Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313877 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Children's National Medical Center — 111 Michigan Ave NW, Washington DC, 20010

Nov 10, 2025 → Oct 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (31 biz days early)
Active: 73 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Oct 13, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 29, 2026
156 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
73d
▶ Clock Running
Status: Scheduled
Jun 29 → Oct 13, 2026
73 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 13 → Oct 13, 2026
0 business days (counted)
Running total: 73 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 29 Ready for Release ⏸ Paused 156 —
Jun 29 → Jun 29 Scheduled ▶ Running 0 0
Jun 29 → Jun 29 Entered ▶ Running 0 0
Jun 29 → Oct 13 Scheduled ▶ Running 73 73
Oct 13 → Oct 13 Tech On Site ▶ Running 0 73
Dispatch 0.0d
Holding 156.9d (excluded)
Coordinators 73.7d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
156.9 days
Coordinators
73.7 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 13, 2026 (48 days early)
📅
229.9 days Total Age
⏱️
156.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
73.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 156.9 days stuck in "Ready for Release"
⏱️
Total Delay 73.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
156.9d
Scheduled
73.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.8d / 2.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/09/2026 ARuby - Rafael advised this device is available tues 10/13 and is located at SZ main. Sent email to raflores@childrensnational.org asking him to provide the full address. Updated scheduled date.


06/29/2026 ARuby - Dispatching for Oct 12 -14. Ricky sent confirmation email to raflores@childrensnational.org ... 06/29/2026 Rbailey - Rcvd email from Rafael advising all devices at 11 Michigan Ave and for Allan to complete over Oct 12 -14 ... 06/26/2026 Rbailey - Sent 1st Attempt email to Flores, Rafael to Propose Allan Klus come onsite Oct 12 @Noon and completing the October devices over 3 day. Oct 12 - 14

🔧 Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for there is a crack in the front handle and TGC 2 slider is faulty. Device is returned to service.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 7 Ultrasound System - IP 61894135 - SN USD13B0700
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313877
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 157.0 business days
🗓️
▶
4 Status: Scheduled Jun 29, 2:02 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: Jason Yenser
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-12T14:00:00.000+0000
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-12T16:00:00.000+0000
👷
Technician Assigned by Autumn Ruby Jun 29, 2:14 PM
Technician: a0h6e00000II6z9AAD, Allan Klus
🆕
▶
3 Status: Entered Jun 29, 2:45 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: a0h6e00000II6z9AAD, Allan Klus
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-12T16:00:00.000+0000
🚨 73.0 business days
📅
▶
2 Dispatch Scheduled Oct 9, 11:05 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-15T16:00:00.000+0000
📅
Dispatch Scheduled by Autumn Ruby Oct 9, 6:21 PM
Scheduled For: 2026-10-13T14:00:00.000+0000
⏳ 1.7 business days
🔧
▶
2 Status: Tech On Site Oct 13, 9:36 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.5, 78
⏱️
▶
3 Labor Added Oct 13, 11:25 AM
Labor Added → Status: Completed → Status: Tech Off Site
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 49m
🚗
Status: Tech Off Site by Allan Klus
From: Completed
To: Tech Off Site
Duration in Previous: 4m
💵
▶
2 3x Expenses Added Oct 13, 5:33 PM
3x Expenses Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 6h 4m
⏳ 2.8 business days
⏱️
▶
2 Labor Added Oct 15, 1:37 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 20h
📄
Status: Ready to Bill by Timothy Amburgey Oct 15, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 52m
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m

Bottlenecks

Scheduled
Duration: 73.7 business days (threshold: 2.0 business days)
Exceeded by 71.7 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Oct 13, 10:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03425499 Labor Open 2.5 $0.00 Oct 13, 9:40 AM
WL-03425500 Travel Open 78 $0.00 Oct 13, 9:40 AM
WL-03425715 Labor Open 2 $275.00 Oct 13, 11:25 AM
WL-03426441 Expenses Open 1 $0.00 Oct 13, 5:33 PM
WL-03426442 Expenses Open 1 $0.00 Oct 13, 5:33 PM
WL-03426443 Expenses Open 1 $0.00 Oct 13, 5:33 PM
WL-03429671 Labor Open - $38.00 Oct 15, 1:37 PM

Details