Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313921 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 VA Medical CenterU S Veterans Administration — 1540 Spring Valley Dr, Huntington WV, 25704

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 7, 2026
36 biz days remaining
Active: 42 biz days
Paused: 147 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸147d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 15, 2026
147 business days (not counted)
42d
▶ Clock Running
Status: Scheduled
Jun 15 → Aug 16, 2026
42 business days (counted)
Running total: 42 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 15 Ready for Release ⏸ Paused 147 —
Jun 15 → Aug 16 Scheduled ▶ Running 42 42
Dispatch 0.0d
Holding 147.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
147.9 days
Created: Nov 10, 2025 Due: Oct 7, 2026 (52 days left)
📅
189.9 days Total Age
⏱️
147.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Scheduled • 278 days old
🚨
Primary Delay 147.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
147.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/15/2026 HWilliams - Received email confirming the device and advising any day will work. Responded and scheduled FSE for 9/17/26 @ 10AM


06/05/2026 HWilliams - First contact - Called (304) 429-6741, xfer to biomed, VM/LM. FU with email to confirm POC, SN and location. tyler.bloemer@va.gov

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 113838982 - SN US924B1886
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313921
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:44 AM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 148.0 business days
👷
▶
3 Technician Assigned Jun 15, 4:50 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-17T14:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 217d 4h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Sep 17, 10:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details