Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313943 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Hudson Valley Hospital Center — 1980 Crompond Rd, Cortlandt Manor NY, 10567

Nov 10, 2025 → Sep 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (37 biz days early)
Active: 61 biz days
Paused: 144 biz days
🕐 Clock stopped: Tech Off Site (Sep 8, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸144d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 10, 2026
144 business days (not counted)
61d
▶ Clock Running
Status: Scheduled
Jun 10 → Sep 8, 2026
61 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 8 → Sep 8, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Sep 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 10 Ready for Release ⏸ Paused 144 —
Jun 10 → Sep 8 Scheduled ▶ Running 61 61
Sep 8 → Sep 8 Tech On Site ▶ Running 0 61
Dispatch 0.0d
Holding 144.9d (excluded)
Coordinators 62.0d
Field Work 0.8d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
144.9 days
Coordinators
62.0 days
Over SLA
Field Work
0.8 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 8, 2026 (52 days early)
📅
205.9 days Total Age
⏱️
144.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
66.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 144.9 days stuck in "Ready for Release"
⏱️
Total Delay 66.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
144.9d
Scheduled
62.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
7.3d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/10/2026 DMalloy - Email received from customer Luis Bayron agreeing to have Vivian onsite on Tuesday, September 8, 2026 at 10am. Emailed a confirmation. Daniel Wald is on paternity leave until 6/17

 snw9007@nyp.org


06/04/2026 DMalloy - First Contact email sent to customer Daniel Wald confirming the device location, serial number and proposed a date and time for a visit. 

daw9088@nyp.org

🔧 Work Performed
EPIQ Elite Diagnostic Ultrasound System - IP 94601046 - SN US921B0138
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 94601046 - SN US921B0138
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313943
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 145.0 business days
👷
▶
3 Technician Assigned Jun 10, 9:30 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-08T04:00:00.000+0000, 2026-09-08T00:00:00.000+0000, 2026-09-08T14:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 211d 20h
🚨 62.0 business days
🔧
Status: Tech On Site by Vivian Hyde Sep 8, 11:08 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 90d 1h
⏱️
▶
2 3x Labor Added Sep 8, 12:05 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 1h 0m
🏁
Status: Closed by Vivian Hyde Sep 8, 5:38 PM
From: Completed
To: Closed
Duration in Previous: 5h 29m
⏳ 4.8 business days
⏱️
Labor Added Sep 14, 5:40 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 9:19 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 8d 15h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 54m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 62.0 business days (threshold: 2.0 business days)
Exceeded by 60.0 business days
Closed
Duration: 7.3 business days (threshold: 1.0 business days)
Exceeded by 6.3 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 8, 10:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03371731 Labor Open 2 $0.00 Sep 8, 12:05 PM
WL-03371732 Labor Open 2 $275.00 Sep 8, 12:05 PM
WL-03371733 Travel Open 55 $0.00 Sep 8, 12:05 PM
WL-03381309 Labor Open - $38.00 Sep 14, 5:40 PM

Details