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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313922 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shands Hospital at University of Fl — 1600 SW Archer Rd, Gainesville FL, 32610

Nov 10, 2025 → Aug 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (59 biz days early)
Active: 35 biz days
Paused: 148 biz days
🕐 Clock stopped: Canceled (Aug 6, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸148d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 16, 2026
148 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
Jun 16 → Aug 6, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Entered
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Nov 10, 2025 Canceled: Aug 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 16 Ready for Release ⏸ Paused 148 —
Jun 16 → Aug 6 Scheduled ▶ Running 35 35
Aug 6 → Aug 6 Entered ▶ Running 0 35
Dispatch 0.0d
Holding 148.9d (excluded)
Coordinators 35.8d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
148.9 days
Coordinators
35.8 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Aug 6, 2026 (85 days early)
📅
183.9 days Total Age
⏱️
148.9d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
33.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 278 days old
🚨
Primary Delay 148.9 days stuck in "Ready for Release"
⏱️
Total Delay 33.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
148.9d
Scheduled
35.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/16/2026 Tholmes - per email Lauren stated she is contact for this device. lauren.hemmerich@ufhealth.org (352) 316-1882


06/16/2026 Tholmes -per email conf dispatching FSE Jared for 08/10 -08/11…. 06/16/2026 Tholmes - rcvd email from Walter Theus walter.theus@ufhealth.org. conf devices and loc. sent email to confirm final device WO-13580459; B275ZZ. cc contact laura Hemerich hemmel@shands.ufl.edu… 06/15/2026 Tholmes - rcvd return call from Chris ferrell; stated no longer with shands. 06/15/2026 Tholmes - Called 3524947764; Michael asked to send email to michael.blackmon@ufhealth.org to confirm info…. 06/15/2026 Tholmes- called main hospital #352-265-0111 xfer to Biomed John Worden; stated to call Micheal Blackmon 3524947764... 06/15/2026 THolmes - Called 4233602345 chris no ans VM/LM f/u email. ferrc@shands.ufl.edu… 06/15/2026 THolmes - called Amanda (904) 891-4497 no ans VM /LM... 06/02/2026 THolmes - Called 4233602345 Chris Ferrell; no ans left vm sending fu email ferrc@shands.ufl.edu to confirm 7 devices.

⚠️ Problem Description
X7-2t (MTEE) Compact - IP 87351096 - SN B0BB2V
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313922
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 149.0 business days
👷
▶
4 Technician Assigned Jun 16, 1:24 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-06-10T12:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 218d 0h
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-06-11T12:00:00.000+0000
📅
Dispatch Scheduled by TaVon Holmes Jun 16, 1:36 PM
Scheduled For: 2026-08-11T16:00:00.000+0000
📅
Dispatch Scheduled by TaVon Holmes Jun 16, 1:46 PM
Scheduled For: 2026-08-11T14:00:00.000+0000
📅
Dispatch Scheduled by TaVon Holmes Jun 16, 1:54 PM
Scheduled For: 2026-08-11T16:00:00.000+0000
📅
Dispatch Scheduled by TaVon Holmes Jun 16, 2:00 PM
Scheduled For: 2026-08-11T14:00:00.000+0000
🚨 36.0 business days
🆕
Status: Entered by Mandy Newman Aug 6, 11:03 AM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 50d 21h, 0m

Bottlenecks

Scheduled
Duration: 35.8 business days (threshold: 2.0 business days)
Exceeded by 33.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details