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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313911 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Butler Healthcare Providers DBA Butler Memorial Hospital — 1 Hospital Way, Butler PA, 16001

Nov 10, 2025 → Aug 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 9, 2026
✓ SLA Met (17 biz days early)
Active: 59 biz days
Paused: 130 biz days
🕐 Clock stopped: Completed (Aug 14, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸130d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 20, 2026
130 business days (not counted)
28d
▶ Clock Running
Status: Scheduled
May 20 → Jul 1, 2026
28 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 28 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Jul 1 → Aug 11, 2026
28 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 11 → Aug 14, 2026
3 business days (counted)
Running total: 59 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 14, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 20 Ready for Release ⏸ Paused 130 —
May 20 → Jul 1 Scheduled ▶ Running 28 28
Jul 1 → Jul 1 Entered ▶ Running 0 28
Jul 1 → Aug 11 Scheduled ▶ Running 28 56
Aug 11 → Aug 14 Tech On Site ▶ Running 3 59
Dispatch 0.0d
Holding 130.9d (excluded)
Coordinators 57.4d
Field Work 4.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
130.9 days
Coordinators
57.4 days
Over SLA
Field Work
4.0 days
Over SLA
Created: Nov 10, 2025 Due: Sep 9, 2026 Completed: Aug 14, 2026 (26 days early)
📅
189.9 days Total Age
⏱️
130.9d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
56.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Scout Miller — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 11, 2026
Visit 2 Aug 14, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Closed • 278 days old
🚨
Primary Delay 130.9 days stuck in "Ready for Release"
⏱️
Total Delay 56.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
130.9d
Scheduled
57.4d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/01/2026 HWilliams - Removed from Eric and scheduled for Scout for 8/11/26 @ 10AM


05/20/2026 HWilliams - Received and responded to email confirming 8/11/26 @ 10:00 AM for PM. Dispatched FSE Eric. 

Elizabeth.Stegner@independence.health


05/20/2026 HWilliams - Called (724) 968-5323 and spoke with Ian. He located email and will get it to the correct dept.


05/18/2026 HWilliams - First contact - called (724) 968-5323, VM/LM RE: ULS PM due in August. FU with email. ian.davis@independence.health

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 118819400 - SN US725R1233
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313911
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 131.0 business days
👷
▶
3 Technician Assigned May 20, 11:42 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-08-11T14:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 190d 23h
🚨 29.0 business days
🆕
▶
3 Status: Entered Jul 1, 4:57 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: Scout Miller
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-08-11T14:00:00.000+0000
🚨 28.9 business days
🔧
Status: Tech On Site by Scout Miller Aug 11, 11:10 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 40d 18h
⏱️
6x Labor Added Aug 11, 11:20 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.75, 2, 61
⏳ 3.0 business days
⏱️
Labor Added Aug 13, 7:13 PM
Type: Labor
Status: Open
Qty: 2
⏱️
▶
2 Labor Added Aug 14, 3:45 PM
Labor Added → Status: Completed
✔️
Status: Completed by Scout Miller
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3d 4h, 0m

Bottlenecks

Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Scheduled
Duration: 28.4 business days (threshold: 2.0 business days)
Exceeded by 26.4 business days
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Aug 11, 10:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03329481 Labor Open 1.75 $0.00 Aug 11, 11:20 AM
WL-03329482 Labor Open 2 $275.00 Aug 11, 11:20 AM
WL-03329483 Labor Open 1.75 $0.00 Aug 11, 11:20 AM
WL-03329484 Expenses Open 1 $0.00 Aug 11, 11:20 AM
WL-03329485 Travel Open 61 $0.00 Aug 11, 11:20 AM
WL-03329486 Travel Open 61 $0.00 Aug 11, 11:20 AM
WL-03334507 Labor Open 2 $0.00 Aug 13, 7:13 PM
WL-03336216 Labor Open 0.5 $0.00 Aug 14, 3:45 PM

Details