Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313919 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shands Healthcare — 1505 SW Archer Rd, Gainesville FL, 32608

Nov 10, 2025 → Jun 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (94 biz days early)
Active: 0 biz days
Paused: 148 biz days
🕐 Clock stopped: Completed (Jun 16, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸148d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 16, 2026
148 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025 Completed: Jun 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 16 Ready for Release ⏸ Paused 148 —
Jun 16 → Jun 16 Assigned ▶ Running 0 0
Dispatch 0.0d
Holding 148.9d (excluded)
Field Work 0.0d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
148.9 days
Field Work
0.0 days
Billing
3.0 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Jun 16, 2026 (136 days early)
📅
148.9 days Total Age
⏱️
148.9d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 278 days old
🚨
Primary Delay 148.9 days stuck in "Ready for Release"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
148.9d
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/16/2026 RArnold -PWO canceled. Charging for Planner labor

06/16/2026 Tholmes - rcvd email from Walter Theus walter.theus@ufhealth.org. conf devices and loc. sent email to confirm final device WO-13580459; B275ZZ. cc contact laura Hemerich hemmel@shands.ufl.edu… 06/15/2026 Tholmes - rcvd return call from Chris ferrell; stated no longer with shands. 06/15/2026 Tholmes - Called 3524947764; Michael asked to send email to michael.blackmon@ufhealth.org to confirm info…. 06/15/2026 Tholmes- called main hospital #352-265-0111 xfer to Biomed John Worden; stated to call Micheal Blackmon 3524947764... 06/15/2026 THolmes - Called 4233602345 chris no ans VM/LM f/u email. ferrc@shands.ufl.edu… 06/15/2026 THolmes - called Amanda (904) 891-4497 no ans VM /LM... 06/02/2026 THolmes - Called 4233602345 Chris Ferrell; no ans left vm sending fu email ferrc@shands.ufl.edu to confirm 7 devices.

🔧 Work Performed
Planner labor only for attempts made
⚠️ Problem Description
Transducer, X8-2t - IP 100303468 - SN B275ZZ
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313919
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 149.0 business days
👷
▶
4 Technician Assigned Jun 16, 11:01 AM
Technician Assigned → Status: Assigned → Status: Closed → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned
To: Assigned, Completed
Duration in Previous: 217d 22h, 0m
🏁
Status: Closed by Rebecca Arnold
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jun 16, 12:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 57m
⏳ 3.0 business days
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 16h

Bottlenecks

Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03261960 Labor Open 0.016666666666667 $38.00 Jun 16, 11:03 AM

Details