Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313899 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lenox Hill Radiology — 1390 Hempstead Tpke, Elmont NY, 11003

Nov 10, 2025 → Aug 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (36 biz days early)
Active: 57 biz days
Paused: 128 biz days
🕐 Clock stopped: Tech Off Site (Aug 10, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸128d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 18, 2026
128 business days (not counted)
48d
▶ Clock Running
Status: Scheduled
May 18 → Jul 28, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Jul 28 → Jul 28, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 28 → Aug 10, 2026
9 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 10 → Aug 10, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Aug 10, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 18 Ready for Release ⏸ Paused 128 —
May 18 → Jul 28 Scheduled ▶ Running 48 48
Jul 28 → Jul 28 Entered ▶ Running 0 48
Jul 28 → Aug 10 Scheduled ▶ Running 9 57
Aug 10 → Aug 10 Tech On Site ▶ Running 0 57
Dispatch 0.0d
Holding 128.9d (excluded)
Coordinators 59.0d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
128.9 days
Coordinators
59.0 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Aug 10, 2026 (51 days early)
📅
185.9 days Total Age
⏱️
128.9d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
57.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 278 days old
🚨
Primary Delay 128.9 days stuck in "Ready for Release"
⏱️
Total Delay 57.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
128.9d
Scheduled
59.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
07e-Partial Project
0.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/28/2026 DMalloy - Moving from Andre to Vivian of the same day and time. Emailed customer a reminder. 

gabrielle.johnson@radnet.com


05/15/2026 Rbailey - Spoke with Gabrielle Johnson. Confirming when Andre will come onsite. Dispatching WO and sending email


04/17/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. 8/10/2026 – 8/11/2026 at 9:30am by Andre Samuda 

gabrielle.johnson@radnet.com

🔧 Work Performed
Affiniti 70 Ultrasound System - IP 71148922 - SN US217F0573
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 71148922 - SN US217F0573
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313899
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 129.0 business days
👷
▶
3 Technician Assigned May 18, 10:08 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-08-10T17:30:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 188d 21h
🚨 49.0 business days
🆕
▶
5 Status: Entered Jul 28, 8:50 AM
Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-03T04:00:00.000+0000, 2026-08-03T00:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-10T17:30:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 10, 1:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 5h
🚗
Status: Tech Off Site by Vivian Hyde Aug 10, 6:11 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 14m
⏱️
▶
2 3x Labor Added Aug 10, 6:25 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 14m
🏁
Status: Closed by Vivian Hyde Aug 10, 6:52 PM
From: Completed
To: Closed
Duration in Previous: 26m
⏱️
Labor Added Aug 11, 7:03 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Aug 13, 10:23 AM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Timothy Amburgey
From: Ready to Bill
To: Billing Review
Duration in Previous: 2m
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 13, 10:32 AM
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 6m
📄
Status: Ready to Bill by Timothy Amburgey Aug 13, 4:48 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 16m
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 11m

Bottlenecks

Scheduled
Duration: 49.0 business days (threshold: 2.0 business days)
Exceeded by 47.0 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 10, 1:30 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03328789 Labor Open 2 $275.00 Aug 10, 6:25 PM
WL-03328790 Labor Open 1.5 $0.00 Aug 10, 6:25 PM
WL-03328791 Travel Open 20 $0.00 Aug 10, 6:25 PM
WL-03329239 Labor Open - $38.00 Aug 11, 7:03 AM

Details