Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313886 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Children's National Medical Center — 111 Michigan Ave NW, Washington DC, 20010

Nov 10, 2025 → Jul 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (97 biz days early)
Active: 7 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Jul 9, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 29, 2026
156 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 29 → Jul 9, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Jul 9 → Jul 9, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 9 → Jul 9, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 9 → Jul 9, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 9 → Jul 9, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 9, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 29 Ready for Release ⏸ Paused 156 —
Jun 29 → Jul 9 Scheduled ▶ Running 7 7
Jul 9 → Jul 9 Entered ▶ Running 0 7
Jul 9 → Jul 9 Ready for Release ⏸ Paused 0 —
Jul 9 → Jul 9 Assigned ▶ Running 0 7
Jul 9 → Jul 9 Scheduled ▶ Running 0 7
Dispatch 0.0d
Holding 156.9d (excluded)
Coordinators 7.7d
Field Work 0.0d
Billing 3.7d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
156.9 days
Coordinators
7.7 days
Over SLA
Field Work
0.0 days
Billing
3.7 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Jul 9, 2026 (144 days early)
📅
163.9 days Total Age
⏱️
156.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
10.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 278 days old
🚨
Primary Delay 156.9 days stuck in "Ready for Release"
⏱️
Total Delay 10.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
156.9d
Scheduled
7.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
3.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/09/2026 RArnold -Removed from Allan. Per PM team "IP status is no longer Operational. Please remove from FSE schedule for cancellation."


06/29/2026 ARuby - Dispatching for Oct 12 -14. Ricky sent confirmation email to raflores@childrensnational.org


06/29/2026 Rbailey - Rcvd email from Rafael advising all devices at 11 Michigan Ave and for Allan to complete over Oct 12 -14


06/26/2026 Rbailey - Sent 1st Attempt email to Flores, Rafael <raflores@childrensnational.org> to Propose Allan Klus come onsite Oct 12 @Noon and completing the October devices over 3 day. Oct 12 - 14


12/24/2025 Rfosbury Sent email to Flores, Rafael <raflores@childrensnational.org> and Flores, Rafael <raflores@childrensnational.org> asking to confirm device location.

🔧 Work Performed
Planner labor only for attempts made
⚠️ Problem Description
S8-3t Compact Transducer - IP 89767715 - SN F013BY
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313886
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 157.0 business days
👷
▶
3 Technician Assigned Jun 29, 2:02 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 231d 1h
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-12T14:00:00.000+0000
👷
Technician Assigned by Autumn Ruby Jun 29, 2:14 PM
Technician: Allan Klus
📅
Dispatch Scheduled by Autumn Ruby Jun 29, 2:35 PM
Scheduled For: 2026-10-14T17:00:00.000+0000
⚠️ 8.0 business days
🆕
Status: Entered by Rebecca Arnold Jul 9, 5:18 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 10d 3h, 0m
👷
▶
5 Technician Assigned Jul 9, 5:24 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Closed → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned, Scheduled
To: Assigned, Scheduled, Completed
Duration in Previous: 6m, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-07-09T04:00:00.000+0000
🏁
Status: Closed by Rebecca Arnold
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 3.8 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 14, 2:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Jul 9, 12:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03289086 Labor Open 0.016666666666667 $38.00 Jul 9, 5:26 PM

Details