Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313925 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shands Hosp at U FL — 1600 SW Archer Rd, Gainesville FL, 32610

Nov 10, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 8 biz days
Paused: 181 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸181d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Aug 4, 2026
181 business days (not counted)
▶ Clock Running
Status: Scheduled
Aug 4 → Aug 13, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Aug 13 → Aug 13, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 13 → Aug 16, 2026
1 business day (counted)
Running total: 8 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Aug 4 Ready for Release ⏸ Paused 181 —
Aug 4 → Aug 13 Scheduled ▶ Running 7 7
Aug 13 → Aug 13 Entered ▶ Running 0 7
Aug 13 → Aug 16 Scheduled ▶ Running 1 8
Dispatch 0.0d
Holding 181.9d (excluded)
Coordinators 8.0d
On Track
Dispatch
0.0 days
Holding (excluded from total)
181.9 days
Coordinators
8.0 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 (106 days left)
📅
189.9 days Total Age
⏱️
181.9d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Scheduled • 278 days old
🚨
Primary Delay 181.9 days stuck in "Ready for Release"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
181.9d
Scheduled
8.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/4/2026 THolmes - Per email from Monica. monica.villardefrancos@ufhealth.orgScheduling FSE Jared on site 9/8/2026 @2:00 pm.


07/30/2026 ALuman - rcvd reply from Amanda Whitlow looping in Sarah Woods and Monica Villardefrancos. Machine located in Peds EP Lab (OR21). Monica replied w/ Sept dates of availability. Tagged Planner TaVon in email to schedule with Monica

07/28/2026 ALuman - found alternate contact for Amanda Whitlow. Sent email to awhi0001@shands.ufl.edu

07/17/2026 YEspino Recieved an automated email back stating that Christine no longer works for the company. Need to find a better contact.

07/08/2026 ALuman - sent first attempt email to Christine Langford langck@radiology.ufl.edu

⚠️ Problem Description
EPIQ CVxi Ultrasound System - IP 83265396 - SN USD19B0659
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313925
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 182.0 business days
🗓️
▶
3 Status: Scheduled Aug 4, 11:14 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by TaVon Holmes
Technician: Jared Heisler
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-08T18:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by TaVon Holmes Aug 13, 1:04 PM
Scheduled For: 2026-09-25T12:30:00.000+0000
📅
▶
4 Dispatch Scheduled Aug 13, 1:12 PM
Dispatch Scheduled → Status: Entered → Technician Assigned → Dispatch Scheduled
🆕
Status: Entered by TaVon Holmes
From: Scheduled, Entered
To: Entered, Scheduled
Duration in Previous: 9d 1h, 0m
👷
Technician Assigned by TaVon Holmes
Technician: Jared Heisler
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-08T18:00:00.000+0000

Bottlenecks

Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Sep 8, 2:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details