Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313897 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cabell Huntington Hospital Inc — 1340 Hal Greer Blvd, Huntington WV, 25701

Nov 10, 2025 → Aug 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 18, 2026
✓ SLA Met (2 biz days early)
Active: 70 biz days
Paused: 119 biz days
🕐 Clock stopped: Completed (Aug 14, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸119d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 5, 2026
119 business days (not counted)
▶ Clock Running
Status: Scheduled
May 5 → May 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 6 → May 6, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 6 → May 13, 2026
5 business days (counted)
Running total: 6 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
May 13 → Jul 1, 2026
33 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Entered
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 39 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Jul 1 → Aug 8, 2026
26 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 8 → Aug 14, 2026
5 business days (counted)
Running total: 70 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 14, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 5 Ready for Release ⏸ Paused 119 —
May 5 → May 6 Scheduled ▶ Running 1 1
May 6 → May 6 Entered ▶ Running 0 1
May 6 → May 6 Ready for Release ⏸ Paused 0 —
May 6 → May 13 Ready for Scheduling ▶ Running 5 6
May 13 → Jul 1 Scheduled ▶ Running 33 39
Jul 1 → Jul 1 Entered ▶ Running 0 39
Jul 1 → Aug 8 Scheduled ▶ Running 26 65
Aug 8 → Aug 14 Tech On Site ▶ Running 5 70
Dispatch 0.0d
Holding 119.9d (excluded)
Coordinators 67.3d
Field Work 5.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
119.9 days
Coordinators
67.3 days
Over SLA
Field Work
5.0 days
Over SLA
Created: Nov 10, 2025 Due: Aug 18, 2026 Completed: Aug 14, 2026 (4 days early)
📅
189.9 days Total Age
⏱️
119.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
64.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Scout Miller — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 7, 2026
Visit 2 Aug 14, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Closed • 278 days old
🚨
Primary Delay 119.9 days stuck in "Ready for Release"
⏱️
Total Delay 64.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
119.9d
Scheduled
61.3d / 2.0d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Tech On Site
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/01/2026 HWilliams - Removed from Fanfan and scheduled for Scout for 8/7/26 @ 1PM


05/13/2026 HWilliams - Called 304-526-2131, spoke with Christy and confirmed SN and location for both WO-13409571 and WO-13409568. Location of the devices is Cabell Huntington Hospital Inc 1340 Hal Greer Blvd Huntington, WV 25701. Sending FU email confirming to have FSE Fan onsite on 8/7/26 at 1:00PM. Scheduled FSE.

christina.mayes@mhnetwork.org


05/06/2026 THolmes - called (407) 878-0910 spoke with Christina and confirmed her location is 1340 Hal Greer Blvd Huntington, WV 25701. updated in EWO and confirmed SN. looping in RP Heather. removed FSE Jared


05/05/2026 THolmes -Per email Christina confirmed 08/4 @ 2pm. Scheduled FSE Jared.. 


05/04/2026 THolmes - first contact email to Christina Mayes christina.mayes@chhi.org to confirm device and POC. 

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
⚠️ Problem Description
EPIQ Elite Ultrasound Circular Edition - IP 119446292 - SN US923B1571
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313897
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:44 AM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 120.0 business days
👷
▶
3 Technician Assigned May 5, 4:02 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-08-04T18:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 176d 3h
🆕
▶
2 Status: Entered May 6, 10:10 AM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by TaVon Holmes
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
▶
3 Technician Assigned May 13, 4:55 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-08-07T17:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7d 6h
🚨 33.9 business days
🆕
▶
4 Status: Entered Jul 1, 4:39 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: a0hVU000007hFXdYAM, Scout Miller
🗓️
Status: Scheduled by Heather Williams
From: Entered
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-08-07T17:00:00.000+0000
🚨 26.9 business days
🔧
Status: Tech On Site by Scout Miller Aug 7, 9:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 37d 4h
⏳ 0.3 business days
⏱️
▶
2 2x Labor Added Aug 9, 11:30 AM
2x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 264
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Aug 14, 3:13 PM
Labor Added → Status: Completed
✔️
Status: Completed by Scout Miller
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6d 17h, 0m

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 33.4 business days (threshold: 2.0 business days)
Exceeded by 31.4 business days
Scheduled
Duration: 26.4 business days (threshold: 2.0 business days)
Exceeded by 24.4 business days
Tech On Site
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Aug 7, 1:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03327388 Labor Open 4.5 $0.00 Aug 9, 11:30 AM
WL-03327389 Labor Open 2 $275.00 Aug 9, 11:30 AM
WL-03327390 Expenses Open 1 $0.00 Aug 9, 11:32 AM
WL-03327391 Travel Open 264 $0.00 Aug 9, 11:32 AM
WL-03336129 Labor Open 0.25 $0.00 Aug 14, 3:13 PM

Details