Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313942 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Hudson Valley Hospital Center — 1980 Crompond Rd, Cortlandt Manor NY, 10567

Nov 10, 2025 → Sep 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (29 biz days early)
Active: 69 biz days
Paused: 144 biz days
🕐 Clock stopped: Tech Off Site (Sep 18, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸144d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 10, 2026
144 business days (not counted)
69d
▶ Clock Running
Status: Scheduled
Jun 10 → Sep 18, 2026
69 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2026
0 business days (counted)
Running total: 69 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Sep 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 10 Ready for Release ⏸ Paused 144 —
Jun 10 → Sep 18 Scheduled ▶ Running 69 69
Sep 18 → Sep 18 Tech On Site ▶ Running 0 69
Dispatch 0.0d
Holding 144.9d (excluded)
Coordinators 70.0d
Field Work 0.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
144.9 days
Coordinators
70.0 days
Over SLA
Field Work
0.5 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 18, 2026 (42 days early)
📅
213.9 days Total Age
⏱️
144.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
72.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 144.9 days stuck in "Ready for Release"
⏱️
Total Delay 72.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
144.9d
Scheduled
70.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.5d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/10/2026 DMalloy - Email received from customer Luis Bayron agreeing to have Vivian onsite on Friday, September 18, 2026, at 10:00am. Emailed a confirmation. Daniel Wald is on paternity leave until 6/17

 snw9007@nyp.org


06/04/2026 DMalloy - First Contact email sent to customer Daniel Wald confirming the device location, serial number and proposed a date and time for a visit. 

daw9088@nyp.org

🔧 Work Performed
EPIQ Elite Diagnostic Ultrasound System - IP 94609931 - SN US921B0001
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 94609931 - SN US921B0001
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313942
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 145.0 business days
📅
▶
4 Dispatch Scheduled Jun 10, 9:35 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 211d 20h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-18T14:00:00.000+0000
🚨 70.0 business days
🔧
Status: Tech On Site by Vivian Hyde Sep 18, 11:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 100d 1h
🚗
Status: Tech Off Site by Vivian Hyde Sep 18, 2:31 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 3m
🚗
Travel Added Sep 18, 3:00 PM
Type: Travel
Status: Open
Qty: 55
⏱️
3x Labor Added Sep 18, 3:13 PM
Type: Labor
Status: Open
Qty: 2, 1.5
🚗
▶
2 Travel Added Sep 18, 3:19 PM
Travel Added → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 53m
🏁
Status: Closed by Vivian Hyde Sep 18, 3:46 PM
From: Completed
To: Closed
Duration in Previous: 22m
⚠️ 5.0 business days
⏱️
Labor Added Sep 24, 9:22 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 24, 9:27 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 17h
📄
Status: Ready to Bill by Timothy Amburgey Sep 24, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 51m
💰
Status: Invoiced by Josh Longway Sep 25, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 41m

Bottlenecks

Scheduled
Duration: 70.0 business days (threshold: 2.0 business days)
Exceeded by 68.0 business days
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 18, 10:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03389580 Travel Open 55 $0.00 Sep 18, 3:00 PM
WL-03389638 Labor Open 2 $0.00 Sep 18, 3:13 PM
WL-03389639 Labor Open 2 $275.00 Sep 18, 3:13 PM
WL-03389640 Labor Open 1.5 $0.00 Sep 18, 3:13 PM
WL-03389658 Travel Open 45 $0.00 Sep 18, 3:19 PM
WL-03397921 Labor Open - $38.00 Sep 24, 9:22 AM

Details