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← WO Overview

WO-01313888 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lenox Hill Radiology — 2012 Sunrise Hwy, Merrick NY, 11566

Nov 10, 2025 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (38 biz days early)
Active: 7 biz days
Paused: 71 biz days
🕐 Clock stopped: Completed (Mar 9, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸71d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Feb 26, 2026
71 business days (not counted)
7d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 9, 2026
7 business days (counted)
Running total: 7 of ? biz days used
Created: Nov 10, 2025 Completed: Mar 9, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Feb 26 Ready for Release ⏸ Paused 71 —
Feb 26 → Mar 9 Scheduled ▶ Running 7 7
Dispatch 0.0d
Holding 71.9d (excluded)
Coordinators 6.7d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
71.9 days
Coordinators
6.7 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Apr 30, 2026 Completed: Mar 9, 2026 (52 days early)
📅
78.5 days Total Age
⏱️
71.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
8.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 278 days old
🚨
Primary Delay 71.9 days stuck in "Ready for Release"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
71.9d
Scheduled
6.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 RArnold - Gabrielle confirmed 03/06 @ 8am. Dispatching to Andre

02/26/2025 RArnold Gabrielle stated this device has been moved to the Merrick location. Replied back asking what day in may she prefers. 2012 Sunrise Hwy Merrick


02/24/2026 RArnold -EWO was created with the wrong address, Updated to Lenox Hill Radiology | Hewlett 1137 Broadway, Hewlett, NY 11557. Sending a new email to include all contacts.

catarina.buffalino@radnet.com

 gabrielle.johnson@radnet.com


02/24/2026 mklose sent 1st attempt email to Catarina.

12/01/2025 Cever site prefer to schedule closer to MD

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 71148923 - SN US117F1014
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313888
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 72.0 business days
👷
▶
3 Technician Assigned Feb 26, 5:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-06T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 108d 5h
⚠️ 6.8 business days
⏱️
▶
3 3x Labor Added Mar 9, 12:21 AM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 10d 5h
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Mar 12, 12:24 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 12h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 30m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 6, 8:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03135361 Labor Open 1.5 $0.00 Mar 9, 12:21 AM
WL-03135362 Labor Open 2 $275.00 Mar 9, 12:21 AM
WL-03135363 Travel Open 49 $0.00 Mar 9, 12:21 AM
WL-03141336 Labor Open 0.016666666666667 $38.00 Mar 12, 12:24 PM

Details