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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313939 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Physicians East — 1850 W Arlington Blvd, Greenville NC, 27834

Nov 10, 2025 → Sep 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (28 biz days early)
Active: 71 biz days
Paused: 143 biz days
🕐 Clock stopped: Completed (Sep 21, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 9, 2026
143 business days (not counted)
71d
▶ Clock Running
Status: Scheduled
Jun 9 → Sep 21, 2026
71 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 21 → Sep 21, 2026
0 business days (counted)
Running total: 71 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 9 Ready for Release ⏸ Paused 143 —
Jun 9 → Sep 21 Scheduled ▶ Running 71 71
Sep 21 → Sep 21 Tech On Site ▶ Running 0 71
Dispatch 0.0d
Holding 143.9d (excluded)
Coordinators 71.4d
Field Work 1.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
143.9 days
Coordinators
71.4 days
Over SLA
Field Work
1.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 22, 2026 (38 days early)
📅
215.0 days Total Age
⏱️
143.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
71.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 143.9 days stuck in "Ready for Release"
⏱️
Total Delay 71.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.9d
Scheduled
71.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/16/2026 THolmes - email from Kerri states that moving forward the POC will be Lexie Dodson. Ldodson@physicianseast.com sent reply email for all contact details. Pm is still scheduled for 9/21


06/09/2026 THolmes - Per email conf. Dispatching FSE Patty 9/21 @10:30 am.


06/09/2026 Rharris: Called Kerri Scott at 252-531-5909. Left VM regarding need to confirm device location and proposed dates. Sent email to kscott@physicianseast.com stating the same.

🔧 Work Performed
Travel to site. Meet w/POC, get to device. Performed ULS PM and T&V per instruction successfully. Travel from site to ECU Health Bea.ufort
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 73644478 - SN USO17C1113
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313939
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 144.0 business days
👷
▶
3 Technician Assigned Jun 9, 4:44 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-08-21T14:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 211d 4h
⏳ 3.9 business days
📅
Dispatch Scheduled by TaVon Holmes Jun 12, 12:22 PM
Scheduled For: 2026-09-21T14:00:00.000+0000
🚨 19.0 business days
📅
Dispatch Scheduled by TaVon Holmes Jul 10, 11:14 AM
Scheduled For: 2026-09-21T15:30:00.000+0000
🚨 51.0 business days
🔧
Status: Tech On Site by Patricia Gordon Sep 21, 12:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 103d 19h
✔️
Status: Completed by Patricia Gordon Sep 21, 12:46 PM
From: Tech On Site
To: Completed
Duration in Previous: 34m
⏱️
5x Labor Added Sep 21, 6:22 PM
Type: Labor, Travel
Status: Open
Qty: 3.5, 1.5, 204, 25
🏁
Status: Closed by Patricia Gordon Sep 21, 8:20 PM
From: Completed
To: Closed
Duration in Previous: 7h 34m
⏳ 3.5 business days
⏱️
▶
2 Labor Added Sep 24, 11:18 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 14h
📄
Status: Ready to Bill by Timothy Amburgey Sep 24, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 58m
💰
Status: Invoiced by Josh Longway Sep 25, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 41m

Bottlenecks

Scheduled
Duration: 71.4 business days (threshold: 2.0 business days)
Exceeded by 69.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Sep 21, 11:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03392981 Labor Open 3.5 $0.00 Sep 21, 6:22 PM
WL-03392982 Labor Open 1.5 $275.00 Sep 21, 6:22 PM
WL-03392983 Labor Open 1 $0.00 Sep 21, 6:22 PM
WL-03392984 Travel Open 204 $0.00 Sep 21, 6:22 PM
WL-03392985 Travel Open 25 $0.00 Sep 21, 6:22 PM
WL-03398214 Labor Open - $38.00 Sep 24, 11:18 AM

Details