Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313878 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Children's National Medical Center — 111 Michigan Ave NW, Washington DC, 20010

Nov 10, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
22 biz days remaining
Active: 72 biz days
Paused: 165 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 29, 2026
156 business days (not counted)
72d
▶ Clock Running
Status: Scheduled
Jun 29 → Oct 9, 2026
72 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Entered
Oct 9 → Oct 9, 2026
0 business days (counted)
Running total: 72 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 9 → Oct 23, 2026
9 business days (not counted)
Created: Nov 10, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 29 Ready for Release ⏸ Paused 156 —
Jun 29 → Oct 9 Scheduled ▶ Running 72 72
Oct 9 → Oct 9 Entered ▶ Running 0 72
Oct 9 → Oct 23 Ready for Release ⏸ Paused 9 —
Dispatch 0.0d
Holding 156.9d (excluded)
Coordinators 72.7d
On Track
Dispatch
0.0 days
Holding (excluded from total)
156.9 days
Coordinators
72.7 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 (38 days left)
📅
237.9 days Total Age
⏱️
156.9d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
70.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Ready for Release • 346 days old
🚨
Primary Delay 156.9 days stuck in "Ready for Release"
⏱️
Total Delay 70.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
156.9d
Scheduled
72.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/22/2026 ARuby - Called Rafael Flores 301-928-4533 oper was in spanish. called Rafaels other number 202-476-5593 VM/LM sent email to raflores@childrensnational.org

10/15/2026 ARuby - Created EL and sent to Rafael raflores@childrensnational.org

10/09/2026 ARuby - Rcvd email from Rafael advising that this PM is no longer needed due to the device being returned to the manufacturer. Sent message to Mandy asking if these need ELs or if they can be canceled.

06/29/2026 ARuby - Dispatching for Oct 12 -14. Ricky sent confirmation email to raflores@childrensnational.org ... 06/29/2026 Rbailey - Rcvd email from Rafael advising all devices at 11 Michigan Ave and for Allan to complete over Oct 12 -14 ... 06/26/2026 Rbailey - Sent 1st Attempt email to Flores, Rafael to Propose Allan Klus come onsite Oct 12 @Noon and completing the October devices over 3 day. Oct 12 - 14

⚠️ Problem Description
CX50 - Ultrasound System - IP 68037156 - SN SGD1500071
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313878
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 157.0 business days
👷
▶
3 Technician Assigned Jun 29, 2:02 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 231d 1h
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-12T14:00:00.000+0000
👷
▶
2 Technician Assigned Jun 29, 2:14 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-13T14:00:00.000+0000
🚨 73.0 business days
🆕
Status: Entered by Autumn Ruby Oct 9, 6:08 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 102d 4h, 0m

Bottlenecks

Scheduled
Duration: 72.7 business days (threshold: 2.0 business days)
Exceeded by 70.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details