Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313902 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Aiken Dermatology — 118 Park Ave SW, AIKEN SC, 29801

Nov 10, 2025 → Aug 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (45 biz days early)
Active: 57 biz days
Paused: 140 biz days
🕐 Clock stopped: Completed (Aug 26, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸140d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 4, 2026
140 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
57d
▶ Clock Running
Status: Scheduled
Jun 4 → Aug 26, 2026
57 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 26 → Aug 26, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 26, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 4 Ready for Release ⏸ Paused 140 —
Jun 4 → Jun 4 Scheduled ▶ Running 0 0
Jun 4 → Jun 4 Entered ▶ Running 0 0
Jun 4 → Jun 4 Ready for Scheduling ▶ Running 0 0
Jun 4 → Aug 26 Scheduled ▶ Running 57 57
Aug 26 → Aug 26 Tech On Site ▶ Running 0 57
Dispatch 0.0d
Holding 140.9d (excluded)
Coordinators 57.6d
Field Work 1.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
140.9 days
Coordinators
57.6 days
Over SLA
Field Work
1.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Aug 26, 2026 (65 days early)
📅
197.9 days Total Age
⏱️
140.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
56.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 140.9 days stuck in "Ready for Release"
⏱️
Total Delay 56.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
140.9d
Scheduled
57.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/20/2026 Rharris: Sent PM Reminder email today.

s08/20/2026 Rharris: Sent PM Reminder email today.


07/24/2026: Rcvd email form POC asking to change dates due to scheduling conflicts, rescheduled FSE Bruce for 08/26

06/04/2026 Rharris: received email from Chelsi Cooper, Chelsi.Cooper@wellstar.org confirming FSE onsite 8/11 @ 10am Scheduling Bruce for the same.

06/02/2026 YEspino First Attempt: Emailed Sierra Gleaton @ cgleaton@augusta.edu to verify the ultrasound device in question.

🔧 Work Performed
PM Implemented
🔍 Technician Findings
PM Implemented
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 98390872 - SN USO22B0603
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313902
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 141.0 business days
👷
▶
3 Technician Assigned Jun 4, 3:27 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-08-11T14:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 206d 2h
🆕
▶
3 Status: Entered Jun 4, 3:37 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rhonda Harris
Technician: a0hVU000002ifixYAA, Bruce Ballard
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-08-11T14:00:00.000+0000
🚨 35.0 business days
📅
Dispatch Scheduled by Rhonda Harris Jul 24, 8:44 AM
Scheduled For: 2026-08-26T14:00:00.000+0000
🚨 24.0 business days
🔧
Status: Tech On Site by Bruce Ballard Aug 26, 9:29 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 82d 17h
⏱️
▶
2 5x Labor Added Aug 26, 7:46 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Bruce Ballard
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 17m, 0m
⏱️
▶
2 Labor Added Aug 27, 11:23 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 37m
📄
Status: Ready to Bill by Timothy Amburgey Aug 27, 3:53 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 29m
💰
Status: Invoiced by Josh Longway Aug 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 6m

Bottlenecks

Scheduled
Duration: 57.5 business days (threshold: 2.0 business days)
Exceeded by 55.5 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Aug 26, 10:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03353787 Labor Open 3 $0.00 Aug 26, 7:46 PM
WL-03353788 Labor Open 2 $275.00 Aug 26, 7:46 PM
WL-03353789 Labor Open 3 $0.00 Aug 26, 7:46 PM
WL-03353790 Travel Open 188 $0.00 Aug 26, 7:46 PM
WL-03353791 Travel Open 199 $0.00 Aug 26, 7:46 PM
WL-03354731 Labor Open - $38.00 Aug 27, 11:23 AM

Details