Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313962 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 North Shore University Hospital — 300 Community Dr, Manhasset NY, 11030

Nov 10, 2025 → Oct 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (33 biz days early)
Active: 0 biz days
Paused: 227 biz days
🕐 Clock stopped: Tech Off Site (Oct 8, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸227d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Oct 8, 2026
227 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Oct 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Oct 8 Ready for Release ⏸ Paused 227 —
Oct 8 → Oct 8 Scheduled ▶ Running 0 0
Oct 8 → Oct 8 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Holding 227.9d (excluded)
Coordinators 0.0d
Field Work 0.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
227.9 days
Coordinators
0.0 days
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 8, 2026 (53 days early)
📅
227.9 days Total Age
⏱️
227.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 346 days old
🚨
Primary Delay 227.9 days stuck in "Ready for Release"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
227.9d
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/08/2026 DMalloy -FSE Vivian onsite today and was brought this device to be completed. Dispatched


06/29/2026 DMalloy - Customer will not schedule until closer to Month Due

🔧 Work Performed
EPIQ 7C Ultrasound System - IP 66045363 - SN US615B0370
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 66045363 - SN US615B0370
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313962
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 228.0 business days
👷
▶
4 Technician Assigned Oct 8, 12:30 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-08T04:00:00.000+0000, 2026-10-08T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 331d 23h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-08T13:00:00.000+0000
🔧
Status: Tech On Site by Vivian Hyde Oct 8, 12:51 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20m
🚗
Status: Tech Off Site by Vivian Hyde Oct 8, 4:37 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 46m
⏱️
▶
2 3x Labor Added Oct 8, 5:35 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 1h 1m
🏁
Status: Closed by Vivian Hyde Oct 8, 6:25 PM
From: Completed
To: Closed
Duration in Previous: 46m
⏱️
Labor Added Oct 9, 11:18 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 9, 11:25 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 59m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 15, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 8, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03420187 Labor Open 1.5 $275.00 Oct 8, 5:35 PM
WL-03420188 Labor Open 0.5 $0.00 Oct 8, 5:35 PM
WL-03420189 Travel Open 10 $0.00 Oct 8, 5:35 PM
WL-03421338 Labor Open - $38.00 Oct 9, 11:18 AM

Details