Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313875 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lenox Hill Radiology | Bethpage — 1055 Stewart Ave, Bethpage NY, 11714

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 11 biz days
Paused: 178 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸178d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 30, 2026
178 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 30 → Aug 16, 2026
11 business days (counted)
Running total: 11 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 30 Ready for Release ⏸ Paused 178 —
Jul 30 → Aug 16 Scheduled ▶ Running 11 11
Dispatch 0.0d
Holding 178.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
178.9 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (106 days left)
📅
189.9 days Total Age
⏱️
178.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Scheduled • 278 days old
🚨
Primary Delay 178.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
178.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/30/2026 Rbailey - Called 631.741.7433 Spoke with Michelle as she replied to email saying that date works for them but she had the wrong date. Called and said the date/time would be Oct 22 @11am she agreed. Sending email and Advising Planner


07/28/2026 Rbailey - Called 631.894.6308 for Gabrielle Johnson NA left VM for FU. Advised I was resending email. Proposing Oct 22 @11am


07/28/2026 Rbailey - Called 631.741.7433 for Michelle Ruic as we have been advised that Catarina is no longer there. NA Left VM for FU


07/20/2026 Rbailey - Called 516.779.7626 NA from Catarina. Mailbox full. Resending email


06/29/2026 DMalloy -First Contact email sent to customer Catarina Buffalino confirming the device location, serial number and proposed a date and time for a visit. 

catarina.buffalino@radnet.com

⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 71149621 - SN US317F0321
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313875
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 179.0 business days
📅
▶
3 Dispatch Scheduled Jul 30, 5:46 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 262d 5h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 22, 11:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details