Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313869 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 MedStar Washington Hospital — 110 Irving St NW, Washington DC, 20010

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 7, 2026
15 biz days remaining
Active: 39 biz days
Paused: 150 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸150d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 18, 2026
150 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Jun 19 → Aug 16, 2026
39 business days (counted)
Running total: 39 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 18 Ready for Release ⏸ Paused 150 —
Jun 18 → Jun 19 Scheduled ▶ Running 0 0
Jun 19 → Jun 19 Entered ▶ Running 0 0
Jun 19 → Jun 19 Ready for Scheduling ▶ Running 0 0
Jun 19 → Aug 16 Scheduled ▶ Running 39 39
Dispatch 0.0d
Holding 150.9d (excluded)
Coordinators 0.2d
On Track
Dispatch
0.0 days
Holding (excluded from total)
150.9 days
Coordinators
0.2 days
Created: Nov 10, 2025 Due: Sep 7, 2026 (22 days left)
📅
189.9 days Total Age
⏱️
150.9d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Scheduled • 278 days old
🚨
Primary Delay 150.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
150.9d
Scheduled
0.2d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/19/2026 ARuby - Rcvd email from David.C.Havrilla@medstar.net confirming Aug 26th @ 9a. Sent confirmation email. Dispatching wo to Allan Klus.

06/19/2026 ARuby - Sent email to David.C.Havrilla@medstar.net advising Aug 12 will no longer work due to a 3 day training Allan is scheduled for. proposed same time 8/10


06/18/2026 ARuby - Rcvd email confirmation from Havrilla, David C <David.C.Havrilla@medstar.net> for Aug 12@9. Dispatching to Allan Klus sent confirmation email to David.C.Havrilla@medstar.net & victor.chavez@medstar.net


06/16/2026 ALuman - found contact for Victor Chavez from incident case. Sent email to victor.chavez@medstar.net

06/03/2026 ALuman - sent follow up email to shila.shrestha@medstar.net and stephen.l.blumberg@medstar.net 


05/29/2026 DMalloy - Called 202.877.5635 for Stephen Blumberg. No answer. No option to leave a VM. Pressed the option to speak with BioMed. Spoke with Shila and she stated that Stephen was not in the office and she asked for the info to be sent over via email with her included for confirmation and scheduling. 


shila.shrestha@medstar.net


stephen.l.blumberg@medstar.net 




05/21/2026 ARuby - (202) 877-5635 stephen.l.blumberg@medstar.net NA, not set up to take VM, auto system said to press # to speak to biomed, VM/LM for Stephen Sent FU email.




05/20/2026 ARuby - First contact email sent to stephen.l.blumberg@medstar.net Stephen Blumberg 202-877-5635

Customer will not schedule until closer to Month due

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119748162 - SN US825B1377
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313869
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 151.0 business days
👷
▶
3 Technician Assigned Jun 18, 6:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-12T15:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 220d 5h
🆕
Status: Entered by Autumn Ruby Jun 19, 11:53 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 17h 45m, 0m
👷
▶
3 Technician Assigned Jun 19, 5:11 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-26T15:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5h 18m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Aug 26, 11:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details