Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313916 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shands Healthcare — 1505 SW Archer Rd, Gainesville FL, 32608

Nov 10, 2025 → Aug 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (57 biz days early)
Active: 37 biz days
Paused: 148 biz days
🕐 Clock stopped: Completed (Aug 10, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸148d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 16, 2026
148 business days (not counted)
37d
▶ Clock Running
Status: Scheduled
Jun 16 → Aug 10, 2026
37 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 10 → Aug 10, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 16 Ready for Release ⏸ Paused 148 —
Jun 16 → Aug 10 Scheduled ▶ Running 37 37
Aug 10 → Aug 10 Tech On Site ▶ Running 0 37
Dispatch 0.0d
Holding 148.9d (excluded)
Coordinators 37.8d
Field Work 0.4d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
148.9 days
Coordinators
37.8 days
Over SLA
Field Work
0.4 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Aug 10, 2026 (81 days early)
📅
185.9 days Total Age
⏱️
148.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
38.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 278 days old
🚨
Primary Delay 148.9 days stuck in "Ready for Release"
⏱️
Total Delay 38.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
148.9d
Scheduled
37.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
07e-Partial Project
0.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
06/16/2026 Tholmes -per email conf dispatching FSE Jared for 08/10 -08/11…. 06/16/2026 Tholmes - rcvd email from Walter Theus walter.theus@ufhealth.org. conf devices and loc. sent email to confirm final device WO-13580459; B275ZZ. cc contact laura Hemerich hemmel@shands.ufl.edu… 06/15/2026 Tholmes - rcvd return call from Chris ferrell; stated no longer with shands. 06/15/2026 Tholmes - Called 3524947764; Michael asked to send email to michael.blackmon@ufhealth.org to confirm info…. 06/15/2026 Tholmes- called main hospital #352-265-0111 xfer to Biomed John Worden; stated to call Micheal Blackmon 3524947764... 06/15/2026 THolmes - Called 4233602345 chris no ans VM/LM f/u email. ferrc@shands.ufl.edu… 06/15/2026 THolmes - called Amanda (904) 891-4497 no ans VM /LM... 06/02/2026 THolmes - Called 4233602345 Chris Ferrell; no ans left vm sending fu email ferrc@shands.ufl.edu to confirm 7 devices.
🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 105759933 - SN US923B0693
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313916
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 149.0 business days
👷
▶
3 Technician Assigned Jun 16, 1:24 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-06-10T12:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 218d 0h
📅
Dispatch Scheduled by TaVon Holmes Jun 16, 1:31 PM
Scheduled For: 2026-08-10T12:00:00.000+0000
🚨 38.0 business days
🔧
Status: Tech On Site by Jared Heisler Aug 10, 3:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 55d 1h
⏱️
▶
2 3x Labor Added Aug 10, 5:19 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site
To: Completed
Duration in Previous: 2h 17m
🏁
Status: Closed by Jared Heisler Aug 10, 6:00 PM
From: Completed
To: Closed
Duration in Previous: 40m
⏱️
Labor Added Aug 11, 7:03 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Aug 13, 10:22 AM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Timothy Amburgey
From: Ready to Bill
To: Billing Review
Duration in Previous: 3m
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 13, 10:28 AM
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 2m
📄
Status: Ready to Bill by Timothy Amburgey Aug 13, 4:48 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 20m
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 11m

Bottlenecks

Scheduled
Duration: 37.8 business days (threshold: 2.0 business days)
Exceeded by 35.8 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Aug 10, 8:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03328666 Labor Open 0.25 $0.00 Aug 10, 5:19 PM
WL-03328667 Labor Open 1.5 $275.00 Aug 10, 5:19 PM
WL-03328668 Labor Open 0.25 $0.00 Aug 10, 5:19 PM
WL-03329241 Labor Open - $38.00 Aug 11, 7:03 AM

Details