Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313921 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 VA Medical CenterU S Veterans Administration — 1540 Spring Valley Dr, Huntington WV, 25704

Nov 10, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Oct 7, 2026
✓ SLA Met (14 biz days early)
Active: 65 biz days
Paused: 147 biz days
🕐 Clock stopped: Completed (Sep 17, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸147d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 15, 2026
147 business days (not counted)
44d
▶ Clock Running
Status: Scheduled
Jun 15 → Aug 18, 2026
44 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Entered
Aug 18 → Aug 18, 2026
0 business days (counted)
Running total: 44 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Aug 18 → Sep 16, 2026
20 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 17, 2026
1 business day (counted)
Running total: 65 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 15 Ready for Release ⏸ Paused 147 —
Jun 15 → Aug 18 Scheduled ▶ Running 44 44
Aug 18 → Aug 18 Entered ▶ Running 0 44
Aug 18 → Sep 16 Scheduled ▶ Running 20 64
Sep 16 → Sep 17 Tech On Site ▶ Running 1 65
Dispatch 0.0d
Holding 147.9d (excluded)
Coordinators 64.7d
Field Work 2.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
147.9 days
Coordinators
64.7 days
Over SLA
Field Work
2.6 days
Over SLA
Created: Nov 10, 2025 Due: Oct 7, 2026 (16 days overdue)
📅
237.9 days Total Age
⏱️
147.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
61.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
L2 Review • 346 days old
🚨
Primary Delay 147.9 days stuck in "Ready for Release"
⏱️
Total Delay 61.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
147.9d
Scheduled
64.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/18/2026 HWilliams - Removed from FSE Fanfan and reassigned to FSE Scout


06/15/2026 HWilliams - Received email confirming the device and advising any day will work. Responded and scheduled FSE for 9/17/26 @ 10AM


06/05/2026 HWilliams - First contact - Called (304) 429-6741, xfer to biomed, VM/LM. FU with email to confirm POC, SN and location. tyler.bloemer@va.gov

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
Unit passed all required tests and was returned to use.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 113838982 - SN US924B1886
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313921
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:44 AM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 148.0 business days
👷
▶
3 Technician Assigned Jun 15, 4:50 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-17T14:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 217d 4h
🚨 44.9 business days
🆕
▶
4 Status: Entered Aug 18, 5:21 PM
Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-17T14:00:00.000+0000
👷
Technician Assigned by Heather Williams
Technician: Scout Miller
🗓️
Status: Scheduled by Heather Williams
From: Entered
To: Scheduled
Duration in Previous: 3m
🚨 18.8 business days
💵
Expenses Added Sep 14, 11:30 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Scout Miller Sep 16, 7:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 29d 2h
⏱️
3x Labor Added Sep 17, 3:37 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 2, 12
✔️
Status: Completed by Scout Miller Sep 17, 3:45 PM
From: Tech On Site
To: Completed
Duration in Previous: 20h 0m
👀
Status: L2 Review by Thomas Xenos Sep 18, 11:32 AM
From: Completed
To: L2 Review
Duration in Previous: 19h 47m
⚠️ 6.0 business days
⏱️
Labor Added Sep 26, 1:31 PM
Type: Labor
Status: Open
Qty: N/A

Bottlenecks

Scheduled
Duration: 44.4 business days (threshold: 2.0 business days)
Exceeded by 42.4 business days
Scheduled
Duration: 20.3 business days (threshold: 2.0 business days)
Exceeded by 18.3 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Completed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
L2 Review
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Sep 17, 10:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03380402 Expenses Open 1 $0.00 Sep 14, 11:30 AM
WL-03387385 Labor Open 0.75 $0.00 Sep 17, 3:37 PM
WL-03387386 Labor Open 2 $275.00 Sep 17, 3:37 PM
WL-03387387 Travel Open 12 $0.00 Sep 17, 3:37 PM
WL-03402005 Labor Open - $38.00 Sep 26, 1:31 PM

Details