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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313940 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Jersey Shore University Medical Center — 1945 State Route 33, Neptune NJ, 07753

Nov 10, 2025 → Jun 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (49 biz days early)
Active: 2 biz days
Paused: 148 biz days
🕐 Clock stopped: Tech Off Site (Jun 19, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸148d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 16, 2026
148 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 16 → Jun 18, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 18 → Jun 19, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Jun 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 16 Ready for Release ⏸ Paused 148
Jun 16 → Jun 16 Assigned ▶ Running 0 0
Jun 16 → Jun 18 Scheduled ▶ Running 2 2
Jun 18 → Jun 19 Tech On Site ▶ Running 0 2
Dispatch 0.0d
Holding 148.9d (excluded)
Coordinators 2.4d
Field Work 0.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
148.9 days
Coordinators
2.4 days
Over SLA
Field Work
0.6 days
Billing
1.3 days
Over SLA
Created: Nov 10, 2025 Due: Aug 30, 2026 Completed: Jun 19, 2026 (72 days early)
📅
150.9 days Total Age
⏱️
148.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 278 days old
🚨
Primary Delay 148.9 days stuck in "Ready for Release"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
148.9d
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/16/2026 mklose POC confirm anyday. schedule Vivian for June 18th

06/04/2026 YEspino sent a follow up email to try and get the best POC. 


06/04/2026 YEspino Called 732-776-4792 to speak to Joni Brennan to verify the pms in question. Was unable to speak to her or leave a message because the line just rings till the call is dropped.


06/04/2026 YEspino Called 732-776-4300 to speak to Maria Venegas to verify the pms in question. Not a good contact this number is for the Non-Envasive Cardiology scheduling line.


05/27/2026 mklose sent email to James, Kristin, and Marie, adv can do both their devices on August 10th


05/18/2026 YEspino Called 732-775-5500 to speak to the Imaging dept to verify the pm in question. Pressed 4 to speak to the supervisor of radiology but was unable to speak to him so i left a message.


05/07/2026 YEspino Called 732-775-5500 to verify the device in question. Asked to be transferred over to Biomed dept, Was able to speak to  Natalia and she advised that she would email the imaging dept so that they can reach out to me to better assist me.


05/07/2026 YEspino Called 551-996-2000 to speak to James Rajczyk @ Ext 71796 to verify the device in question. This number is for Hackensack and once i put the ext in i was told it was the wrong number.


04/28/2026 RArnold - EWO had wrong address. Updated to Jersey Shore University Medical 1945 State Route 33 Neptune NJ 07753-4859

04/28/2026 YEspino Called 603-381-2282 to speak to Marcy Rushford to verify the pm in question. Was sent to vm so i left a message.


04/28/2026 YEspino sent a follow up email to Hether & Linsey & Marcy to see if they are able to locate the device since Chris doesnt have it.


04/28/2026 YEspino Recieved an email back from Chris advising that this device does not belong to Radiology. Will try and find another contact to locate this device.


04/15/2026 YEspino First Attempt: Emailed :Hether M Helton <hhelton@tanner.org>,Lindsey Arp <larp@tanner.org>, &Christopher R Rushford <crushford@tanner.org> to verify the ultrasound device due for a pm.

🔧 Work Performed
PM - 93667737 - US721B0898
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 93667737 - SN US721B0898
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313940
Type: Preventive Maintenance
Priority: PC
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 149.0 business days
👷
3 Technician Assigned Jun 16, 4:36 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 218d 3h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-06-18T14:00:00.000+0000
📅
Dispatch Scheduled by Megan Klose Jun 17, 10:07 AM
Scheduled For: 2026-06-18T18:00:00.000+0000
2.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jun 18, 3:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 22h
⏱️
2 4x Labor Added Jun 19, 11:09 AM
4x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 60
🚗
2 Status: Tech Off Site Jun 19, 11:16 AM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
1.0 business days
⏱️
Labor Added Jun 22, 11:09 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 22, 11:48 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 0h
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 25, 5:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Jun 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 43m

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jun 18, 2:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03266800 Labor Open 2.5 $0.00 Jun 19, 11:09 AM
WL-03266801 Labor Open 2 $275.00 Jun 19, 11:09 AM
WL-03266802 Labor Open 2 $0.00 Jun 19, 11:09 AM
WL-03266803 Travel Open 60 $0.00 Jun 19, 11:09 AM
WL-03266816 Travel Open 60 $0.00 Jun 19, 11:14 AM
WL-03268864 Labor Open - $38.00 Jun 22, 11:09 AM

Details