Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313958 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Barnabas Health Medical Group — 274 Route 35 South, EATONTOWN NJ, 07724

Nov 10, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 9, 2026
16 biz days remaining
Active: 59 biz days
Paused: 130 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸130d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 20, 2026
130 business days (not counted)
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
59d
▶ Clock Running
Status: Scheduled
May 20 → Aug 14, 2026
59 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Entered
Aug 14 → Aug 14, 2026
0 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 14 → Aug 16, 2026
0 business days (counted)
Running total: 59 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 20 Ready for Release ⏸ Paused 130 —
May 20 → May 20 Assigned ▶ Running 0 0
May 20 → Aug 14 Scheduled ▶ Running 59 59
Aug 14 → Aug 14 Entered ▶ Running 0 59
Aug 14 → Aug 16 Scheduled ▶ Running 0 59
Dispatch 0.0d
Holding 130.9d (excluded)
Coordinators 59.6d
On Track
Dispatch
0.0 days
Holding (excluded from total)
130.9 days
Coordinators
59.6 days
Over SLA
Created: Nov 10, 2025 Due: Sep 9, 2026 (24 days left)
📅
189.9 days Total Age
⏱️
130.9d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
57.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 278 days old
🚨
Primary Delay 130.9 days stuck in "Ready for Release"
⏱️
Total Delay 57.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
130.9d
Scheduled
59.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/24/2026 RArnold - Per conversation between Fady and Jack Laudati. Moving PM to 08/31 to carlos

05/20/2026 mklose rcvd email from Kimberly, confirm Phil on August 24th @10am.

05/20/2026 mklose rcvd email from Syliva,adv going on maternity leave contact: Kimberly Wortman, kimberly.wortman@rwjbh.org, office manager. offered Phil August 24th @10am


05/18/2026 YEspino Called 732-963-7993 to speak to Sylvia over the pm in question. Went straight to vm but was unable to leave a message because no mailbox is avaliable. Will be sending a follow up email. 


05/11/2026 YEspino Sent a first attempt email to D'alessandro, Sylvia <SylviaRose.Noterile@rwjbh.org> to verify the device in question.

⚠️ Problem Description
EPIQ 7 Ultrasound Circular Edition - IP 120251013 - SN USN17B0302
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313958
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 131.0 business days
👷
▶
3 Status: Assigned May 20, 3:09 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Philmon Mehari
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-08-24T14:00:00.000+0000
🚨 60.0 business days
🆕
▶
3 Status: Entered Aug 14, 1:29 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Carlos Puebla
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-08-31T14:00:00.000+0000

Bottlenecks

Scheduled
Duration: 59.6 business days (threshold: 2.0 business days)
Exceeded by 57.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Aug 31, 10:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details