Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313880 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Children's National Medical Center — 111 Michigan Ave NW, Washington DC, 20010

Nov 10, 2025 → Oct 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (29 biz days early)
Active: 75 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Oct 15, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 29, 2026
156 business days (not counted)
75d
▶ Clock Running
Status: Scheduled
Jun 29 → Oct 15, 2026
75 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2026
0 business days (counted)
Running total: 75 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 29 Ready for Release ⏸ Paused 156 —
Jun 29 → Oct 15 Scheduled ▶ Running 75 75
Oct 15 → Oct 15 Tech On Site ▶ Running 0 75
Dispatch 0.0d
Holding 156.9d (excluded)
Coordinators 75.7d
Field Work 0.6d
Billing 5.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
156.9 days
Coordinators
75.7 days
Over SLA
Field Work
0.6 days
Billing
5.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 15, 2026 (46 days early)
📅
231.9 days Total Age
⏱️
156.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
78.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 156.9 days stuck in "Ready for Release"
⏱️
Total Delay 78.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
156.9d
Scheduled
75.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
5.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/13/26 AKlus - Correct location for this device: CNMC Regional Outpatient Clinic Howard County 7625 Maple Lawn Blvd Suite 230 Fulton MD.

10/09/2026 ARuby - Rcvd email from raflores@childrensnational.org advising a few devices were returned to the manufacturer. He advised this device is located at Fulton. Updated scheduled date 10/15 Sent email asking him to advise the address for the location. FSE is aware of address change.

06/29/2026 ARuby - Dispatching for Oct 12 -14. Ricky sent confirmation email to raflores@childrensnational.org ... 06/29/2026 Rbailey - Rcvd email from Rafael advising all devices at 11 Michigan Ave and for Allan to complete over Oct 12 -14 ... 06/26/2026 Rbailey - Sent 1st Attempt email to Flores, Rafael to Propose Allan Klus come onsite Oct 12 @Noon and completing the October devices over 3 day. Oct 12 - 14

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 68037157 - SN US116B0436
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313880
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 157.0 business days
👷
▶
3 Technician Assigned Jun 29, 2:02 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 231d 1h
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-12T14:00:00.000+0000
👷
Technician Assigned by Autumn Ruby Jun 29, 2:14 PM
Technician: Allan Klus
📅
Dispatch Scheduled by Autumn Ruby Jun 29, 2:23 PM
Scheduled For: 2026-10-14T14:00:00.000+0000
🚨 73.0 business days
📅
Dispatch Scheduled by Autumn Ruby Oct 9, 6:14 PM
Scheduled For: 2026-10-15T14:00:00.000+0000
⏳ 3.7 business days
🔧
▶
2 Status: Tech On Site Oct 15, 9:09 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 89
💵
2x Expenses Added Oct 15, 10:02 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Oct 15, 10:36 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 27m
🏁
Status: Closed by Allan Klus Oct 15, 2:10 PM
From: Completed
To: Closed
Duration in Previous: 3h 34m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Oct 16, 4:27 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
⚠️ 5.4 business days
💰
Status: Invoiced by Josh Longway Oct 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 11h

Bottlenecks

Scheduled
Duration: 75.7 business days (threshold: 2.0 business days)
Exceeded by 73.7 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Oct 15, 10:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03429035 Labor Open 2 $0.00 Oct 15, 9:13 AM
WL-03429036 Travel Open 89 $0.00 Oct 15, 9:13 AM
WL-03429113 Expenses Open 1 $0.00 Oct 15, 10:02 AM
WL-03429114 Expenses Open 1 $0.00 Oct 15, 10:02 AM
WL-03429156 Labor Open 1.75 $275.00 Oct 15, 10:36 AM
WL-03432032 Labor Open - $38.00 Oct 16, 4:27 PM

Details