Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313961 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Florida Health Care — 300 Clyde Morris Blvd, Ormond Beach FL, 32174

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 36 biz days
Paused: 153 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 24, 2026
153 business days (not counted)
36d
▶ Clock Running
Status: Scheduled
Jun 24 → Aug 16, 2026
36 business days (counted)
Running total: 36 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 24 Ready for Release ⏸ Paused 153 —
Jun 24 → Aug 16 Scheduled ▶ Running 36 36
Dispatch 0.0d
Holding 153.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
153.9 days
Created: Nov 10, 2025 Due: Oct 30, 2026 (75 days left)
📅
189.9 days Total Age
⏱️
153.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 278 days old
🚨
Primary Delay 153.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
153.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2026 Tholmes - per contact email sending conf. kbeck@fhcp.com; disp Jared on site 9/08 @9:30 am. 


06/22/2026 YEspino Sent Kristen a follow up email to verify the device in question due for a pm.


06/22/2026 YEspino Called 386-238-3270 to speak to Kristen over the pm in question. Was unable to speak to her so i left a message.


06/15/2026 YEspino Called 386-238-3270 to speak to Kristen Beck over the pm in question. Was unable to speak to anybody in the ultrasound dept so i left a message and will send a follow up email as well.


06/05/2026 YEspino Emailed Kristen Beck @ kbeck@fhcp.com to verify the Pm in question.

⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 78871976 - SN USD18C0824
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313961
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 154.0 business days
👷
▶
3 Technician Assigned Jun 24, 2:58 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-08T13:30:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 226d 2h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Sep 8, 9:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details