Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313960 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Children's National Medical Center — 111 Michigan Ave NW, Washington DC, 20010

Nov 10, 2025 → Oct 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (31 biz days early)
Active: 73 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Oct 13, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 29, 2026
156 business days (not counted)
73d
▶ Clock Running
Status: Scheduled
Jun 29 → Oct 13, 2026
73 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 13 → Oct 13, 2026
0 business days (counted)
Running total: 73 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 29 Ready for Release ⏸ Paused 156 —
Jun 29 → Oct 13 Scheduled ▶ Running 73 73
Oct 13 → Oct 13 Tech On Site ▶ Running 0 73
Dispatch 0.0d
Holding 156.9d (excluded)
Coordinators 73.7d
Field Work 0.6d
Billing 1.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
156.9 days
Coordinators
73.7 days
Over SLA
Field Work
0.6 days
Billing
1.9 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 13, 2026 (48 days early)
📅
229.9 days Total Age
⏱️
156.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
74.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 156.9 days stuck in "Ready for Release"
⏱️
Total Delay 74.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
156.9d
Scheduled
73.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/09/2026 ARuby - Rafael advised this device is available tues 10/13 and is located at SZ main. Sent email to raflores@childrensnational.org asking him to provide the full address. Updated scheduled date.


06/29/2026 ARuby - Dispatching for Oct 12 -14. Ricky sent confirmation email to raflores@childrensnational.org


06/29/2026 Rbailey - Rcvd email from Rafael advising all devices at 11 Michigan Ave and for Allan to complete over Oct 12 -14


06/26/2026 Rbailey - Sent 1st Attempt email to Flores, Rafael <raflores@childrensnational.org> to Propose Allan Klus come onsite Oct 12 @10am

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Transducer, X8-2t - IP 106952828 - SN F0D189
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313960
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 157.0 business days
👷
▶
3 Technician Assigned Jun 29, 2:39 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-14T18:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 231d 1h
🚨 73.0 business days
📅
Dispatch Scheduled by Autumn Ruby Oct 9, 11:13 AM
Scheduled For: 2026-10-14T16:00:00.000+0000
📅
Dispatch Scheduled by Autumn Ruby Oct 9, 6:17 PM
Scheduled For: 2026-10-13T16:00:00.000+0000
⏳ 1.7 business days
🔧
Status: Tech On Site by Allan Klus Oct 13, 10:32 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 105d 19h
⏱️
▶
2 2x Labor Added Oct 13, 11:43 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 11m, 0m
🏁
Status: Closed by Allan Klus Oct 13, 3:12 PM
From: Tech Off Site
To: Closed
Duration in Previous: 3h 28m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Oct 15, 12:27 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 15h 31m

Bottlenecks

Scheduled
Duration: 73.7 business days (threshold: 2.0 business days)
Exceeded by 71.7 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Oct 13, 12:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03425741 Labor Open 0.25 $275.00 Oct 13, 11:43 AM
WL-03425742 Labor Open 0.25 $0.00 Oct 13, 11:43 AM
WL-03429533 Labor Open - $38.00 Oct 15, 12:27 PM

Details