Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313876 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Children's National Medical Center — 111 Michigan Ave NW, Washington DC, 20010

Nov 10, 2025 → Oct 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (29 biz days early)
Active: 75 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Oct 15, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 29, 2026
156 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
75d
▶ Clock Running
Status: Scheduled
Jun 29 → Oct 15, 2026
75 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2026
0 business days (counted)
Running total: 75 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 15, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 29 Ready for Release ⏸ Paused 156 —
Jun 29 → Jun 29 Scheduled ▶ Running 0 0
Jun 29 → Jun 29 Entered ▶ Running 0 0
Jun 29 → Oct 15 Scheduled ▶ Running 75 75
Oct 15 → Oct 15 Tech On Site ▶ Running 0 75
Dispatch 0.0d
Holding 156.9d (excluded)
Coordinators 75.7d
Field Work 0.3d
Billing 5.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
156.9 days
Coordinators
75.7 days
Over SLA
Field Work
0.3 days
Billing
5.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 15, 2026 (46 days early)
📅
231.9 days Total Age
⏱️
156.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
78.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 156.9 days stuck in "Ready for Release"
⏱️
Total Delay 78.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
156.9d
Scheduled
75.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
5.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15/2026 SRobinson- Created follow up WO as requested. (WO-01435362)

10/13/26 AKlus - Correct location for this device: CNMC Clinic at Virginia Hospital Center 1701 N George Mason Dr. Suite 160 Arlington VA.

10/09/2026 ARuby - Called Rafael Flores 202-476-5593 VM/LM, sent fu email advising that these pms need postponed by 1 day. Updated scheduled date. Rcvd email from raflores@childrensnational.org advising this device is located at VHC. I sent an email asking him to provide the full address for the updated location.

06/29/2026 ARuby - Dispatching for Oct 12 -14. Ricky sent confirmation email to raflores@childrensnational.org ... 06/29/2026 Rbailey - Rcvd email from Rafael advising all devices at 11 Michigan Ave and for Allan to complete over Oct 12 -14 ... 06/26/2026 Rbailey - Sent 1st Attempt email to Flores, Rafael to Propose Allan Klus come onsite Oct 12 @Noon and completing the October devices over 3 day. Oct 12 - 14

🔧 Work Performed
Arrived on site, found the clinic door locked and no one visible inside. Knocked on the door several times with no answer. Contacted POC but got voice mail, left a message. Contacted my Supervisor (Tom Xenos), updated him on the situation and stated that I would request a follow up for when the clinic is open.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 72793658 - SN US717B0932
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313876
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 157.0 business days
👷
▶
3 Technician Assigned Jun 29, 2:02 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 231d 1h
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-12T14:00:00.000+0000
👷
Technician Assigned by Autumn Ruby Jun 29, 2:14 PM
Technician: a0h6e00000II6z9AAD, Allan Klus
🆕
▶
3 Status: Entered Jun 29, 2:43 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: Allan Klus
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-12T14:00:00.000+0000
🚨 73.0 business days
📅
▶
2 Dispatch Scheduled Oct 9, 11:04 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-15T14:00:00.000+0000
📅
Dispatch Scheduled by Autumn Ruby Oct 9, 6:28 PM
Scheduled For: 2026-10-15T16:00:00.000+0000
⏳ 3.7 business days
🔧
▶
2 Status: Tech On Site Oct 15, 1:36 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 38
🚗
▶
2 Travel Added Oct 15, 1:42 PM
Travel Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Oct 15, 1:50 PM
Type: Labor
Status: Open
Qty: 0.25, 1.5
✔️
Status: Completed by Allan Klus Oct 15, 1:57 PM
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 20m
⏱️
▶
2 Labor Added Oct 15, 3:55 PM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 1h 57m
⏳ 2.0 business days
⏱️
Labor Added Oct 16, 4:26 PM
Type: Labor
Status: Open
Qty: N/A
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 4:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
⚠️ 5.4 business days
💰
Status: Invoiced by Josh Longway Oct 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 11h

Bottlenecks

Scheduled
Duration: 75.7 business days (threshold: 2.0 business days)
Exceeded by 73.7 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Oct 15, 12:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03429687 Labor Open 1 $0.00 Oct 15, 1:40 PM
WL-03429688 Travel Open 38 $0.00 Oct 15, 1:40 PM
WL-03429699 Travel Open 69 $0.00 Oct 15, 1:42 PM
WL-03429717 Expenses Open 1 $0.00 Oct 15, 1:45 PM
WL-03429718 Expenses Open 1 $0.00 Oct 15, 1:45 PM
WL-03429726 Labor Open 0.25 $0.00 Oct 15, 1:50 PM
WL-03429727 Labor Open 1.5 $0.00 Oct 15, 1:50 PM
WL-03430051 Labor Open 2.5 $0.00 Oct 15, 3:55 PM
WL-03432028 Labor Open - $38.00 Oct 16, 4:26 PM

Details