Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313932 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Raleigh General Hospital — 1710 Harper Rd, Beckley WV, 25801

Nov 10, 2025 → Oct 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (25 biz days early)
Active: 4 biz days
Paused: 231 biz days
🕐 Clock stopped: Completed (Oct 21, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸231d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Oct 15, 2026
231 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 20, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 20 → Oct 21, 2026
1 business day (counted)
Running total: 4 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Oct 15 Ready for Release ⏸ Paused 231 —
Oct 15 → Oct 20 Scheduled ▶ Running 3 3
Oct 20 → Oct 21 Tech On Site ▶ Running 1 4
Dispatch 0.0d
Holding 231.9d (excluded)
Coordinators 4.0d
Field Work 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
231.9 days
Coordinators
4.0 days
Over SLA
Field Work
2.0 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 22, 2026 (39 days early)
📅
236.9 days Total Age
⏱️
231.9d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Closed • 346 days old
🚨
Primary Delay 231.9 days stuck in "Ready for Release"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
231.9d
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15/2026 RArnold -Wendy confirmed 10/20 @ 11am. dispatching to Scout.

10/14/2026 RArnold - Called (304) 663-9133 for Wendy. Left a message. Sending email to try and scheduled Scout for either 10/20 at 11 am or 10/22 at 9 am


10/14/2026 RArnold - Called 304-256-4135 for Wendy. Left a message. 


07/28/2026 HWilliams - Called 304-256-4478 and VM/LM. FU with email wendy.harrah@lpnt.net


07/28/2026 HWilliams - Called 304-663-9133 and VM/LM for Wendy


07/22/2026 HWilliams - Email to Kimberly Coffman never delivered, found POC Wendy and sent her an email proposing 10/7/26 @ 11AM.

wendy.harrah@lpnt.net


07/02/2026 ARoosa - Sent 1st attempt email to Kimberly Coffman

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service. Unit passed all required tests and was returned to use.
🔍 Technician Findings
Unit passed all required tests and was returned to use.
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 73917972 - SN USN17B0909
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313932
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:44 AM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 232.0 business days
🗓️
▶
3 Status: Scheduled Oct 15, 9:22 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Scout Miller
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-10-20T15:00:00.000+0000
⏳ 4.0 business days
💵
2x Expenses Added Oct 20, 10:43 AM
Type: Expenses
Status: Open
Qty: 1
🔧
▶
2 Status: Tech On Site Oct 20, 7:59 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 2, 0.75
✔️
Status: Completed by Scout Miller Oct 20, 8:15 PM
From: Tech On Site
To: Completed
Duration in Previous: 15m
⏳ 2.5 business days
🚗
Travel Added Oct 22, 2:29 PM
Type: Travel
Status: Open
Qty: 3
🏁
Status: Closed by Scout Miller Oct 22, 2:57 PM
From: Completed
To: Closed
Duration in Previous: 1d 18h

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Oct 20, 11:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03435413 Expenses Open 1 $0.00 Oct 20, 10:43 AM
WL-03435414 Expenses Open 1 $0.00 Oct 20, 10:43 AM
WL-03436739 Labor Open 2 $275.00 Oct 20, 8:03 PM
WL-03436740 Labor Open 0.75 $0.00 Oct 20, 8:03 PM
WL-03439783 Travel Open 3 $0.00 Oct 22, 2:29 PM

Details