Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313876 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Children's National Medical Center — 111 Michigan Ave NW, Washington DC, 20010

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 33 biz days
Paused: 156 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 29, 2026
156 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Jun 29 → Aug 16, 2026
33 business days (counted)
Running total: 33 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 29 Ready for Release ⏸ Paused 156 —
Jun 29 → Jun 29 Scheduled ▶ Running 0 0
Jun 29 → Jun 29 Entered ▶ Running 0 0
Jun 29 → Aug 16 Scheduled ▶ Running 33 33
Dispatch 0.0d
Holding 156.9d (excluded)
Coordinators 0.1d
On Track
Dispatch
0.0 days
Holding (excluded from total)
156.9 days
Coordinators
0.1 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (106 days left)
📅
189.9 days Total Age
⏱️
156.9d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 278 days old
🚨
Primary Delay 156.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
156.9d
Scheduled
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
06/29/2026 ARuby - Dispatching for Oct 12 -14. Ricky sent confirmation email to raflores@childrensnational.org ... 06/29/2026 Rbailey - Rcvd email from Rafael advising all devices at 11 Michigan Ave and for Allan to complete over Oct 12 -14 ... 06/26/2026 Rbailey - Sent 1st Attempt email to Flores, Rafael to Propose Allan Klus come onsite Oct 12 @Noon and completing the October devices over 3 day. Oct 12 - 14
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 72793658 - SN US717B0932
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313876
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 157.0 business days
👷
▶
3 Technician Assigned Jun 29, 2:02 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 231d 1h
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-12T14:00:00.000+0000
👷
Technician Assigned by Autumn Ruby Jun 29, 2:14 PM
Technician: a0h6e00000II6z9AAD, Allan Klus
🆕
▶
3 Status: Entered Jun 29, 2:43 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: Allan Klus
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-12T14:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Oct 12, 10:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details