Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313874 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cardiology OC 5th Ave — 9020 5th Ave 2nd Floor, Brooklyn NY, 11209

Nov 10, 2025 → Sep 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (23 biz days early)
Active: 76 biz days
Paused: 143 biz days
🕐 Clock stopped: Tech Off Site (Sep 28, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 9, 2026
143 business days (not counted)
76d
▶ Clock Running
Status: Scheduled
Jun 9 → Sep 28, 2026
76 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 28 → Sep 28, 2026
0 business days (counted)
Running total: 76 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Sep 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 9 Ready for Release ⏸ Paused 143 —
Jun 9 → Sep 28 Scheduled ▶ Running 76 76
Sep 28 → Sep 28 Tech On Site ▶ Running 0 76
Dispatch 0.0d
Holding 143.9d (excluded)
Coordinators 76.3d
Field Work 1.1d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
143.9 days
Coordinators
76.3 days
Over SLA
Field Work
1.1 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 28, 2026 (32 days early)
📅
219.9 days Total Age
⏱️
143.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
77.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 143.9 days stuck in "Ready for Release"
⏱️
Total Delay 77.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.9d
Scheduled
76.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/09/2026 DMalloy - Email received from customer agreeing to Monday September 28, 2026, at 8:00am. Emailed a confirmation.  

 edexter@maimo.org


06/09/2026 DMalloy - Email recieved from customer confirming the device and address for the device. Replied Proposing FSE Vivian to be onsite on Monday 9/28/2026 at 9:00am 

edexter@maimo.org


06/08/2026 YEspino First Attempt: Emailed Ellen Dexter & Nick Damato to verify the pm in question.

🔧 Work Performed
CX50 - Ultrasound System - IP 59299929 - SN SG51304525
⚠️ Problem Description
CX50 - Ultrasound System - IP 59299929 - SN SG51304525
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313874
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 144.0 business days
📅
▶
3 Dispatch Scheduled Jun 9, 5:29 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 211d 4h
🚨 76.8 business days
🔧
Status: Tech On Site by Vivian Hyde Sep 28, 9:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 110d 16h
🚗
Status: Tech Off Site by Vivian Hyde Sep 28, 5:37 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 58m
⏱️
5x Labor Added Sep 28, 5:52 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 1.5, 10, 25
⏱️
Labor Added Sep 28, 6:00 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Vivian Hyde Sep 28, 6:09 PM
From: Tech Off Site
To: Completed
Duration in Previous: 32m
🏁
Status: Closed by Vivian Hyde Sep 28, 6:30 PM
From: Completed
To: Closed
Duration in Previous: 21m
⏳ 3.7 business days
⏱️
Labor Added Oct 1, 12:11 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 1, 12:17 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
📄
Status: Ready to Bill by Timothy Amburgey Oct 1, 4:21 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 4m
💰
Status: Invoiced by Josh Longway Oct 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 38m

Bottlenecks

Scheduled
Duration: 76.3 business days (threshold: 2.0 business days)
Exceeded by 74.3 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 28, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03404088 Labor Open 0.5 $0.00 Sep 28, 5:52 PM
WL-03404089 Labor Open 1.5 $275.00 Sep 28, 5:52 PM
WL-03404090 Expenses Open 1 $0.00 Sep 28, 5:52 PM
WL-03404091 Travel Open 10 $0.00 Sep 28, 5:52 PM
WL-03404092 Travel Open 25 $0.00 Sep 28, 5:52 PM
WL-03404112 Labor Open 1.5 $0.00 Sep 28, 6:00 PM
WL-03408954 Labor Open - $38.00 Oct 1, 12:11 PM

Details