Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313941 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Jersey Shore University Medical Center — 1945 State Route 33, Neptune NJ, 07753

Nov 10, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 22, 2026
25 biz days remaining
Active: 41 biz days
Paused: 148 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸148d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 16, 2026
148 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
41d
▶ Clock Running
Status: Scheduled
Jun 16 → Aug 14, 2026
41 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Entered
Aug 14 → Aug 14, 2026
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 14 → Aug 16, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 16 Ready for Release ⏸ Paused 148
Jun 16 → Jun 16 Ready for Scheduling ▶ Running 0 0
Jun 16 → Jun 16 Assigned ▶ Running 0 0
Jun 16 → Aug 14 Scheduled ▶ Running 41 41
Aug 14 → Aug 14 Entered ▶ Running 0 41
Aug 14 → Aug 16 Scheduled ▶ Running 0 41
Dispatch 0.0d
Holding 148.9d (excluded)
Coordinators 41.9d
On Track
Dispatch
0.0 days
Holding (excluded from total)
148.9 days
Coordinators
41.9 days
Over SLA
Created: Nov 10, 2025 Due: Sep 22, 2026 (37 days left)
📅
189.9 days Total Age
⏱️
148.9d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
39.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 278 days old
🚨
Primary Delay 148.9 days stuck in "Ready for Release"
⏱️
Total Delay 39.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
148.9d
Ready for Scheduling
0.5d / 1.0d SLA
Scheduled
41.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/14/2026 RArnold -Reassigning to Carlos

06/16/2026 MKlose scheduled Phil August 25th.

06/16/2026 YEspino Recieved an email back from Maria confirming the device and advised any date would work for them.


06/16/2026 YEspino Emailed Maria for a follow up to see if she can advise a perfered date for us to go onsite.


06/16/2026 YEspino Called 732-776-4300 to speak to Maria to dicuss a good date to get this site scheduled out. Was able to speak to Lexi and she advised that maria had stepped out, so i left a message for a call back.


06/15/2026 YEspino Called 732-776-4300 to speak to Maria Venegas @ option 2 to see if she has a new desired date between August and September that we can do onisite. Was unable to speak to her or leave a message because the site is currently closed. Will try back tomorrow.


06/15/2026 YEspino Received an email back from Maria Venegas confirming the device and also asked if we could go onsite for a few dates but the they have all passed besides the last date given june 18 @8am. The planner has responded and asked if their is a specific date that can be schedule between August and September since there is also another device that can be done along with the one for this WO. Have yet to recieve a respond so i will be giving Maria a call to see if she has come up with a specific date.


06/04/2026 YEspino sent a follow up email to try and get the best POC. 


06/04/2026 YEspino Called 732-776-4792 to speak to Joni Brennan to verify the pms in question. Was unable to speak to her or leave a message because the line just rings till the call is dropped.


06/04/2026 YEspino Called 732-776-4300 to speak to Maria Venegas to verify the pms in question. Not a good contact this number is for the Non-Envasive Cardiology scheduling line.


05/27/2026 mklose sent email to James, Kristin, and Marie, adv can do both their devices on August 10th

james.rajczyk@hmhm.org

kristin.disandro@hmhn.org

maria.venegas@hmhn.org

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 120254355 - SN US825B1577
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313941
Type: Preventive Maintenance
Priority: PC
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 149.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Jun 16, 12:45 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 218d 0h
👷
3 Technician Assigned Jun 16, 4:34 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 3h 48m, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-08-25T14:00:00.000+0000
📅
Dispatch Scheduled by Megan Klose Jun 17, 10:10 AM
Scheduled For: 2026-08-25T18:00:00.000+0000
🚨 41.0 business days
🆕
3 Status: Entered Aug 14, 1:34 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Carlos Puebla
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-08-25T18:00:00.000+0000

Bottlenecks

Scheduled
Duration: 41.4 business days (threshold: 2.0 business days)
Exceeded by 39.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Aug 25, 2:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details