Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313939 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Physicians East — 1850 W Arlington Blvd, Greenville NC, 27834

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 46 biz days
Paused: 143 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 9, 2026
143 business days (not counted)
46d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 16, 2026
46 business days (counted)
Running total: 46 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 9 Ready for Release ⏸ Paused 143 —
Jun 9 → Aug 16 Scheduled ▶ Running 46 46
Dispatch 0.0d
Holding 143.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
143.9 days
Created: Nov 10, 2025 Due: Oct 30, 2026 (75 days left)
📅
189.9 days Total Age
⏱️
143.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 278 days old
🚨
Primary Delay 143.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/09/2026 THolmes - Per email conf. Dispatching FSE Patty 9/21 @10:30 am.


06/09/2026 Rharris: Called Kerri Scott at 252-531-5909. Left VM regarding need to confirm device location and proposed dates. Sent email to kscott@physicianseast.com stating the same.

⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 73644478 - SN USO17C1113
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313939
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 144.0 business days
👷
▶
3 Technician Assigned Jun 9, 4:44 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-08-21T14:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 211d 4h
⏳ 3.9 business days
📅
Dispatch Scheduled by TaVon Holmes Jun 12, 12:22 PM
Scheduled For: 2026-09-21T14:00:00.000+0000
🚨 19.0 business days
📅
Dispatch Scheduled by TaVon Holmes Jul 10, 11:14 AM
Scheduled For: 2026-09-21T15:30:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Sep 21, 11:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details