Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313936 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Childrens Hospital of Philadelphia — 3401 Civic Center Blvd, Philadelphia PA, 19104

Nov 10, 2025 → Aug 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (38 biz days early)
Active: 48 biz days
Paused: 135 biz days
🕐 Clock stopped: Completed (Aug 6, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸135d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 28, 2026
135 business days (not counted)
48d
▶ Clock Running
Status: Scheduled
May 28 → Aug 6, 2026
48 business days (counted)
Running total: 48 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 6, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 28 Ready for Release ⏸ Paused 135 —
May 28 → Aug 6 Scheduled ▶ Running 48 48
Dispatch 0.0d
Holding 135.9d (excluded)
Coordinators 49.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
135.9 days
Coordinators
49.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Aug 6, 2026 (55 days early)
📅
183.9 days Total Age
⏱️
135.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
47.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 278 days old
🚨
Primary Delay 135.9 days stuck in "Ready for Release"
⏱️
Total Delay 47.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
135.9d
Scheduled
49.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/28/2026 ARuby - Rcvd confirmation email for ashd@chop.edu onsite visit with FSE Jason Yenser 8/6 @8:30a. Dispatching to Jason, sending confirmation email to ashd@chop.edu

05/28/2026 Rbailey - Rcvd email from Payne Moua that this device is at 3401 Civic Center Blvd. He included Devon Ash ASHD@chop.edu. Updating WO and replying to email 


05/27/2026 Rbailey - Called 267.258.1997 Spoke with Zhan. He said to resend email and also include Payne Moua


05/18/2026 ARuby - First attempt email to Zhan Kiselev (267) 258-1997 kiselevz@chop.edu

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
S7-3t Compact Transducer - IP 117299225 - SN B34PHX
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313936
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 136.0 business days
👷
▶
3 Technician Assigned May 28, 10:43 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-06T12:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 198d 21h
🚨 49.0 business days
⏱️
6x Labor Added Aug 6, 11:10 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.75, 0.75, 1, 68, 17
✔️
Status: Completed by Jason Yenser Aug 6, 7:51 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 70d 9h, 0m
⏱️
▶
2 Labor Added Aug 7, 10:10 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 22m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 13, 4:48 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 6h
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 11m

Bottlenecks

Scheduled
Duration: 49.0 business days (threshold: 2.0 business days)
Exceeded by 47.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 6, 8:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03323500 Labor Open 2.75 $0.00 Aug 6, 11:10 AM
WL-03323501 Labor Open 0.75 $275.00 Aug 6, 11:10 AM
WL-03323502 Labor Open 1 $0.00 Aug 6, 11:10 AM
WL-03323503 Expenses Open 1 $0.00 Aug 6, 11:10 AM
WL-03323504 Travel Open 68 $0.00 Aug 6, 11:10 AM
WL-03323505 Travel Open 17 $0.00 Aug 6, 11:10 AM
WL-03325315 Labor Open - $38.00 Aug 7, 10:10 AM

Details