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← WO Overview

WO-01313941 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Jersey Shore University Medical Center — 1945 State Route 33, Neptune NJ, 07753

Nov 10, 2025 → Aug 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 22, 2026
✓ SLA Met (18 biz days early)
Active: 49 biz days
Paused: 148 biz days
🕐 Clock stopped: Completed (Aug 26, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸148d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 16, 2026
148 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
41d
▶ Clock Running
Status: Scheduled
Jun 16 → Aug 14, 2026
41 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Entered
Aug 14 → Aug 14, 2026
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 14 → Aug 26, 2026
8 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 26 → Aug 26, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 26, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 16 Ready for Release ⏸ Paused 148 —
Jun 16 → Jun 16 Ready for Scheduling ▶ Running 0 0
Jun 16 → Jun 16 Assigned ▶ Running 0 0
Jun 16 → Aug 14 Scheduled ▶ Running 41 41
Aug 14 → Aug 14 Entered ▶ Running 0 41
Aug 14 → Aug 26 Scheduled ▶ Running 8 49
Aug 26 → Aug 26 Tech On Site ▶ Running 0 49
Dispatch 0.0d
Holding 148.9d (excluded)
Coordinators 49.9d
Field Work 0.2d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
148.9 days
Coordinators
49.9 days
Over SLA
Field Work
0.2 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Sep 22, 2026 Completed: Aug 26, 2026 (27 days early)
📅
197.3 days Total Age
⏱️
148.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
46.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 148.9 days stuck in "Ready for Release"
⏱️
Total Delay 46.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
148.9d
Ready for Scheduling
0.5d / 1.0d SLA
Scheduled
49.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/14/2026 RArnold -Reassigning to Carlos

06/16/2026 MKlose scheduled Phil August 25th.

06/16/2026 YEspino Recieved an email back from Maria confirming the device and advised any date would work for them.


06/16/2026 YEspino Emailed Maria for a follow up to see if she can advise a perfered date for us to go onsite.


06/16/2026 YEspino Called 732-776-4300 to speak to Maria to dicuss a good date to get this site scheduled out. Was able to speak to Lexi and she advised that maria had stepped out, so i left a message for a call back.


06/15/2026 YEspino Called 732-776-4300 to speak to Maria Venegas @ option 2 to see if she has a new desired date between August and September that we can do onisite. Was unable to speak to her or leave a message because the site is currently closed. Will try back tomorrow.


06/15/2026 YEspino Received an email back from Maria Venegas confirming the device and also asked if we could go onsite for a few dates but the they have all passed besides the last date given june 18 @8am. The planner has responded and asked if their is a specific date that can be schedule between August and September since there is also another device that can be done along with the one for this WO. Have yet to recieve a respond so i will be giving Maria a call to see if she has come up with a specific date.


06/04/2026 YEspino sent a follow up email to try and get the best POC. 


06/04/2026 YEspino Called 732-776-4792 to speak to Joni Brennan to verify the pms in question. Was unable to speak to her or leave a message because the line just rings till the call is dropped.


06/04/2026 YEspino Called 732-776-4300 to speak to Maria Venegas to verify the pms in question. Not a good contact this number is for the Non-Envasive Cardiology scheduling line.


05/27/2026 mklose sent email to James, Kristin, and Marie, adv can do both their devices on August 10th

james.rajczyk@hmhm.org

kristin.disandro@hmhn.org

maria.venegas@hmhn.org

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 120254355 - SN US825B1577
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313941
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 149.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Jun 16, 12:45 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 218d 0h
👷
▶
3 Technician Assigned Jun 16, 4:34 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 3h 48m, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-08-25T14:00:00.000+0000
📅
Dispatch Scheduled by Megan Klose Jun 17, 10:10 AM
Scheduled For: 2026-08-25T18:00:00.000+0000
🚨 41.0 business days
🆕
▶
3 Status: Entered Aug 14, 1:34 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Carlos Puebla
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-08-25T18:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Carlos Puebla Aug 25, 9:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 7h
⏱️
7x Labor Added Aug 25, 9:17 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 3, 1, 10, 65
⏱️
▶
2 Labor Added Aug 25, 9:27 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
Labor Added Aug 25, 10:48 PM
Type: Labor
Status: Open
Qty: 1.25
✔️
▶
2 Status: Completed Aug 25, 11:02 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.1 business days
⏱️
▶
2 Labor Added Aug 27, 10:56 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 11h
📄
Status: Ready to Bill by Timothy Amburgey Aug 27, 3:53 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 54m
💰
Status: Invoiced by Josh Longway Aug 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 6m

Bottlenecks

Scheduled
Duration: 41.4 business days (threshold: 2.0 business days)
Exceeded by 39.4 business days
Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Aug 25, 2:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (11)

Name Type Status Qty Amount Date
WL-03352050 Labor Open 0.5 $0.00 Aug 25, 9:17 PM
WL-03352051 Labor Open 0.5 $0.00 Aug 25, 9:17 PM
WL-03352052 Labor Open 3 $275.00 Aug 25, 9:17 PM
WL-03352053 Expenses Open 1 $0.00 Aug 25, 9:17 PM
WL-03352054 Expenses Open 1 $0.00 Aug 25, 9:17 PM
WL-03352055 Travel Open 10 $0.00 Aug 25, 9:17 PM
WL-03352056 Travel Open 65 $0.00 Aug 25, 9:17 PM
WL-03352061 Labor Open 1.5 $0.00 Aug 25, 9:27 PM
WL-03352062 Labor Open 0.25 $0.00 Aug 25, 9:29 PM
WL-03352180 Labor Open 1.25 $0.00 Aug 25, 10:48 PM
WL-03354690 Labor Open - $38.00 Aug 27, 10:56 AM

Details