Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313927 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shands Hospital at University of Fl — 1600 SW Archer Rd, Gainesville FL, 32610

Nov 10, 2025 → Sep 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (42 biz days early)
Active: 30 biz days
Paused: 188 biz days
🕐 Clock stopped: Completed (Sep 25, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸188d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Aug 13, 2026
188 business days (not counted)
30d
▶ Clock Running
Status: Scheduled
Aug 13 → Sep 25, 2026
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2026
0 business days (counted)
Running total: 30 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 25, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Aug 13 Ready for Release ⏸ Paused 188 —
Aug 13 → Sep 25 Scheduled ▶ Running 30 30
Sep 25 → Sep 25 Tech On Site ▶ Running 0 30
Dispatch 0.0d
Holding 188.9d (excluded)
Coordinators 30.8d
Field Work 0.8d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
188.9 days
Coordinators
30.8 days
Over SLA
Field Work
0.8 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Sep 25, 2026 (66 days early)
📅
218.9 days Total Age
⏱️
188.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
30.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 188.9 days stuck in "Ready for Release"
⏱️
Total Delay 30.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
188.9d
Scheduled
30.8d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
2.2d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/13/2026 THolmes - Tammy called back scheduling FSE Jared 9/25/26 8:30 am conf SN and POC Tammie Allaire 3525944363 yarbrt@radioology@ufl.edu. 


08/06/2026 Tholmes - sent f/u email to daniel hines and k beck daniel.hines@ufhealth.org; kbeck@fhcp.com


08/05/2026 Tholmes - called 352) 594-4363; Christine; Jessie ans stated Tammy handles scheduling. LM 


08/05/2026 Tholmes - called 352) 594-4363 Christine call disconnected. 


07/30/2026 ALuman - called (352) 265-0111 to speak with Jeremy Edwards. rings to main line. asked operator to xfer to CE. pressed option 2 for South tower. Spoke with Rodney and provided SN. located in North tower radiology, xfer to CE in the North Tower. Spoke to Daniel and he asked me to send via email daniel.hines@ufhealth.org

07/28/2026 ALuman - found alternate contact for Jeremy Edwards from incident case. Sent email to edwaja@shands.ufl.edu

07/17/2026 YEspino Recieved an automated email back stating that Christine no longer works for the company. Need to find a better contact.

07/08/2026 ALuman - sent first attempt email to Christine Langford langck@radiology.ufl.edu

🔧 Work Performed
Completed PM- Pass
🔍 Technician Findings
Completed PM- Pass
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 72410073 - SN US617C0800
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313927
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 189.0 business days
👷
▶
3 Technician Assigned Aug 13, 1:14 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-25T12:30:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 276d 0h
🚨 31.0 business days
🔧
Status: Tech On Site by Jared Heisler Sep 25, 11:31 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 42d 22h
⏱️
5x Labor Added Sep 25, 5:52 PM
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 13
✔️
Status: Completed by Jared Heisler Sep 25, 6:01 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 30m
⏱️
Labor Added Sep 26, 1:30 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 29, 10:35 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 16h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 1, 4:21 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Oct 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 38m

Bottlenecks

Scheduled
Duration: 30.8 business days (threshold: 2.0 business days)
Exceeded by 28.8 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Sep 25, 8:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03401327 Labor Open 1 $0.00 Sep 25, 5:52 PM
WL-03401328 Labor Open 1.5 $275.00 Sep 25, 5:52 PM
WL-03401329 Labor Open 1 $0.00 Sep 25, 5:52 PM
WL-03401330 Travel Open 13 $0.00 Sep 25, 5:52 PM
WL-03401331 Travel Open 13 $0.00 Sep 25, 5:52 PM
WL-03402000 Labor Open - $38.00 Sep 26, 1:30 PM

Details