Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313912 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Excela Health Connellsville Family Medicine — 854 Vanderbilt Rd., Connellsville PA, 15425

Nov 10, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 37 biz days
Paused: 152 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 23, 2026
152 business days (not counted)
19d
▶ Clock Running
Status: Scheduled
Jun 23 → Jul 21, 2026
19 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Jul 21 → Jul 21, 2026
0 business days (counted)
Running total: 19 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Jul 21 → Aug 16, 2026
18 business days (counted)
Running total: 37 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 23 Ready for Release ⏸ Paused 152 —
Jun 23 → Jul 21 Scheduled ▶ Running 19 19
Jul 21 → Jul 21 Entered ▶ Running 0 19
Jul 21 → Aug 16 Scheduled ▶ Running 18 37
Dispatch 0.0d
Holding 152.9d (excluded)
Coordinators 19.7d
On Track
Dispatch
0.0 days
Holding (excluded from total)
152.9 days
Coordinators
19.7 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 (75 days left)
📅
189.9 days Total Age
⏱️
152.9d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
17.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 278 days old
🚨
Primary Delay 152.9 days stuck in "Ready for Release"
⏱️
Total Delay 17.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.9d
Scheduled
19.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/23/2026 HWilliams - Called 724-547-1400 and spoke with Kelsey to confirm device and offer sched date 9/3/26 @ 10AM. FU with confirmation email to Kelsey. kelsey.kenly@independence.health


06/23/2026 HWilliams - Called 724-707-6530, spoke to Hope, xfer to ultrasound and spoke with Angie who advised Kelsey Kenly is the POC and she is currently at the hospital 724-547-1400.


06/22/2026 HWilliams - Sent email to try to get POC and confirm device. 

diane.shope@independence.health

jennifer.davanzo@independence.health

Tammy.Tamblyn@independence.health

skapella@excelahealth.org


06/17/2026 ALuman - found email for imaging Biomed Stanley Kapella stanley.kapella@independence.health. sent first attempt email


06/09/2026 HWilliams - First contact - Called 724-707-6530, spoke to receptionist who xfered to imaging, VM/LM

⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 101609751 - SN US823B1428
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313912
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 153.0 business days
👷
▶
3 Technician Assigned Jun 23, 2:37 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-03T14:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 225d 1h
🚨 20.0 business days
🆕
▶
4 Status: Entered Jul 21, 10:32 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Heather Williams
Technician: Scout Miller
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-03T14:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Entered
To: Scheduled
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 19.7 business days (threshold: 2.0 business days)
Exceeded by 17.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Sep 3, 10:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details