Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313931 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Raleigh General Hospital — 1710 Harper Rd, Beckley WV, 25801

Nov 10, 2025 → May 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (30 biz days early)
Active: 63 biz days
Paused: 64 biz days
🕐 Clock stopped: Completed (May 16, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸64d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Feb 17, 2026
64 business days (not counted)
52d
▶ Clock Running
Status: Scheduled
Feb 17 → Apr 30, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Entered
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 52 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 30 → Apr 30, 2026
0 business days (not counted)
11d
▶ Clock Running
Status: Scheduled
Apr 30 → May 16, 2026
11 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 16 → May 16, 2026
0 business days (counted)
Running total: 63 of ? biz days used
Created: Nov 10, 2025 Completed: May 16, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Feb 17 Ready for Release ⏸ Paused 64 —
Feb 17 → Apr 30 Scheduled ▶ Running 52 52
Apr 30 → Apr 30 Entered ▶ Running 0 52
Apr 30 → Apr 30 Ready for Release ⏸ Paused 0 —
Apr 30 → May 16 Scheduled ▶ Running 11 63
May 16 → May 16 Tech On Site ▶ Running 0 63
Dispatch 0.0d
Holding 65.3d (excluded)
Coordinators 64.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
65.3 days
Coordinators
64.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 10, 2025 Due: Jun 30, 2026 Completed: May 16, 2026 (45 days early)
📅
127.9 days Total Age
⏱️
64.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
60.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 278 days old
🚨
Primary Delay 64.9 days stuck in "Ready for Release"
⏱️
Total Delay 60.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
65.3d
Scheduled
64.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/06/2026 - ARuby - Sent FU email to wendy.harrah@lpnt.net reminding her of onsite visit with Fanfan 5/15 @1p

04/30/2026 HWilliams - Called Cindy Duncan 304-254-3165, VM/LM-Dispatching to Fanfan for 5/15/26 at 1:00pm. Sent email to wendy.harrah@lpnt.net


04/30/2026 HWilliams - Called Wendy 304.663.9133, VM/LM


04/29/2026 HWilliams - Called Wendy at 304-663-9133, VM/LM trying to confirm location of device again. FU with another email. wendy.harrah@lpnt.net


04/08/2026 HWilliams - Called 304.663.9133, spoke to Wendy. Will FU with confirmation email and proposed date and time for PM.

wendy.harrah@lpnt.net


02/17/2026 RFosbury Carney, Mya <Mya.Carney@nemours.org> said any Thrusday in May would work dispatch for May 7th


02/09/2026 Rbailey - Sent 1st attempt email to Mya.Carney@nemours.org and lisa.elliott@nemours.org to confirm device location

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
Transducer, X8-2t - IP 120143669 - SN F0MFBF
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313931
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:44 AM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 65.0 business days
📅
▶
4 Dispatch Scheduled Feb 17, 4:12 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Jason Yenser
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 99d 4h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-05-07T13:00:00.000+0000
🚨 53.0 business days
🆕
Status: Entered by Rebecca Arnold Apr 30, 8:53 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 71d 15h, 0m
👷
▶
3 Technician Assigned Apr 30, 12:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-05-15T17:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 3h 29m
🚨 12.0 business days
🔧
Status: Tech On Site by Fanfan Siku May 15, 10:21 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 9h
⏱️
▶
2 4x Labor Added May 15, 10:30 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Fanfan Siku
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9m, 1m
⏳ 1.2 business days
⏱️
▶
2 Labor Added May 18, 10:34 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 12h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 7h
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 18m

Bottlenecks

Scheduled
Duration: 52.3 business days (threshold: 2.0 business days)
Exceeded by 50.3 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
May 15, 1:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03228729 Labor Open 5 $0.00 May 15, 10:30 PM
WL-03228730 Labor Open 1 $275.00 May 15, 10:30 PM
WL-03228731 Expenses Open 1 $0.00 May 15, 10:30 PM
WL-03228732 Travel Open 240 $0.00 May 15, 10:30 PM
WL-03229921 Labor Open 0.016666666666667 $38.00 May 18, 10:34 AM

Details