Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313869 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 MedStar Washington Hospital — 110 Irving St NW, Washington DC, 20010

Nov 10, 2025 → Aug 26, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 7, 2026
✓ SLA Met (7 biz days early)
Active: 47 biz days
Paused: 150 biz days
🕐 Clock stopped: Completed (Aug 26, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸150d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 18, 2026
150 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
47d
▶ Clock Running
Status: Scheduled
Jun 19 → Aug 26, 2026
47 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 26 → Aug 26, 2026
0 business days (counted)
Running total: 47 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 26, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 18 Ready for Release ⏸ Paused 150 —
Jun 18 → Jun 19 Scheduled ▶ Running 0 0
Jun 19 → Jun 19 Entered ▶ Running 0 0
Jun 19 → Jun 19 Ready for Scheduling ▶ Running 0 0
Jun 19 → Aug 26 Scheduled ▶ Running 47 47
Aug 26 → Aug 26 Tech On Site ▶ Running 0 47
Dispatch 0.0d
Holding 150.9d (excluded)
Coordinators 47.2d
Field Work 1.1d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
150.9 days
Coordinators
47.2 days
Over SLA
Field Work
1.1 days
Created: Nov 10, 2025 Due: Sep 7, 2026 (46 days overdue)
📅
197.9 days Total Age
⏱️
150.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
45.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
L2 Review • 346 days old
🚨
Primary Delay 150.9 days stuck in "Ready for Release"
⏱️
Total Delay 45.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
150.9d
Scheduled
47.2d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.9d / 2.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


8-27-26 TX Technical Review Completed

6/19/2026 ARuby - Rcvd email from David.C.Havrilla@medstar.net confirming Aug 26th @ 9a. Sent confirmation email. Dispatching wo to Allan Klus.

06/19/2026 ARuby - Sent email to David.C.Havrilla@medstar.net advising Aug 12 will no longer work due to a 3 day training Allan is scheduled for. proposed same time 8/10


06/18/2026 ARuby - Rcvd email confirmation from Havrilla, David C <David.C.Havrilla@medstar.net> for Aug 12@9. Dispatching to Allan Klus sent confirmation email to David.C.Havrilla@medstar.net & victor.chavez@medstar.net


06/16/2026 ALuman - found contact for Victor Chavez from incident case. Sent email to victor.chavez@medstar.net

06/03/2026 ALuman - sent follow up email to shila.shrestha@medstar.net and stephen.l.blumberg@medstar.net 


05/29/2026 DMalloy - Called 202.877.5635 for Stephen Blumberg. No answer. No option to leave a VM. Pressed the option to speak with BioMed. Spoke with Shila and she stated that Stephen was not in the office and she asked for the info to be sent over via email with her included for confirmation and scheduling. 


shila.shrestha@medstar.net


stephen.l.blumberg@medstar.net 




05/21/2026 ARuby - (202) 877-5635 stephen.l.blumberg@medstar.net NA, not set up to take VM, auto system said to press # to speak to biomed, VM/LM for Stephen Sent FU email.




05/20/2026 ARuby - First contact email sent to stephen.l.blumberg@medstar.net Stephen Blumberg 202-877-5635

Customer will not schedule until closer to Month due

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119748162 - SN US825B1377
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313869
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 151.0 business days
👷
▶
3 Technician Assigned Jun 18, 6:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-12T15:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 220d 5h
🆕
Status: Entered by Autumn Ruby Jun 19, 11:53 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 17h 45m, 0m
👷
▶
3 Technician Assigned Jun 19, 5:11 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-26T15:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5h 18m
🚨 47.0 business days
🔧
Status: Tech On Site by Allan Klus Aug 26, 10:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 67d 17h
⏱️
2x Labor Added Aug 26, 11:00 AM
Type: Labor, Travel
Status: Open
Qty: 2.25, 77
💵
2x Expenses Added Aug 26, 11:42 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Aug 26, 12:11 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 26m, 0m
💵
▶
2 Expenses Added Aug 26, 7:11 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 6h 59m
👀
Status: L2 Review by Thomas Xenos Aug 27, 10:05 AM
From: Closed
To: L2 Review
Duration in Previous: 14h 53m
🚨 12.0 business days
⏱️
Labor Added Sep 14, 5:46 PM
Type: Labor
Status: Open
Qty: N/A

Bottlenecks

Scheduled
Duration: 47.0 business days (threshold: 2.0 business days)
Exceeded by 45.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
L2 Review
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Aug 26, 11:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03352529 Labor Open 2.25 $0.00 Aug 26, 11:00 AM
WL-03352530 Travel Open 77 $0.00 Aug 26, 11:00 AM
WL-03352645 Expenses Open 1 $0.00 Aug 26, 11:42 AM
WL-03352646 Expenses Open 1 $0.00 Aug 26, 11:42 AM
WL-03352774 Labor Open 1.75 $275.00 Aug 26, 12:11 PM
WL-03353702 Expenses Open 1 $0.00 Aug 26, 7:11 PM
WL-03381354 Labor Open - $38.00 Sep 14, 5:46 PM

Details