Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313927 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shands Hospital at University of Fl — 1600 SW Archer Rd, Gainesville FL, 32610

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 1 biz days
Paused: 188 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸188d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Aug 13, 2026
188 business days (not counted)
▶ Clock Running
Status: Scheduled
Aug 13 → Aug 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Aug 13 Ready for Release ⏸ Paused 188 —
Aug 13 → Aug 16 Scheduled ▶ Running 1 1
Dispatch 0.0d
Holding 188.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
188.9 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (106 days left)
📅
189.9 days Total Age
⏱️
188.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 278 days old
🚨
Primary Delay 188.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
188.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/13/2026 THolmes - Tammy called back scheduling FSE Jared 9/25/26 8:30 am conf SN and POC Tammie Allaire 3525944363 yarbrt@radioology@ufl.edu. 


08/06/2026 Tholmes - sent f/u email to daniel hines and k beck daniel.hines@ufhealth.org; kbeck@fhcp.com


08/05/2026 Tholmes - called 352) 594-4363; Christine; Jessie ans stated Tammy handles scheduling. LM 


08/05/2026 Tholmes - called 352) 594-4363 Christine call disconnected. 


07/30/2026 ALuman - called (352) 265-0111 to speak with Jeremy Edwards. rings to main line. asked operator to xfer to CE. pressed option 2 for South tower. Spoke with Rodney and provided SN. located in North tower radiology, xfer to CE in the North Tower. Spoke to Daniel and he asked me to send via email daniel.hines@ufhealth.org

07/28/2026 ALuman - found alternate contact for Jeremy Edwards from incident case. Sent email to edwaja@shands.ufl.edu

07/17/2026 YEspino Recieved an automated email back stating that Christine no longer works for the company. Need to find a better contact.

07/08/2026 ALuman - sent first attempt email to Christine Langford langck@radiology.ufl.edu

⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 72410073 - SN US617C0800
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313927
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 189.0 business days
👷
▶
3 Technician Assigned Aug 13, 1:14 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-25T12:30:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 276d 0h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Sep 25, 8:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details