Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313885 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Children's National Medical Center — 111 Michigan Ave NW, Washington DC, 20010

Nov 10, 2025 → Sep 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (41 biz days early)
Active: 63 biz days
Paused: 156 biz days
🕐 Clock stopped: Canceled (Sep 28, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 29, 2026
156 business days (not counted)
63d
▶ Clock Running
Status: Scheduled
Jun 29 → Sep 28, 2026
63 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Entered
Sep 28 → Sep 28, 2026
0 business days (counted)
Running total: 63 of ? biz days used
Created: Nov 10, 2025 Canceled: Sep 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 29 Ready for Release ⏸ Paused 156 —
Jun 29 → Sep 28 Scheduled ▶ Running 63 63
Sep 28 → Sep 28 Entered ▶ Running 0 63
Dispatch 0.0d
Holding 156.9d (excluded)
Coordinators 63.7d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
156.9 days
Coordinators
63.7 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Sep 28, 2026 (63 days early)
📅
219.9 days Total Age
⏱️
156.9d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
61.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 346 days old
🚨
Primary Delay 156.9 days stuck in "Ready for Release"
⏱️
Total Delay 61.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
156.9d
Scheduled
63.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/29/2026 ARuby - Dispatching for Oct 12 -14. Ricky sent confirmation email to raflores@childrensnational.org


06/29/2026 Rbailey - Rcvd email from Rafael advising all devices at 11 Michigan Ave and for Allan to complete over Oct 12 -14


06/26/2026 Rbailey - Sent 1st Attempt email to Flores, Rafael <raflores@childrensnational.org> to Propose Allan Klus come onsite Oct 12 @Noon and completing the October devices over 3 day. Oct 12 - 14


12/24/2025 Rfosbury Sent email to Flores, Rafael <raflores@childrensnational.org> and Flores, Rafael <raflores@childrensnational.org> asking to confirm device location.

⚠️ Problem Description
S7-3t Compact Transducer - IP 110572264 - SN F0G8ZM
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313885
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 157.0 business days
👷
▶
3 Technician Assigned Jun 29, 2:02 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 231d 1h
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-12T14:00:00.000+0000
👷
Technician Assigned by Autumn Ruby Jun 29, 2:14 PM
Technician: Allan Klus
📅
Dispatch Scheduled by Autumn Ruby Jun 29, 2:32 PM
Scheduled For: 2026-10-14T16:00:00.000+0000
🚨 64.0 business days
🆕
Status: Entered by Mandy Newman Sep 28, 8:53 AM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 90d 18h, 0m

Bottlenecks

Scheduled
Duration: 63.7 business days (threshold: 2.0 business days)
Exceeded by 61.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details