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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313961 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Florida Health Care — 300 Clyde Morris Blvd, Ormond Beach FL, 32174

Nov 10, 2025 → Sep 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (37 biz days early)
Active: 52 biz days
Paused: 153 biz days
🕐 Clock stopped: Completed (Sep 8, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 24, 2026
153 business days (not counted)
52d
▶ Clock Running
Status: Scheduled
Jun 24 → Sep 8, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 8 → Sep 8, 2026
0 business days (counted)
Running total: 52 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 24 Ready for Release ⏸ Paused 153 —
Jun 24 → Sep 8 Scheduled ▶ Running 52 52
Sep 8 → Sep 8 Tech On Site ▶ Running 0 52
Dispatch 0.0d
Holding 153.9d (excluded)
Coordinators 52.6d
Field Work 0.8d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
153.9 days
Coordinators
52.6 days
Over SLA
Field Work
0.8 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 8, 2026 (52 days early)
📅
205.9 days Total Age
⏱️
153.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
57.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 153.9 days stuck in "Ready for Release"
⏱️
Total Delay 57.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
153.9d
Scheduled
52.6d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
7.4d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2026 Tholmes - per contact email sending conf. kbeck@fhcp.com; disp Jared on site 9/08 @9:30 am. 


06/22/2026 YEspino Sent Kristen a follow up email to verify the device in question due for a pm.


06/22/2026 YEspino Called 386-238-3270 to speak to Kristen over the pm in question. Was unable to speak to her so i left a message.


06/15/2026 YEspino Called 386-238-3270 to speak to Kristen Beck over the pm in question. Was unable to speak to anybody in the ultrasound dept so i left a message and will send a follow up email as well.


06/05/2026 YEspino Emailed Kristen Beck @ kbeck@fhcp.com to verify the Pm in question.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 78871976 - SN USD18C0824
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313961
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 154.0 business days
👷
▶
3 Technician Assigned Jun 24, 2:58 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-08T13:30:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 226d 2h
🚨 53.0 business days
🔧
Status: Tech On Site by Jared Heisler Sep 8, 10:04 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 75d 19h
⏱️
5x Labor Added Sep 8, 4:23 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1.5, 104
✔️
Status: Completed by Jared Heisler Sep 8, 4:32 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 28m, 0m
⏳ 4.9 business days
⏱️
Labor Added Sep 14, 5:40 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 9:08 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 8d 16h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 5m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 45m

Bottlenecks

Scheduled
Duration: 52.6 business days (threshold: 2.0 business days)
Exceeded by 50.6 business days
Closed
Duration: 7.4 business days (threshold: 1.0 business days)
Exceeded by 6.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Sep 8, 9:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03372318 Labor Open 2.5 $0.00 Sep 8, 4:23 PM
WL-03372319 Labor Open 1.5 $275.00 Sep 8, 4:23 PM
WL-03372320 Travel Open 104 $0.00 Sep 8, 4:23 PM
WL-03372321 Travel Open 104 $0.00 Sep 8, 4:23 PM
WL-03372323 Labor Open 2.5 $0.00 Sep 8, 4:24 PM
WL-03381316 Labor Open - $38.00 Sep 14, 5:40 PM

Details