Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313904 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 UMASS Memorial Health Care — 119 Belmont St, Worcester MA, 01605

Nov 10, 2025 → Oct 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (36 biz days early)
Active: 0 biz days
Paused: 224 biz days
🕐 Clock stopped: Completed (Oct 5, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸224d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Oct 5, 2026
224 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 5 → Oct 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 5 → Oct 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Oct 5 Ready for Release ⏸ Paused 224 —
Oct 5 → Oct 5 Assigned ▶ Running 0 0
Oct 5 → Oct 5 Scheduled ▶ Running 0 0
Dispatch 0.0d
Holding 224.9d (excluded)
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
224.9 days
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 5, 2026 (56 days early)
📅
224.9 days Total Age
⏱️
224.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 346 days old
🚨
Primary Delay 224.9 days stuck in "Ready for Release"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
224.9d
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/05/2026 RArnold - on DNT list. Charging for Planner labor

08/24/2026 MKlose called 508) 261-4070 for Joel, joel.herrie@intelashealth.com. He adv he was at home and to resend email and he would respond tomorrow. 

07/20/2026 Mklose-sent email to joel.herrie@intelashealth.com; Jim.Pasquino@intelashealth.com to follow up on devices.


07/14/2026 YEspino Called 508-261-4070 to speak to Joel Herrie to verify the device in question. Was unable to speak to him or leave a message. will send a follow up email .


07/01/2026 ARoosa - Sent 1st attempt email to Joel Herrie & Jim Pasquino

🔧 Work Performed
RTP - Planner labor only for attempts made
⚠️ Problem Description
Sparq Ultrasound System - IP 99019869 - SN USO2210478
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313904
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 225.0 business days
👷
▶
4 Technician Assigned Oct 5, 4:48 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Closed
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned, Scheduled
To: Assigned, Scheduled, Completed
Duration in Previous: 329d 4h, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-10-05T04:00:00.000+0000
🏁
Status: Closed by Rebecca Arnold
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added Oct 5, 4:54 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 6, 9:02 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 12m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 8, 3:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Oct 9, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 23m

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Oct 5, 12:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03414613 Labor Open 0.016666666666667 $38.00 Oct 5, 4:54 PM

Details