Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313904 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 UMASS Memorial Health Care — 119 Belmont St, Worcester MA, 01605

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 0 biz days
Paused: 189 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸189d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Aug 16, 2026
189 business days (not counted)
Created: Nov 10, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Aug 16 Ready for Release ⏸ Paused 189 —
Dispatch 0.0d
On Track
Dispatch
0.0 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (106 days left)
📅
189.9 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Ready for Release • 278 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/20/2026 Mklose-sent email to joel.herrie@intelashealth.com; Jim.Pasquino@intelashealth.com to follow up on devices.


07/14/2026 YEspino Called 508-261-4070 to speak to Joel Herrie to verify the device in question. Was unable to speak to him or leave a message. will send a follow up email .


07/01/2026 ARoosa - Sent 1st attempt email to Joel Herrie & Jim Pasquino

⚠️ Problem Description
Sparq Ultrasound System - IP 99019869 - SN USO2210478
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313904
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details