Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313925 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shands Hosp at U FL — 1600 SW Archer Rd, Gainesville FL, 32610

Nov 10, 2025 → Sep 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (55 biz days early)
Active: 24 biz days
Paused: 181 biz days
🕐 Clock stopped: Completed (Sep 8, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸181d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Aug 4, 2026
181 business days (not counted)
▶ Clock Running
Status: Scheduled
Aug 4 → Aug 13, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Aug 13 → Aug 13, 2026
0 business days (counted)
Running total: 7 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Aug 13 → Sep 8, 2026
17 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 8 → Sep 8, 2026
0 business days (counted)
Running total: 24 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 8, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Aug 4 Ready for Release ⏸ Paused 181 —
Aug 4 → Aug 13 Scheduled ▶ Running 7 7
Aug 13 → Aug 13 Entered ▶ Running 0 7
Aug 13 → Sep 8 Scheduled ▶ Running 17 24
Sep 8 → Sep 8 Tech On Site ▶ Running 0 24
Dispatch 0.0d
Holding 181.9d (excluded)
Coordinators 25.8d
Field Work 0.3d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
181.9 days
Coordinators
25.8 days
Over SLA
Field Work
0.3 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Sep 8, 2026 (83 days early)
📅
205.9 days Total Age
⏱️
181.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
28.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 181.9 days stuck in "Ready for Release"
⏱️
Total Delay 28.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
181.9d
Scheduled
25.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
7.4d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/4/2026 THolmes - Per email from Monica. monica.villardefrancos@ufhealth.orgScheduling FSE Jared on site 9/8/2026 @2:00 pm.


07/30/2026 ALuman - rcvd reply from Amanda Whitlow looping in Sarah Woods and Monica Villardefrancos. Machine located in Peds EP Lab (OR21). Monica replied w/ Sept dates of availability. Tagged Planner TaVon in email to schedule with Monica

07/28/2026 ALuman - found alternate contact for Amanda Whitlow. Sent email to awhi0001@shands.ufl.edu

07/17/2026 YEspino Recieved an automated email back stating that Christine no longer works for the company. Need to find a better contact.

07/08/2026 ALuman - sent first attempt email to Christine Langford langck@radiology.ufl.edu

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ CVxi Ultrasound System - IP 83265396 - SN USD19B0659
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313925
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 182.0 business days
👷
▶
3 Technician Assigned Aug 4, 11:14 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-08T18:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 266d 22h
⚠️ 8.0 business days
📅
Dispatch Scheduled by TaVon Holmes Aug 13, 1:04 PM
Scheduled For: 2026-09-25T12:30:00.000+0000
📅
▶
4 Dispatch Scheduled Aug 13, 1:12 PM
Dispatch Scheduled → Status: Entered → Technician Assigned → Dispatch Scheduled
🆕
Status: Entered by TaVon Holmes
From: Scheduled, Entered
To: Entered, Scheduled
Duration in Previous: 9d 1h, 0m
👷
Technician Assigned by TaVon Holmes
Technician: Jared Heisler
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-08T18:00:00.000+0000
🚨 18.0 business days
🔧
Status: Tech On Site by Jared Heisler Sep 8, 2:19 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 1h
⏱️
▶
2 5x Labor Added Sep 8, 4:27 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 12m, 0m
⏳ 4.9 business days
⏱️
Labor Added Sep 14, 5:40 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 9:08 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 8d 16h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 5m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 45m

Bottlenecks

Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 17.8 business days (threshold: 2.0 business days)
Exceeded by 15.8 business days
Closed
Duration: 7.4 business days (threshold: 1.0 business days)
Exceeded by 6.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Sep 8, 2:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03372361 Labor Open 0.75 $0.00 Sep 8, 4:27 PM
WL-03372362 Labor Open 1.5 $275.00 Sep 8, 4:27 PM
WL-03372363 Labor Open 0.75 $0.00 Sep 8, 4:27 PM
WL-03372364 Travel Open 13 $0.00 Sep 8, 4:27 PM
WL-03372365 Travel Open 13 $0.00 Sep 8, 4:27 PM
WL-03381307 Labor Open - $38.00 Sep 14, 5:40 PM

Details