Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313881 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 JEFFERSON REGIONAL HEALTH PAVILION — 1010 Higbee Dr, Bethel Park PA, 15102

Nov 10, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 24, 2026
27 biz days remaining
Active: 37 biz days
Paused: 152 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 23, 2026
152 business days (not counted)
37d
▶ Clock Running
Status: Scheduled
Jun 23 → Aug 14, 2026
37 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Entered
Aug 14 → Aug 14, 2026
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 14 → Aug 16, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 23 Ready for Release ⏸ Paused 152 —
Jun 23 → Aug 14 Scheduled ▶ Running 37 37
Aug 14 → Aug 14 Entered ▶ Running 0 37
Aug 14 → Aug 16 Scheduled ▶ Running 0 37
Dispatch 0.0d
Holding 152.9d (excluded)
Coordinators 38.0d
On Track
Dispatch
0.0 days
Holding (excluded from total)
152.9 days
Coordinators
38.0 days
Over SLA
Created: Nov 10, 2025 Due: Sep 24, 2026 (39 days left)
📅
189.9 days Total Age
⏱️
152.9d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
36.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 278 days old
🚨
Primary Delay 152.9 days stuck in "Ready for Release"
⏱️
Total Delay 36.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.9d
Scheduled
38.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/14/2026 - HWilliams - Reassignng from FSE Fanfan to FSE Scout


06/23/2026 HWilliams - Received email and responded to confirm for FSE to be onsite on 9/4/26 @ 1PM to complete remediation of device. Melissa.Yuhas@ahn.org


06/23/2026 HWilliams - Received 2 emails from Ashley Horne in biomed, one confirming if this is a warranty PM, replied advising it is. The second email was confirming the location and giving the name and email for 2 contacts: Marcia.Yesenosky@ahn.org and Melissa.Yuhas@ahn.org. Sent email proposing dates & times.


06/23/2026 HWilliams - Called 412-469-5234 and spoke to receptionist, while on hold I received an email from Natalie Beckinger advising that their biomed dept handles the PM for their machines and that we do not have her authorization to service their equipment. Natalie.Beckinger@ahn.org


06/23/2026 HWilliams - called 412-469-4166 Amelia Baldwin, # not in service


06/17/2026 ALuman - rcvd email reply from Erin that she is not the POC and we need to work with Melissa Puelo. sent reply asking for Melissa's contact info so PM can be scheduled

06/09/2026 HWilliams - resending email to Erin to include central scheduling and looking for reply from Erin


06/03/2026- HWilliams- First Contact email sent to customer Erin Culbertson confirming the device location, serial number. 

erin.culbertson@ahn.org

⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 120595628 - SN RD925B0607
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313881
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 153.0 business days
🗓️
▶
3 Status: Scheduled Jun 23, 11:03 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: Fanfan Siku
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-04T17:00:00.000+0000
🚨 38.0 business days
🆕
▶
4 Status: Entered Aug 14, 3:34 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Heather Williams
Technician: Scout Miller
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-04T17:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Entered
To: Scheduled
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 38.0 business days (threshold: 2.0 business days)
Exceeded by 36.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Sep 4, 1:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details