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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313958 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Barnabas Health Medical Group — 274 Route 35 South, EATONTOWN NJ, 07724

Nov 10, 2025 → Sep 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 9, 2026
✓ SLA Met (2 biz days early)
Active: 74 biz days
Paused: 130 biz days
🕐 Clock stopped: Completed (Sep 4, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸130d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 20, 2026
130 business days (not counted)
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
59d
▶ Clock Running
Status: Scheduled
May 20 → Aug 14, 2026
59 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Entered
Aug 14 → Aug 14, 2026
0 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 14 → Sep 4, 2026
15 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 4 → Sep 4, 2026
0 business days (counted)
Running total: 74 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 4, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 20 Ready for Release ⏸ Paused 130 —
May 20 → May 20 Assigned ▶ Running 0 0
May 20 → Aug 14 Scheduled ▶ Running 59 59
Aug 14 → Aug 14 Entered ▶ Running 0 59
Aug 14 → Sep 4 Scheduled ▶ Running 15 74
Sep 4 → Sep 4 Tech On Site ▶ Running 0 74
Dispatch 0.0d
Holding 130.9d (excluded)
Coordinators 75.4d
Field Work 1.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
130.9 days
Coordinators
75.4 days
Over SLA
Field Work
1.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Sep 9, 2026 Completed: Sep 4, 2026 (5 days early)
📅
204.9 days Total Age
⏱️
130.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
79.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 130.9 days stuck in "Ready for Release"
⏱️
Total Delay 79.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
130.9d
Scheduled
75.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
8.1d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/24/2026 RArnold - Per conversation between Fady and Jack Laudati. Moving PM to 08/31 to carlos

05/20/2026 mklose rcvd email from Kimberly, confirm Phil on August 24th @10am.

05/20/2026 mklose rcvd email from Syliva,adv going on maternity leave contact: Kimberly Wortman, kimberly.wortman@rwjbh.org, office manager. offered Phil August 24th @10am


05/18/2026 YEspino Called 732-963-7993 to speak to Sylvia over the pm in question. Went straight to vm but was unable to leave a message because no mailbox is avaliable. Will be sending a follow up email. 


05/11/2026 YEspino Sent a first attempt email to D'alessandro, Sylvia <SylviaRose.Noterile@rwjbh.org> to verify the device in question.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 7 Ultrasound Circular Edition - IP 120251013 - SN USN17B0302
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313958
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 131.0 business days
👷
▶
3 Technician Assigned May 20, 3:09 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 191d 2h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-08-24T14:00:00.000+0000
🚨 60.0 business days
🆕
▶
3 Status: Entered Aug 14, 1:29 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Carlos Puebla
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-08-31T14:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Megan Klose Aug 31, 10:31 AM
Scheduled For: 2026-09-04T14:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Carlos Puebla Sep 4, 10:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 20h
⏱️
8x Labor Added Sep 4, 5:55 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.25, 0.25, 2.5, 0.5, 50
⏱️
Labor Added Sep 4, 7:07 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Carlos Puebla Sep 4, 7:18 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 0m
⚠️ 5.6 business days
⏱️
Labor Added Sep 14, 5:40 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 9:09 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 12d 13h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 4m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 59.6 business days (threshold: 2.0 business days)
Exceeded by 57.6 business days
Scheduled
Duration: 15.8 business days (threshold: 2.0 business days)
Exceeded by 13.8 business days
Closed
Duration: 8.1 business days (threshold: 1.0 business days)
Exceeded by 7.1 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Sep 4, 10:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03369563 Labor Open 1.25 $0.00 Sep 4, 5:55 PM
WL-03369564 Labor Open 0.25 $0.00 Sep 4, 5:55 PM
WL-03369565 Labor Open 2.5 $275.00 Sep 4, 5:55 PM
WL-03369566 Labor Open 0.5 $0.00 Sep 4, 5:55 PM
WL-03369567 Expenses Open 1 $0.00 Sep 4, 5:55 PM
WL-03369568 Expenses Open 1 $0.00 Sep 4, 5:55 PM
WL-03369569 Travel Open 50 $0.00 Sep 4, 5:55 PM
WL-03369570 Travel Open 25 $0.00 Sep 4, 5:55 PM
WL-03369712 Labor Open 1 $0.00 Sep 4, 7:07 PM
WL-03381315 Labor Open - $38.00 Sep 14, 5:40 PM

Details