Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313881 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 JEFFERSON REGIONAL HEALTH PAVILION — 1010 Higbee Dr, Bethel Park PA, 15102

Nov 10, 2025 → Oct 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 24, 2026
✗ SLA Missed
Active: 80 biz days
Paused: 152 biz days
🕐 Clock stopped: Completed (Oct 16, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 23, 2026
152 business days (not counted)
37d
▶ Clock Running
Status: Scheduled
Jun 23 → Aug 14, 2026
37 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Entered
Aug 14 → Aug 14, 2026
0 business days (counted)
Running total: 37 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Aug 14 → Oct 16, 2026
43 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 16, 2026
0 business days (counted)
Running total: 80 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 16, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 23 Ready for Release ⏸ Paused 152 —
Jun 23 → Aug 14 Scheduled ▶ Running 37 37
Aug 14 → Aug 14 Entered ▶ Running 0 37
Aug 14 → Oct 16 Scheduled ▶ Running 43 80
Oct 16 → Oct 16 Tech On Site ▶ Running 0 80
Dispatch 0.0d
Holding 152.9d (excluded)
Coordinators 81.5d
Field Work 0.0d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
152.9 days
Coordinators
81.5 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Nov 10, 2025 Due: Sep 24, 2026 Completed: Oct 16, 2026 (21 days late)
📅
232.9 days Total Age
⏱️
152.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
78.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 152.9 days stuck in "Ready for Release"
⏱️
Total Delay 78.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.9d
Scheduled
81.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
07e-Partial Project
4.4d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/17/2026 HWilliams - Rcvd email from POC stating their first available date is 10/16/2026. Created EL and sent to POC with confirmation for FSE Scout to be onsite on 10/16/26.Marcia.Yesenosky@ahn.org and Melissa.Yuhas@ahn.org


09/04/2026 HWilliams - Received call from Ashley 412-636-3767 they have no power so the ULS PM sched for Scout today will need to be rescheduled, she is unable to resched currently so I will send an email to FU. Melissa.Yuhas@AHN.org


08/14/2026 - HWilliams - Reassignng from FSE Fanfan to FSE Scout


06/23/2026 HWilliams - Received email and responded to confirm for FSE to be onsite on 9/4/26 @ 1PM to complete remediation of device. Melissa.Yuhas@ahn.org


06/23/2026 HWilliams - Received 2 emails from Ashley Horne in biomed, one confirming if this is a warranty PM, replied advising it is. The second email was confirming the location and giving the name and email for 2 contacts: Marcia.Yesenosky@ahn.org and Melissa.Yuhas@ahn.org. Sent email proposing dates & times.


06/23/2026 HWilliams - Called 412-469-5234 and spoke to receptionist, while on hold I received an email from Natalie Beckinger advising that their biomed dept handles the PM for their machines and that we do not have her authorization to service their equipment. Natalie.Beckinger@ahn.org


06/23/2026 HWilliams - called 412-469-4166 Amelia Baldwin, # not in service


06/17/2026 ALuman - rcvd email reply from Erin that she is not the POC and we need to work with Melissa Puelo. sent reply asking for Melissa's contact info so PM can be scheduled

06/09/2026 HWilliams - resending email to Erin to include central scheduling and looking for reply from Erin


06/03/2026- HWilliams- First Contact email sent to customer Erin Culbertson confirming the device location, serial number. 

erin.culbertson@ahn.org

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service. Unit passed all required tests and was returned to use.
🔍 Technician Findings
pm successfully completed, unit was returned to use.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 120595628 - SN RD925B0607
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313881
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 153.0 business days
👷
▶
3 Technician Assigned Jun 23, 11:03 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-04T17:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 224d 22h
🚨 38.0 business days
🆕
▶
4 Status: Entered Aug 14, 3:34 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: a0hVU000007hFXdYAM, Scout Miller
🗓️
Status: Scheduled by Heather Williams
From: Entered
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-04T17:00:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Heather Williams Sep 4, 4:04 PM
Scheduled For: 2026-09-21T17:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Heather Williams Sep 17, 4:51 PM
Scheduled For: 2026-10-16T17:00:00.000+0000
🚨 20.9 business days
🔧
▶
2 Status: Tech On Site Oct 16, 4:27 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 1.25, 34
✔️
Status: Completed by Scout Miller Oct 16, 4:35 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
⏱️
▶
2 Labor Added Oct 16, 4:53 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18m
⏳ 4.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 22, 12:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5d 19h
💰
Status: Invoiced by Josh Longway Oct 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 15h 44m

Bottlenecks

Scheduled
Duration: 38.0 business days (threshold: 2.0 business days)
Exceeded by 36.0 business days
Scheduled
Duration: 43.5 business days (threshold: 2.0 business days)
Exceeded by 41.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Oct 16, 1:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03432036 Labor Open 2 $275.00 Oct 16, 4:31 PM
WL-03432037 Labor Open 1.25 $0.00 Oct 16, 4:31 PM
WL-03432038 Travel Open 34 $0.00 Oct 16, 4:31 PM
WL-03432093 Labor Open - $38.00 Oct 16, 4:53 PM

Details