Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313896 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Mid Coast Hospital — 123 Medical Center Dr, Brunswick ME, 04011

Nov 10, 2025 → Aug 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (41 biz days early)
Active: 51 biz days
Paused: 129 biz days
🕐 Clock stopped: Completed (Aug 3, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 19, 2026
129 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 19 → May 26, 2026
4 business days (counted)
Running total: 4 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
May 26 → Jul 28, 2026
43 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Entered
Jul 28 → Jul 28, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 28 → Aug 3, 2026
4 business days (counted)
Running total: 51 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 3, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 19 Ready for Release ⏸ Paused 129 —
May 19 → May 26 Ready for Scheduling ▶ Running 4 4
May 26 → Jul 28 Scheduled ▶ Running 43 47
Jul 28 → Jul 28 Entered ▶ Running 0 47
Jul 28 → Aug 3 Scheduled ▶ Running 4 51
Dispatch 0.0d
Holding 129.9d (excluded)
Coordinators 54.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
129.9 days
Coordinators
54.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Aug 3, 2026 (58 days early)
📅
180.9 days Total Age
⏱️
129.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
49.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 278 days old
🚨
Primary Delay 129.9 days stuck in "Ready for Release"
⏱️
Total Delay 49.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
129.9d
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
49.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/26/2026 mklose rcvd email from Glen confirm Joseph August 3rd @2pm

05/26/2026 mklose sent email to Glen FU on Joe August 3rd

05/19/2026 mklose sent email to poc offer Joe August 3rd @2pm

05/12/2026 YEspino Called 207-837-3199 to speak to Glenn Berube to verify the pm in question. Went straight to vm so i left a message and will follow up with an email.

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 106038336 - SN US823B1237
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313896
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 130.0 business days
📅
Status: Ready for Scheduling by Megan Klose May 19, 8:43 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 189d 20h
⚠️ 5.0 business days
👷
▶
3 Technician Assigned May 26, 10:54 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-08-03T18:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7d 2h
🚨 44.0 business days
🆕
▶
3 Status: Entered Jul 28, 8:45 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: April Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-08-03T18:00:00.000+0000
⚠️ 5.0 business days
⏱️
6x Labor Added Aug 3, 7:30 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3.5, 1.5, 186
✔️
Status: Completed by April Nuovo Aug 3, 7:39 PM
From: Scheduled
To: Completed
Duration in Previous: 6d 10h
🏁
Status: Closed by April Nuovo Aug 3, 7:45 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏱️
Labor Added Aug 4, 4:18 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 4, 4:24 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 38m
⏳ 2.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 44.0 business days (threshold: 2.0 business days)
Exceeded by 42.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Aug 3, 2:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03319013 Labor Open 3.5 $0.00 Aug 3, 7:30 PM
WL-03319014 Labor Open 1.5 $275.00 Aug 3, 7:30 PM
WL-03319015 Labor Open 3.5 $0.00 Aug 3, 7:30 PM
WL-03319016 Expenses Open 1 $0.00 Aug 3, 7:30 PM
WL-03319017 Travel Open 186 $0.00 Aug 3, 7:30 PM
WL-03319018 Travel Open 186 $0.00 Aug 3, 7:30 PM
WL-03320399 Labor Open - $38.00 Aug 4, 4:18 PM

Details