📍 Lenox Hill Radiology | Bethpage — 1055 Stewart Ave, Bethpage NY, 11714
Nov 10, 2025 → Oct 22, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (24 biz days early)
Active: 58 biz days
Paused: 178 biz days
🕐 Clock stopped: Tech Off Site (Oct 22, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸178d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 30, 2026
178 business days (not counted)
58d
▶ Clock Running
Status: Scheduled
Jul 30 → Oct 22, 2026
58 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 22 → Oct 22, 2026
0 business days (counted)
Running total: 58 of ? biz days used
Created: Nov 10, 2025Tech Off Site: Oct 22, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Jul 30
Ready for Release
⏸ Paused
178
—
Jul 30 → Oct 22
Scheduled
▶ Running
58
58
Oct 22 → Oct 22
Tech On Site
▶ Running
0
58
Dispatch0.0d
Holding178.9d (excluded)
Coordinators58.3d
Field Work1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
178.9 days
Coordinators
58.3 days
Over SLA
Field Work
1.3 days
Created: Nov 10, 2025
Due: Nov 30, 2026
Completed: Oct 23, 2026 (38 days early)
📅
237.2 daysTotal Age
⏱️
178.9d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
56.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Closed • 346 days old
🚨
Primary Delay178.9 days stuck in "Ready for Release"
⏱️
Total Delay56.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
178.9d
Scheduled
58.3d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
07/30/2026 Rbailey - Called 631.741.7433 Spoke with Michelle as she replied to email saying that date works for them but she had the wrong date. Called and said the date/time would be Oct 22 @11am she agreed. Sending email and Advising Planner
07/28/2026 Rbailey - Called 631.894.6308 for Gabrielle Johnson NA left VM for FU. Advised I was resending email. Proposing Oct 22 @11am
07/28/2026 Rbailey - Called 631.741.7433 for Michelle Ruic as we have been advised that Catarina is no longer there. NA Left VM for FU
07/20/2026 Rbailey - Called 516.779.7626 NA from Catarina. Mailbox full. Resending email
06/29/2026 DMalloy -First Contact email sent to customer Catarina Buffalino confirming the device location, serial number and proposed a date and time for a visit.
catarina.buffalino@radnet.com
🔧Work Performed
Affiniti 70 Ultrasound System - IP 71149621 - SN US317F0321
⚠️Problem Description
Affiniti 70 Ultrasound System - IP 71149621 - SN US317F0321
07/30/2026 Rbailey - Called 631.741.7433 Spoke with Michelle as she replied to email saying that date works for them but she had the wrong date. Called and said the date/time would be Oct 22 @11am she agreed. Sending email and Advising Planner
📞
Call
Completed Jul 28, 2026
07/28/2026 Rbailey - Called 631.894.6308 for Gabrielle Johnson NA left VM for FU. Advised I was resending email. Proposing Oct 22 @11am
📞
Call
Completed Jul 28, 2026
07/28/2026 Rbailey - Called 631.277.1600 for the main location. Stuck in a queue and no was available
📞
Call
Completed Jul 28, 2026
07/28/2026 Rbailey - Called 631.741.7433 for Michelle Ruic as we have been advised that Catarina is no longer there. NA Left VM for FU
📞
Call
Completed Jul 20, 2026
07/20/2026 Rbailey - Called 516.779.7626 NA from Catarina. Mailbox full. Resending email
📞
Call
Completed Jun 29, 2026
06/29/2026 DMalloy -First Contact email sent to customer Catarina Buffalino confirming the device location, serial number and proposed a date and time for a visit.
catarina.buffalino@radnet.com