏸ Paused 162 —
Jul 8 → Oct 12 Scheduled ▶ Running 66 66
Dispatch 0.0d
Holding 162.9d (excluded)
Coordinators 66.8d
Billing 1.8d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
162.9 days
Coordinators
66.8 days
Over SLA
Billing
1.8 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 12, 2026 (49 days early)
📅
228.9 days Total Age
⏱️
162.9d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
67.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 162.9 days stuck in "Ready for Release"
⏱️
Total Delay 67.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
162.9d
Scheduled
66.8d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/08/2026 ARuby - Rcvd email from Bill Rice william.rice@jefferson.edu confirming 10/12 @9. Dispatching to Jason yenser.

07/01/2026 Rbailey - Sent 1st Attempt to sandra.ross@jefferson.edu & william.rice@jefferson.edu & marlene.vallett@jefferson.edu to propose Jason Yenser October 12 @ 9


07/01/2026 Rbailey - Called 215.518.3797 number for Bill Rice. NA No Name Left VM


07/01/2026 Rbailey - Called 215.834.2881 for Marlene Vallett. NA Left VM for FU


07/01/2026 Rbailey - Called 800.533.3669 Jefferson Health – Bala Cynwyd pressed 3. Asked for BioMed. Xfer'd to Central Scheduling. They were unable to connect

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 106669600 - SN USO23B0833
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313868
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 163.0 business days
👷
▶
3 Technician Assigned Jul 8, 1:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-12T13:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 240d 0h
🚨 67.0 business days
⏱️
3x Labor Added Oct 12, 10:15 AM
Type: Labor, Travel
Status: Open
Qty: 2, 62, 10
⏱️
2x Labor Added Oct 12, 12:15 PM
Type: Labor
Status: Open
Qty: 1.75, 0.75
✔️
Status: Completed by Jason Yenser Oct 12, 6:47 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 96d 5h, 0m
⏱️
Labor Added Oct 13, 6:44 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 15, 1:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 14h 47m

Bottlenecks

Scheduled
Duration: 66.8 business days (threshold: 2.0 business days)
Exceeded by 64.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 12, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03423931 Labor Open 2 $0.00 Oct 12, 10:15 AM
WL-03423932 Travel Open 62 $0.00 Oct 12, 10:15 AM
WL-03423933 Travel Open 10 $0.00 Oct 12, 10:15 AM
WL-03424194 Labor Open 1.75 $275.00 Oct 12, 12:15 PM
WL-03424195 Labor Open 0.75 $0.00 Oct 12, 12:15 PM
WL-03425369 Labor Open - $38.00 Oct 13, 6:44 AM

Details