Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313907 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Vascular Institute Of Virginia — 14085 Crown Ct, Woodbridge VA, 22193

Nov 10, 2025 → Jul 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (47 biz days early)
Active: 6 biz days
Paused: 168 biz days
🕐 Clock stopped: Completed (Jul 24, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸168d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 16, 2026
168 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 16 → Jul 24, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 24 → Jul 24, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 16 Ready for Release ⏸ Paused 168
Jul 16 → Jul 24 Scheduled ▶ Running 6 6
Jul 24 → Jul 24 Tech On Site ▶ Running 0 6
Dispatch 0.0d
Holding 168.9d (excluded)
Coordinators 7.0d
Field Work 0.6d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
168.9 days
Coordinators
7.0 days
Over SLA
Field Work
0.6 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Jul 24, 2026 (68 days early)
📅
174.9 days Total Age
⏱️
168.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 278 days old
🚨
Primary Delay 168.9 days stuck in "Ready for Release"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
168.9d
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
3.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/16/2026 ARuby - Finally got confirmation from Luz Estrada lestrada@teamviv.com. Sent confirmation email and dispatched to Allan Klus

07/15/2026 ARuby - called 703.763.5224 press 2 for Woodbridge Oper said that the office manager is not in yet and does not know when she will be in. LM with her to call back. Sent email to drubino@teamviv.com to see if Dolores was able to reach out to these sites

07/09/2026 ARuby - Dolores Rubino (703) 763-5224 called me and left a VM advising she does not cover Woodbridge or Fairfax but can speak with management to discuss the devices. I sent an email to drubino@teamviv.com I asked her to provide a good contact for those locations.

07/09/2026 ARuby - Saw email from Dolores Rubino from 6/12 sent to Central Scheduling in someone elses mailbox. She advised she had the device for Fredericksburg. I looped in Dolores Rubino <drubino@teamviv.com> so she can confirm Woodridge and Fairfax and sent proposed dates.


07/08/2026 ARuby - called 703.763.5224 press 2 for Woodbridge VM/LM. Called 703.763.5224 press 1 Fredericksburg Spoke with oper took a message Sent email to lestrada@teamviv.com


07/01/2026 ALuman - sent follow up email to Luz lestrada@teamviv.com

06/22/2026 ALuman - called 703.763.5224. pressed opt 1 for Fredricksburg office. spoke to Casey at front desk, asked for Operations manager. I was advised to send emaikl to Luz as she is in between locations right now and she can assist that way. Sent another email to lestrada@teamviv.com

06/17/2026 ALuman - sent follow up email to Luz lestrada@teamviv.com, Cassie Epling cepling@teamviv.com and mklovas@teamviv.com to confirm and schedule

06/11/2026 ALuman - sent follow up email to Luz lestrada@teamviv.com, Cassie Epling cepling@teamviv.com and mklovas@teamviv.com to confirm and schedule

06/05/2026 ALuman - called 703.763.5224. pressed opt 1 for Fredricksburg office. spoke to front desk and advised operations manager is out on Fridays and to call back on Monday 

05/29/2026 Rbailey - Called 703.763.5224 Pressed for the Fairfax. Unable to speak with Anyone. Resending email for visibility


05/27/2026 Rbailey - Called 703.763.5224 Pressed for the Fredericksburg location spoke with Lady who advised that Luz was off today, but would be in the Fairfax location tomorrow. Resending email for visibility


05/27/2026 Rbailey - Called 703.835.2132 Alt number for Luz Estrada. NA No Name Left VM


05/19/2026 Rbailey - Sent 1st Attempt to Luz Estrada lestrada@teamviv.com to propose Allan Klus come onsite Aug 6 @9

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 105330716 - SN US823D0242
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313907
Type: Preventive Maintenance
Priority: PC
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 169.0 business days
🗓️
3 Status: Scheduled Jul 16, 9:39 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: Allan Klus
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-07-21T19:00:00.000+0000
📅
Dispatch Scheduled by Autumn Ruby Jul 16, 9:46 AM
Scheduled For: 2026-07-24T16:00:00.000+0000
⚠️ 7.0 business days
🔧
2 Status: Tech On Site Jul 24, 11:40 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.25
⏱️
2 Labor Added Jul 24, 12:51 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 11m
🚗
2 Status: Tech Off Site Jul 24, 2:29 PM
Status: Tech Off Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
🚗
2 2x Travel Added Jul 24, 2:36 PM
2x Travel Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Jul 24, 2:53 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
2 Labor Added Jul 24, 4:25 PM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 1h 55m
1.9 business days
⏱️
2 Labor Added Jul 27, 4:46 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 0h
3.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 30, 3:53 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 23h
💰
Status: Invoiced by Josh Longway Jul 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 7m

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jul 24, 12:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03305932 Labor Open 1.25 $0.00 Jul 24, 11:43 AM
WL-03306102 Labor Open 1.25 $275.00 Jul 24, 12:51 PM
WL-03306298 Labor Open 1.5 $0.00 Jul 24, 2:30 PM
WL-03306324 Travel Open 30 $0.00 Jul 24, 2:36 PM
WL-03306325 Travel Open 50 $0.00 Jul 24, 2:36 PM
WL-03306341 Expenses Open 1 $0.00 Jul 24, 2:39 PM
WL-03306340 Expenses Open 1 $0.00 Jul 24, 2:39 PM
WL-03306406 Labor Open 0.5 $0.00 Jul 24, 2:53 PM
WL-03306583 Labor Open 1.5 $0.00 Jul 24, 4:25 PM
WL-03309102 Labor Open - $38.00 Jul 27, 4:46 PM

Details