📍 Excela Health Connellsville Family Medicine — 854 Vanderbilt Rd., Connellsville PA, 15425
Nov 10, 2025 → Sep 4, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (38 biz days early)
Active: 52 biz days
Paused: 152 biz days
🕐 Clock stopped: Completed (Sep 4, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 23, 2026
152 business days (not counted)
19d
▶ Clock Running
Status: Scheduled
Jun 23 → Jul 21, 2026
19 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Jul 21 → Jul 21, 2026
0 business days (counted)
Running total: 19 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Jul 21 → Sep 4, 2026
33 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 4 → Sep 4, 2026
0 business days (counted)
Running total: 52 of ? biz days used
Created: Nov 10, 2025Completed: Sep 4, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Jun 23
Ready for Release
⏸ Paused
152
—
Jun 23 → Jul 21
Scheduled
▶ Running
19
19
Jul 21 → Jul 21
Entered
▶ Running
0
19
Jul 21 → Sep 4
Scheduled
▶ Running
33
52
Sep 4 → Sep 4
Tech On Site
▶ Running
0
52
Dispatch0.0d
Holding152.9d (excluded)
Coordinators53.7d
Field Work1.0d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
152.9 days
Coordinators
53.7 days
Over SLA
Field Work
1.0 days
Created: Nov 10, 2025
Due: Oct 30, 2026 (7 days left)
📅
204.9 daysTotal Age
⏱️
152.9d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
51.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
L2 Review • 346 days old
🚨
Primary Delay152.9 days stuck in "Ready for Release"
⏱️
Total Delay51.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.9d
Scheduled
53.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
06/23/2026 HWilliams - Called 724-547-1400 and spoke with Kelsey to confirm device and offer sched date 9/3/26 @ 10AM. FU with confirmation email to Kelsey. kelsey.kenly@independence.health
06/23/2026 HWilliams - Called 724-707-6530, spoke to Hope, xfer to ultrasound and spoke with Angie who advised Kelsey Kenly is the POC and she is currently at the hospital 724-547-1400.
06/22/2026 HWilliams - Sent email to try to get POC and confirm device.
diane.shope@independence.health
jennifer.davanzo@independence.health
Tammy.Tamblyn@independence.health
skapella@excelahealth.org
06/17/2026 ALuman - found email for imaging Biomed Stanley Kapella stanley.kapella@independence.health. sent first attempt email
06/09/2026 HWilliams - First contact - Called 724-707-6530, spoke to receptionist who xfered to imaging, VM/LM
🔧Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual.
FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍Technician Findings
FSE completed PM and all Tests Per
Field Service Manual. Unit has passed all tests and has been returned to use.
⚠️Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 101609751 - SN US823B1428
📞Call Description
PM - Contract - BG Required PM
📧
Send reminder email
Completed Jul 21, 2026
📞
Inbound Call
Completed Jul 21, 2026
07/21/2026 HWilliams - Received call from Kelsey asking for the date of this PM as she couldn't find where she wrote it down. Advised of date and forwarded email for her records.
kelsey.kenly@independence.health
📞
Call
Completed Jun 23, 2026
06/23/2026 HWilliams - Called 724-547-1400 and spoke with Kelsey to confirm device and offer sched date 9/3/26 @ 10AM. FU with confirmation email to Kelsey. kelsey.kenly@independence.health
📞
Call
Completed Jun 23, 2026
06/23/2026 HWilliams - Called 724-707-6530, spoke to Hope, xfer to ultrasound and spoke with Angie who advised Kelsey Kenly is the POC and she is currently at the hospital 724-547-1400.
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Excela Health Connellsville Family Medicine - Connellsville, PA - WO-13574969
Completed Jun 17, 2026
To: stanley.kapella@independence.health
CC: central.scheduling@emsar.com; heather.williams@emsar.com; ashley.luman@emsar.com
BCC: ashley.luman@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Excela Health Connellsville Family Medicine - Connellsville, PA - WO-13574969
Body:
Hi Stanley,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & ti
📞
Call
Completed Jun 9, 2026
06/09/2026 HWilliams - First contact - Called 724-707-6530, spoke to receptionist who xfered to imaging, VM/LM
📅
WO-01313912 - Preventive Maintenance - DD: 10/30/2026 - - Ultrasound - Connellsville - Excela Health Connellsville Family Medicine
Sep 3, 2026 10:00am – 12:00pm
Work Order: WO-01313912
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13574969
Location: Excela Health Connellsville Family Medicine
Address: 854 Vanderbilt Rd., Connellsville, PA 15425
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US823B1428
Contact Name: Kelsey Kenly
Contac