Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313903 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 UMASS Memorial Health Care — 119 Belmont St, Worcester MA, 01605

Nov 10, 2025 → Aug 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 7, 2026
✓ SLA Met (22 biz days early)
Active: 39 biz days
Paused: 143 biz days
🕐 Clock stopped: Completed (Aug 5, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 9, 2026
143 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 9 → Jun 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 5, 2026
39 business days (counted)
Running total: 39 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 9 Ready for Release ⏸ Paused 143 —
Jun 9 → Jun 9 Assigned ▶ Running 0 0
Jun 9 → Aug 5 Scheduled ▶ Running 39 39
Dispatch 0.0d
Holding 143.9d (excluded)
Coordinators 40.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
143.9 days
Coordinators
40.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Sep 7, 2026 Completed: Aug 5, 2026 (33 days early)
📅
182.9 days Total Age
⏱️
143.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
38.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 278 days old
🚨
Primary Delay 143.9 days stuck in "Ready for Release"
⏱️
Total Delay 38.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.9d
Assigned
0.0d / 0.5d SLA
Scheduled
40.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/28/2026 Mklose poc confirm April August 5th @1pm


06/09/2026 mklose POC confirm April August 6th @10am


06/09/2026 mklose sent email to POC ask if we can reschedule to August 6th or 7th. explained it would give extra cushion time incase device needs repair before pm could be completed. 


06/09/2026 mklose rcvd email from POC ask for September 2 or 3rd. emailed back adv April scheduled for September 3rd @10am


06/03/2026 YEspino Called 401-207-3787 to try and speak to Kim to get a contact for Jim Pasquino over the device in question. Was unable to speak to her so i left a message and will be sending a follow up email.

05/27/2026 YEspino Called 401-207-3787 to speak to kimberly to try an get a number for jim pasquino since he is currently replacing bob in the office. Was unable to speak to her so i left a message.

05/27/2026 YEspino Sent a follow up email to try and get an update on the previous email sent.

05/20/2026 Mklose rcvd email from Kimberly Bogan, she adv Robert is ooo until further notice, she added Jim to email thread. sent email to both adv April August 30th@ 10am

05/20/2026 mklose Per PWO Due date is 09/07/2026.

05/12/2026 YEspino Called 508-334-8088 to speak to Robert to verify the Pm in question. Was unable to speak to him was sent to vm so i will be following up with email (Harbick, Bob <Bob.Harbick@intelashealth.com>)

05/12/2026 YEspino Called 508-581-0350 to speak to Robert Harbick to verify the pm in question. Was unable to speak to him so i left a message.

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 120083910 - SN US825B0921
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313903
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 143.9 business days
👷
▶
4 Technician Assigned Jun 9, 8:33 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release
To: Assigned
Duration in Previous: 210d 19h
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-09-03T14:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Megan Klose Jun 9, 5:12 PM
Scheduled For: 2026-08-06T14:00:00.000+0000
🚨 33.8 business days
📅
Dispatch Scheduled by Megan Klose Jul 28, 10:32 AM
Scheduled For: 2026-08-05T17:00:00.000+0000
⚠️ 7.0 business days
⏱️
4x Labor Added Aug 5, 3:32 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 1.5, 43
✔️
▶
2 Status: Completed Aug 5, 6:35 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Aug 6, 2:07 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 6, 2:15 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 38m
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 25m
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 40.0 business days (threshold: 2.0 business days)
Exceeded by 38.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Aug 5, 1:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03322383 Labor Open 2 $275.00 Aug 5, 3:32 PM
WL-03322384 Labor Open 1.5 $0.00 Aug 5, 3:32 PM
WL-03322385 Expenses Open 1 $0.00 Aug 5, 3:32 PM
WL-03322386 Travel Open 43 $0.00 Aug 5, 3:32 PM
WL-03323913 Labor Open - $38.00 Aug 6, 2:07 PM

Details