Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313938 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 DLP Conemaugh Memorial Medical — 1086 Franklin St, Johnstown PA, 15905

Nov 10, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 40 biz days
Paused: 149 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸149d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 17, 2026
149 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 17 → Jul 1, 2026
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Entered
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 9 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Jul 1 → Aug 16, 2026
31 business days (counted)
Running total: 40 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 17 Ready for Release ⏸ Paused 149 —
Jun 17 → Jul 1 Scheduled ▶ Running 9 9
Jul 1 → Jul 1 Entered ▶ Running 0 9
Jul 1 → Aug 16 Scheduled ▶ Running 31 40
Dispatch 0.0d
Holding 149.9d (excluded)
Coordinators 10.0d
On Track
Dispatch
0.0 days
Holding (excluded from total)
149.9 days
Coordinators
10.0 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 (75 days left)
📅
189.9 days Total Age
⏱️
149.9d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Scheduled • 278 days old
🚨
Primary Delay 149.9 days stuck in "Ready for Release"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
149.9d
Scheduled
10.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/01/2026 HWilliams - Removed from Fanfan and scheduled for Scout for 9/10/26


06/17/2026 HWilliams - Received email confirming the device and advising 9/10/26 @ 10AM will work for PM. Responded and sched PM. kmccombs@conemaugh.org


06/09/2026 HWilliams - First contact - Called 814-534-9667, spoke to Dawn, xfer to Bart who confirmed all devices are at DLP Conemaugh Memorial Medical 1086 Franklin St Johnstown, PA 15905. Updated addresses and sending email to Katie kmccombs@conemaugh.org and ccing bhayford@conemaugh.org

⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 94668330 - SN US921B1492
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313938
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 150.0 business days
👷
▶
3 Technician Assigned Jun 17, 10:46 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-10T14:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 218d 22h
🚨 10.0 business days
🆕
▶
4 Status: Entered Jul 1, 5:18 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Heather Williams
Technician: Scout Miller
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-10T14:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Entered
To: Scheduled
Duration in Previous: 1m
⚠️ 8.8 business days
📅
Dispatch Scheduled by Heather Williams Jul 14, 2:22 PM
Scheduled For: 2026-09-10T12:00:00.000+0000

Bottlenecks

Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Sep 10, 8:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details